It's almost impossible to pick up the rental because he is taking gas station customers. I returned my rental well before 6:40 however I had to wait until he got a break in between customers to check it in which resulted in me being charged for an additional day. I should not be charged for a whole extra day because he is single handedly trying to run uhaul and this gas station and is overwhelmed abs not very tech savvy. I have not been to a uhaul dealer That had to call in my reservation in years.Candice P.
Customer Reviews for Marathon Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shelah W.
Communication from UPS was lagging.Maryam T.
Customer did not leave a comment.Blake J.
The manager of the gas station is rude, aggressive, unprofessional and I didn't feel as though my transaction with him was secure, His tone was condesending and his mannerism was very negative.Tracy P.
Excellent customer service!!VIJAS K.
Customer did not leave a comment.michael R.
Customer did not leave a comment.Emile A.
Invest in the new computer at the gas station!!Stanislaw K.
This location cancelled my reservation with no explanation. I had a reservation for 8:30am. I didn't get any notification until 4:45pm. My day was totally ruined by this location, although they fixed the issue an hour later. This location will never get my service again.DANZELLE S.
It didn't have a ramp, I had to improvise and therefore it took me longer than expected. I was charged extra for returning later. The track was missing equipment it was not my fault.Carlos V.
I got charged for a dolly I never picked up! This makes me not trust the cell method at all! It's sad because I had to order another uhaul and I don't want any more surprise charges for equipment I never used!Susana S.
Customer did not leave a comment.Oluwaseun A.
Customer did not leave a comment.Haden L.
Terrible pick up experience! Horrible customer service.DEXTER B.
I put more gas in the tank than was originally shown when the van was initially rented. In cases like this I think U-Haul should issue a credit back to the customer for the overage.TAMMY M.
First thing the gas station tech asked me to wait 30 mins pass my appointment time because he was the only person there.. He helping me then the gas customers.. Then my credit card I use to place to order didn't go thru so I was rude because he telling me that I couldn't use another credit card and told me I had to call customers service..I did and the rep told me I could and had the rep explained it to him...she stayon the phone until I had my paperwork... After I got my van the vehicle was dirty I call the toll free no# explained to the rep she written it on the account... After I return the van to 9400 LS road by 5pm on the 3rd Sept.. The store clerk said I was okay..I left and the next day I get a call from uhaul stating that I didn't returned the vehicle...I was charged on my credit card on the 3rd September... And on the extra on next 2 days... I will not come back there not even for gas... Not please at all.Linda T.
This location was horrible! I got there at 6:13 and had a 6:30 reservation. The man at the desk told me I would have to wait 25-30 minutes because this was the â€œbusyâ€ time for the gas station. He was rude and took every customer that came in the door while slowly entering my information in the computer even though I had already done the reservation online . When he handed me the keys that was it no instructions, rules guidelines nothing . He just said â€œit's in the back â€œ.Veronica T.
Extremely poor customer service. Would never recommend nor rent a uhaul from this location ever again.Deleonardo H.
Customer did not leave a comment.Rosemary W.
Yes please do in the process of filing a complaint with state of maryland attorney general office.Ken W.
Nothing they are doing great JobWASIU K.
Customer did not leave a comment.Brendan C.
I returned the equipment before close of business around 9pm and I was still charged next day safe move insurance. That's absurd and odd to me. The equipment was at the rental premises and the agent acknowledged that.Adeboye F.
It was very hard to find the location.tinia M.
The station lacks honesty and transparencyGirma D.