Customer Reviews for Glen Burnie Marathon
(U-Haul Neighborhood Dealer)

Rating:

4.0

Pick up paperwork could have been faster

Rating:

5.0

I was impressed with the honesty and kindness of the staff

Rating:

1.0

Tried calling 3 times not one answered. Got there, the person was rude and on his cell phone the whole time. I didn’t get the hand truck I ordered, but he did add the insurance I declined online when I ordered. These were the positive things. He was the rudest individual I’ve ever met!

Rating:

1.0

The vehicle’s need to have a deep clean. I sent pictures to “U-Haul Cares” Twitter of how disgusting our vehicle was. There was old food and the inside of some sort of tobacco product on the floors and in the cup holder. We had to call Roadside assistance because of a loud screeching noise our vehicle made once we got it which resulted in Roadside assistance having to replace the belt in our motor that took over 2 hours delaying our move.

Rating:

5.0

Great place and great customer service!

Rating:

3.0

If I was the recommended to friends it will be a yes or no. Yes , if you need it , something real fast , and it's in the area from that location. No, if you have plenty time to make reservations for a different place.

Rating:

1.0

I WAS CHARGED EXTRA 3 WEEKS AFTER MY RENTAL RETURN. NO EXPLANATION WHY.

Rating:

1.0

The person in charge was so rude

Rating:

2.0

Clean off the frozen vehicle so the customer doesn't have to would help. Ensure the gas matches what is listed on the agreement, correct the airbag light that's on and get this vehicle an alignment.

Rating:

4.0

Remove snow off vehicles

Rating:

1.0

I think it would be a good idea to have actual Uhaul employees on site, or to at least have an employee come by to take care of the trucks. Unfortunately when we got our rental truck, it was completely covered in snow and the employee that was there (appeared to be the gas station attendant who also runs the uhaul rentals) was no help at all. We had to try to clean it off ourselves which we were not prepared to do.

Rating:

4.0

Charge as per contract.

Rating:

1.0

I took over 30 minutes just to pick up the Uhaul due to the cashier. He was very unhelpful. The UhAul was FILTHY when we received it. I had to clean it out before we could even use it. The can of the truck was also extremely dirty with trash littered all inside of the truck. The estimate online was not even close to what I was charged. I got a $76 estimate and when I arrived I had to pay $120.

Rating:

5.0

Always professional and friendly service at this location

Rating:

1.0

Have items available upon request, clean cargo and air purified, clean and sanitized driving area.

Rating:

1.0

They had horrible attitudes no professionalism, no customer service!!! They refused to apply my VIP code that I attached to my reservation ONLINE. Then they FRAUDULENTLY added a $15 safe move charge that I NEVER AGREED ON. I did my reservation ONLINE and I decline that so why is that charge on my reservation ??!!! Then I call customer service 3 times and they keep giving me the runaround saying that the manager will contact me and adjust the receipt. They never did get in contact with me because I got a final receipt emailed to me for $109???? I will NEVER EVER in my life use UHUAL ever AGAIN!!! I will NEVER suggest UHUAL to my friend & family!!! I will be disputing this with my bank since y’all want to play with peoples money and fraudulently add extra charges on my booking without my consent !

Rating:

3.0

The app experience for checking out the vehicle was great. It wasn't so good for returning the vehicle.

Rating:

5.0

Professional service . Nice location

Rating:

1.0

When I arrived to pick up the truck I started the truck and it had the ABS light on, stabilizer traction light on which means the brake system could be faulty. I advised the not so friendly man and he gave me attitude. I asked where the hand truck was that was on my reservation he said very rudely we don’t have them here. After all the attitude and ignorance they gave me a different truck. I didn’t sign anything for gas and miles for this truck and was told just leave. Returning the truck was even worse. I got called every cuss word you could think of screaming at me in front of my daughter being told I was rude to the other man. Was told to f$&@ off. Yes I did exchange some rude words back but I wil not tolerate being called a b$&@h amongst being screamed at. This is unexceptable and was in shock the way I was treated.

Rating:

2.0

The truck was horrible and raggedy. It seems like this location always adds extra fees on EVERY time you return the truck. The truck made me nervous I’m surprised we even made it.

Rating:

5.0

Professional service

Rating:

5.0

Simple and professional process

Rating:

5.0

I had no appointment, was able to rent a clean well maintained truck quickly with no issues 😊

Rating:

5.0

Very professional and helpful

Rating:

5.0

Very professional

Rating:

5.0

Very good and humble customer service..easy access to the location

Rating:

5.0

Exelen

Rating:

4.0

nice

Rating:

5.0

Very good location easy access , good humble customer service . Added benefit of gas station..

Rating:

1.0

I rented and returned the vehicle in 1 day and was charged for 3 days and I am still having issues getting my money back

Rating:

5.0

Power windows

Rating:

4.0

Easy drop-off.

