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Diane Chadwick
Customer Reviews for M & M Auto Sales and Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent. The truck was clean and ran like a charm. Thank you for trusting me with your truck. I will recommend you to others.
Linda AldrigdeWonderful. Literally at the end of their day, my assigned drop off location was not available, and these people stepped up. They were cheerful, kind, respectful, and adjusted their time just before closing to take my trailer. I will have 2 more future drop offs, and this will by my location of choice. Their customer service was 5 star.
Dorothy CoyFriendly and great customer service
Ronald BoylesThe people here were great.
jeffrey cermakLeasing agent was very nice and helpful. I would certainly use them again.
michael harmsVery professional
loyd sigmonPlenty of space to drop off the truck and the key drop off box was easy to see.
Margy BerryThey were extremely helpful.
THOMAS NICHOLSONTerrible service. I had my reservation canceled twice and then one representative made another appointment for a different time without my consent. And then after speaking to Sally at the Charlotte branch. She then called me later that day to tell me that the truck that I have reserved with her after being canceled for the first reservation was also not available.
Sarah LassiterStaff excellent, very knowledgeable and friendly. Just an old country garage so it was not clean at all 🙄 but their service made up the difference
Kathy PittmanAll was good
JEFFERY BOLLERUhaul was filled with dirt red clay and not cleaned out from previous use
Ronnie LabbeAfter being sent to 3 separate locations m&m finally got it right. I called uhaul many, many times and they screwed up reservations every time including cancellation of an auto transport without my permission
Ronnie LabbeImprove customer service
Porsche JamesThey were very helpful with paperwork and hookup. Told us location in parking lot asto whereto return the trailer. Very thoughtful would love to rent at this location every time.
Janice PharrThe place was a bit isolated for me. Not only that.....but there were 3 U-Haul dealers within 5 miles of my home and I was sent to this one which was 11 miles away to get the truck I needed....even though I had made my reservation a month in advance. You would think U-Haul would be able to have a truck available with that much notice. It seems to me that U-Haul should give a bit more consideration to the convenience of its customers. I will be relocating again in a few months and will consider other options before U-Haul for the move.
JASON DOUGLASSPerhaps keep a fire extinguisher on premises? The folks were super helpful though and they handled the transfer paperwork and provided some assistance on the transfer to a new trailer. We were extremely fortunate that the incident occurred at the exit where M&M were situated. Otherwise we could have lost an entire 12x6 full of belongings to a fire due to faulty uhaul equipment.
Louis PanzerAwesome experience! Great location would recommend.
MELISSA PEREZDropped off.
john cummingsVery polite worked with me every step of the way. I don't think I will ever go anywhere else besides to m&m
Gladys Dayefix your equipment availability. Pick up trucks and car haulers not showing up for locations with actual availability and no reservations.
MARTY JAMESThis was a very convient location off 40. Easy in & out. Staff was most helpful..
LINDA KOONThe people here were friendly and very helpful would return anytime
GERARDO PEANEYThe location is a greasy, run down, service shop.
Christopher WhalenStop recharging debit cards for made up reasons.
CECILIA WINSTEADVehicle needed to be cleaned.
Elizabeth HammesI had the 10 ft box truck for less than 2 hours and was charged $74. That is outrageous! I only drove 41 miles. I did take out insurance but $74 is robbery!!!!
LINDA JORDANMake it easier to check out on iPhone It took over 1 and 1/2 hours to get checked out First 1/2 hour was on hold waiting to speak to someone Making directions clearer on turning on location on phone would be a great help
Richard NeffThis location was amazing and the young lady was very helpful inside. U-haul did a terrible job and changed my reservation last minute and didn’t tell me. A,”Jacob”, contacted me and I said no on the change of venue and he changed the date and size of the truck. Then while calling U-haul I had to go to three different locations that were separate from what was online, and the times for pick up were all wrong. Very poor customer service on a national level, definitely will be using a different company in the future.
Scott LeeMy issue was not with the pick up or drop off location location. It was the overall U-Haul experience of reserving my rental in one place but then having to drive over 60 miles to get my truck in one location and furniture pads in another location. Very poor experience and calling the traffic management number did not help much. They just didn’t care about my experience.
WAYNE SCALFThe window trim was about 20% off the window with tape holding it down. The tape came off after about 10 minutes of driving. The truck smelled like someone had been living in it for weeks. The smell was so bad we drove as much of the 800 miles with windows down as possibly. Even with wiping everything in the truck down and using febreeze and air freshener didn't help the smell.
WILLIAM BONNIERI feel that the price was outrageous and their is no way to justfy charging someone over$600 dollars to rent a truck.
WILLIAM HOWARDDropped off on holiday and camera captured me dropping off . All good had another emergency to attend too. Well done
John BeyerExperience could not possibly have been any better. Sierra and her dad were extremely helpful and some of the nicest people I have ever met. They were prompt and exactly true to their word. I would highly recommend them to anyone. Kudos. Thanks so much. RC
rex cardThey were fantastic answered every question I had and were helpful with the directions that I need it would recommend renting from this place anytime
Ted OKeefe