Customer Reviews for M&P Diversified Management
(U-Haul Neighborhood Dealer)

Rating:

1.0

Be careful about renting from this location with the drive share app (or whatever it is called). We returned a truck at 2:30 am that was due back at 9:00 am. We followed all of the instructions. The very first screen says to drop the lock in the mailbox, which we did. We then took all required photos, and then were once again instructed to drop the lock in the box. We had already done that, and there were no instructions for the key, so we dropped the key in the exact same box. We received a call on Tuesday saying that they couldn't find the lock or key. It was past closing time, and I forget to call back, and we received the same call on Thursday. I explained that we had followed all of the instructions. Pam told me that we would be responsible for purchasing a new lock and keys. If their system is set up so poorly that the mailbox is accessible to another party, that certainly isn't my fault. DO NOT return to this location.

Rating:

5.0

Everything Was Great!! Thanks!!

Rating:

5.0

Not anything

Rating:

3.0

Very nice people. Friendly

Rating:

5.0

Excellent experience!! The best moving experience by far made everything a lot easier and more pleasant than anytime before.

Rating:

5.0

Very helpful in a complicated move

Rating:

5.0

This location is very helpful, when they didn’t have what i needed on one rental, they called around and found what i needed at another’s location. Highly recommended.

Rating:

3.0

Business was closed. Online check-in software didn’t work. Calling required several minutes wait time, which I didn’t have. Call-back service didn’t work either - they called back twice and both times I was put on immediate hold. So, I just locked the truck, took a picture of the key and identifying numbers, and dropped the key in the lock box. Left the truck with a full tank of gas. Nothing else I could do to return the truck.

Rating:

4.0

I ended up getting the truck dropped off after-hours, so I wasn't able to go inside and visit with staff. I did the drop-off via cell phone and it went smoothly.

Rating:

5.0

Very good people. Will use them whenever I need a U-Haul.

Rating:

5.0

Mark and Pam went above and beyond to get the trailer I needed. Their persistence and flexibility saved me from making 2 trips that day. 5 stars in my book!

Rating:

5.0

Mark was friendly and knowledgeable. The return process was quick and easy. Definitely recommend ordering your needs thru M&P

Rating:

5.0

Great experience, very helpful and experienced staff

Rating:

5.0

This was a wonderful experience. Wonderful people and so very friendly and helpful. Best uhaul I have ever used.

Rating:

3.0

I would recommend dropping off during their business hours if possible. Plenty of space for drop offs. The online process is smooth and easy. Make sure you’re all done the checkout before you drop the keys in the after hours box!

Rating:

1.0

It was a drop off location, no one there to talk to. Area looks rundown. I felt uncomfortable leaving trailer without it being checked out. I would not recommend this place for rental or drop off.

Rating:

3.0

Na

Rating:

2.0

When I arrived to pick up the truck a homeless person had stayed in the back of it. There was trash and stuff had been spilled inside the back of the truck and had a bad odor. The attendant kicked the junk out but I had to scrub it to get the smell out. The cab also had food in the floor board from the previous renter. The truck ran fine.

Rating:

5.0

Very good experience! Friendly staff, was in and out the door in less than 5min

Rating:

3.0

I dropped the trailer off after hours and tried to use the online check in, but it didn’t work. I tried calling the drop off location the next morning, but got no answer several times. Finally on attempt #6 I got through. They water very nice and helpful, but later charged me a $15 cleaning fee! I want this refunded to me, as I had to clean it prior to using it. The thing was cleaner than when I picked it up.

Rating:

5.0

Very helpful with hooking up the trailer and unhooking it when I returned. He was very friendly and helpful with directions due to the road construction in front of this locations. I would highly recommend this location if you need a U-Haul, I will definitely use this location again if the need arises.

Rating:

5.0

These folks were very welcoming and nice. They helped me pack and unhook the trailer. SUPER SUPER great people. Will want to work with them when I rent a trailer next time.

Rating:

5.0

Was closed at drop off

Rating:

4.0

The couple running this facility were quite nice and informative!

Rating:

1.0

Lazy employees who don’t clean the trucks. I left prescription eyewear in the truck which was then rented out. If they were cleaning and sanitizing the interior then why wear the eyewear overlooked. I had left keys on the UHaul key chain which were thrown out. I’m canceling all my business with UHaul. This includes 142 banks.

Rating:

5.0

I do not have any recommendations.

Rating:

3.0

The truck drove horrible. The breaks need to be checked and the power steering.

Rating:

3.0

Professional and great customer service.

Rating:

2.0

Office was not the cleanest, not very inviting as it had flies all over the office. Although the help was very good the office was not welcoming. I reserved the truck and Dolly 3 months in advance at the Tulsa, Downtown location and I was bounced around from location to location in order to pickup what I reserved 3months in advance

Rating:

5.0

First trailer had a turn signal light malfunction but quickly recognized and switched to a different trailer. No problems with the trailer on the long trip.

Rating:

5.0

Uhaul changed the pick up time and location without acknowledging there was a change. New location sent me a text saying he was closing and did I still need the truck at 1pm. I was not scheduled to pick the truck until 6pm

Rating:

5.0

Amazing customers service!

Rating:

5.0

EVERYTHING WAS AWESOME!!!!

Rating:

5.0

Excellent and friendly service! Would definitely recommend! Thank you!

Rating:

5.0

Very courteous and helpful. Treated me fairly and was very knowledgeable. Answered all questions. Could not have chosen better UHaul dealer.

Rating:

5.0

Get another guard dog to prevent your theft issues

Rating:

3.0

Nice guy. Your self check in didn’t work after following instructions but not a fault of location.

Rating:

5.0

Picking up my Uhaul trailer was quick and customer service was friendly.

Rating:

5.0

Nothing

Rating:

1.0

This location was absolutely terrifying and I feared for my personal safety. First, it’s located in one of the most dangerous neighborhoods in town. Second, when I arrived there was no one there to help me. Third, when I rang the door bell, no one answered expect a large vicious dog barking at me. Thank GOD, I didn’t send my wife here. I cannot honestly believe you expect people to drop off equipment here. One of these days you’re going to have a lawsuit on your hands when less aware person ends up robbed or a victim of violent crime at this location. This was even more frustrating knowing there were multiple other locations in the area that were way safer and I was forced to drop my equipment here. In the future, I suggest that your executives actually visit these places themselves and see if there’s be OK with sending their children/spouses there before signing them onto your network. Absolutely disgraceful.

Rating:

4.0

The guy working was very pleasant and helpful. I had had a bad experience at the 3550 S. Sheridan location and was sent to this location. So glad I was. Very good experience.

Rating:

4.0

I had originally ordered some boxes a box for my tv and some packing pads and the only thing I got when I picked up the truck was the packing pads 12 grey blankets. I would like a refund on everything else because I didn’t get anything else. Also the door locks on the truck were broken when I picked it up they need to be fixed before this truck is rented again.

Rating:

5.0

Mark is a great guy. I would definitely rent from him again

Rating:

5.0

Excellent all around!

Rating:

5.0

Excellent salesman, friendly and great attention when I was returning the truck and equipment.

Rating:

5.0

Mark went above and beyond in giving me help. Literally I came walking in face covered in blood. I warned him ahead of time that an altercation had just happened between me and my ex-spouse and I was going to look like that. Think he could tell I was trying to hurry up and get out of town where I’d be safe and he facilitated and got me going ASAP. The world could just use more guys like him and your company that is blessed to have him.