Rating:

5.0

Great customer service . Easy in , easy out

Rating:

5.0

Everything was awesome

Rating:

1.0

Very rude and he charged me extra. When I try to have a discussion about prices. He yelled and screamed and threatened to call the police. The uhaul on Ritchie highway the guy worked the night shift.

Rating:

3.0

The location is a gas station and not a very nice one, but the people were friendly and the truck pickup and delivery process was easy

Rating:

1.0

I returned the truck to the guy in uhaul marathon on time 12.11 pm but he registered 9.10 pm so I was charged 58,32 usd. Because he did not do his job at the time I returned the truck I have pictures of the returned truck with date time and plates. I want my refund

Rating:

3.0

No comments

Rating:

2.0

This location does not have much Uhaul signage and it was a bit unclear where to go. Maybe a clear sign to check in at the gas station office? I was given a van with low pressure in one on the tires. When I brought this to the attendant's attention, he insisted that it was due to the cold weather and would correct as when I got driving. He didn't even leave his office to take a look and just sent me on my way. It did not self correct, and I ended up having to stop and fill the tire myself discovering it was at less than half the recommended pressure.

Rating:

1.0

Uhaul changed my drop off when I arrived at designated site. There was no room. So I wasted 2 hours of my time sorting out issue, driving to new location, moving trailer etc to one spot, moving truck in another. I brought that trailer down to Maryland for uhaul, I didn’t need it. No one appreciated that. I should get a full refund after all that grief!

Rating:

5.0

Good fast service

Rating:

1.0

The customer service provided by the gas station attendant was very poor. He tried to convince me that the uhaul service was closed for the day at only 6:15pm. The store hours listed online stated they all closed at 7pm.

Rating:

2.0

Cab was dirty inside truck was rough riding had to put air in a tire and price is crazy high

Rating:

3.0

Things were not very clean

Rating:

3.0

operator was very helpful due to extenuating circumstances

Rating:

4.0

Better gas station attendant. He took forever to come help me. I have use this location before and had better experience.

Rating:

4.0

Disclose full cost in the beginning.

Rating:

2.0

The attendant at the Marathon station was extremely rude and wouldn’t even make eye contact with me

Rating:

3.0

Make sure that the tires have air in them. It was frigid cold and 1 tire was 50 lbs low on air. I had to stand outside in 11 degree weather with the wind gusting up to 30 mph to put air in the tire. There must be a slow leak in the tire because I had to do it again before I returned it.

Rating:

1.0

furniture pads were wet. truck leaked.

Rating:

1.0

The rep was not honest with me, and I will never use your location again

Rating:

3.0

Convenience and everything was fine....

Rating:

1.0

I used the mobile app to pick-up and drop-off. Requested 2 hours, returned on time. The app would not allow me to return, so I had to seek help. During the time working the app and seeking help I went over the 2 hour time by 17 mins and was charged an extra day of $39.00 & initial rental was $19.00. This doesn't make sense if I requested 4 hours and returned at this time there would be no extra charge. Fix your system!

Rating:

4.0

45-mile limit is too low. The rental price should cover at least 100 miles. Overall, very extensive.

Rating:

5.0

Service was received promptly and the attendants were professional.

Rating:

1.0

I gave back the truck before 3:40 pm and now I getting charged for after hours charge, after hours is after 5:00 pm, I put gas and I have a witness with me I want those $20 dollars back in my car, i dropped the key with the employee, this is very unprofessional I got a dirty truck I was cleaning for at least 30 mins, scratches all over, with less gas on the tank then claim on the paperwork, this is unbelievable, worse experience ever

Rating:

4.0

Absolutely do not change. I have never in my life experienced such phenomenal care, from the first day of rental, beyond checking in the truck. Unfortunately, during the time of having the rental, I had a couple of extremely devastating things that happened, all in 2 days. From losing my grandfather, to my father having 3 massive heart attacks and being in the ICU. I was frantic. Your customer support team has gone above and beyond for myself and my family. I can't thank you enough.

Rating:

2.0

Pick up time was 10. Showed early to make sure everything went smoothly. Gentlemen at the checkout/cashier spot wasn’t knowledgeable whatsoever, seemed like he had the bare minimum of training on what he’s suppose to do for uhaul, granite I’m sure it’s pretty simple because he basically just transacts and gives the keys. However, he didn’t even question if I wanted any extra making my bill high. I called customer service and talked to two representatives which they did amazing. They helped me quick & efficiently. The last rep transferred me over to the manager Dave, who was super friendly, personable & amazing. He did what he needed to do to get me my price I was quoted prior to pick up. & he contacted the cashier, once done there he then called me back to make sure I was good to go. The people at the uhaul place on Annapolis rd were absolutely amazing too! Super helpful, friendly, easy going & very informative.

Rating:

1.0

The guy services me he so mean, he talk not nice it all

Rating:

5.0

It would be great if you could read. Your reciet the print.is to small to read and you can't enlarge it

Rating:

5.0

Muy exelente servicio facil y rapido.

Rating:

1.0

The workers at this location were rude and not cooperative, I would not recommend any friends or any persons to rent from this location.