We had to wait 3+ hours for rep to return from errand to get car transport attached to truck. Person at gas station initially said about an hour. Then 30 more minutes. Then rep showed up an hour and a half later. Luckily we were not intending to get on road right away.Mary C.
Customer Reviews for Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have equipment available le where I reserved it for or don't take my reservationSheila L.
Customer did not leave a comment.Chad M.
My service was perfect! Things were explained very well. Very short distance needed but all went wellcheryl W.
Customer did not leave a comment.Min C.
Customer did not leave a comment.Terry R.
Every time I have used U-Haul and rented a dolly, they have either not had one for me or had the wrong one. I rented the more expensive appliance dolly and only got the basic utility dolly. I made it work but at the very least I would appreciate a heads up that the other wasn't available and my charge to reflect itNaomi D.
Great JobThanksKenneth H.
Hire more employees like y'all got at that location that will better your business because the location on Skyland Boulevard is a 0 those women work at that location on on Schuyler y'all need to get rid of get rid of them and get some new employees like on Lurleen B Wallace and I really believe that it would make your business better in Tuscaloosa AlabamaANTHONY P.
This location (Northport) was excellent and customer customer service was as well ...it was the previous location that sent me here that was horrible...(Minx Motel - Tuscaloosa) where I initially booked that was the most appalling place I have ever been to for a business transactionâ€¦apparently the only business being done at this location is DRUGS! My wife took pictures because it was so scary â€¦U-Haul should be ashamed for giving these people a franchise of your company! Please call me at 937-671-7843 to discuss â€¦My little rental might not seem like much but the overall impact might be worse ...I hope this feedback doesn't fall on deaf earsShawn L.
Customer did not leave a comment.Melinda J.
Awesome serviceWhit H.
Customer did not leave a comment.Dana P.
First things first, day before my reservation I am notified I will have to pick up at a further location from the place I am moving. Then not only that, when we get there the place doesn't have the truck ready and they don't have any appliance dollies for us to use, even though we had rented one. So we had to make a trip BACK to the original location of reservation just to try to get a dolly that they didn't have either.. All of this was stated when I contested the â€œextra mileageâ€ charge, that was put on because of uhaul's mistake. Yet I never got a response, or even a refund for the dolly. Also, the ride of the F650 uhual we rented was TERRIBLE, the steering wheel was sideways and pulling and every little bump we hit made us come up out of our seat. Our belongings were scattered everywhere in the back, with some things broken. I've never ridden in a uhaul with such a terrible ride quality.Matthew F.
Customer did not leave a comment.Joyce S.
Truck had exterior damage, engine light was on, fuel was on empty and tires looked cracked on the sides.Sherman S.
Customer did not leave a comment.Leanettia W.
Customer did not leave a comment.Scott C.
Be aware of extra charges! The staff was rude and abrasive over the phone, but appeared more pleasant in person. That could be because he knew he was going to add extra charges without discussing it with me first. Parking was limited. I didn't go into the location as I was met in the parking lot.Kristen B.
Customer did not leave a comment.David J.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Demetrius H.
I really appreciated the friendlieness and professionalism of Kelly. She signed me up quickly. She even backed the truck out of a tight place since a Pepsi truck had partially blocked access to the truck. She explained everything to me. Give that lady a raise!Alan H.
Customer did not leave a comment.Hailee S.
The area needs more space for the workers to operate more safety but the u haul lady was very excellent and helpfulCharles B.
Customer did not leave a comment.Robert I.
Customer did not leave a comment.Gail B.
Polite and patient until I could receive a printed copy for my records.joe A.
Customer did not leave a comment.jim H.
Great staff.David C.
Customer did not leave a comment.THOMAS R.
Customer did not leave a comment.Laurie L.
Customer did not leave a comment.Missalina C.
Customer did not leave a comment.Stephen C.
Only one person works there. Had to wait well past my reservation time because she was helping others. Trailer was very old, tie down bars were broken.Jared W.
Easy location to rent from.Jean B.
Customer did not leave a comment.bonita W.
Customer did not leave a comment.ROLAND L.
Customer did not leave a comment.Kip B.
Customer did not leave a comment.ROLAND L.
Yes the equipment was clean but the check engine light was on and also sounding like it was falling apart driving it. This location the ladies at the store were rude and when i told them what i wanted the didnt right down the info i gave them. I was very disappointedMONICA B.
Very fast service, friendly and efficient.BEN A.
Customer did not leave a comment.GREG C.
Very easy and convenient drop off. Handed in the key. I was given the option of waiting for the inspection or receiving it in an email. I chose the email which I received within 30 minutes.Randall F.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.Joshua W.
Customer did not leave a comment.carolyn J.
Customer did not leave a comment.Wesley M.
Easiest rental EVER!!! Whoever came up with the process for pickup and drop off using a cell phone is a GENIUS!!!Octavia W.
I completed my reservation online. Checked in online for a 3 pm pick up. There was nobody there when I got there. Nobody came to work this day. Gas station people called another location. The man that runs the other store was going to come meet me but I ended up hooking it up myself. Also, how is someone supposed to hook up lights on the trailer when the plug is located 2 feet back on the hitch?Luann R.
Customer did not leave a comment.Samuel G.
From the beginning and all the way through, Kelly was outstanding in providing excellent communication and customer service. She made the effort to let me know that truck was available at an earlier time than I had requested. She also provided good advice on price comparisons for local versus one way drop off rental. She is asset to the business. The truck was very comfortable and fora truck that size drove very easily. Thank youSteve S.
The vehicle leaked a bit of oil and the check engine light came on at the end. It wasn't the best running U-Haul we've ordered, but it worked. It was clean, but I wouldn't say well maintained. Nothing wrong with the venue though.Chelsea L.
Customer did not leave a comment.Trina M.
If a rental is less than 24hrs, I think that charging for (2) days is unreasonable.James O.
Customer did not leave a comment.NASTASHA L.
Customer did not leave a comment.Shanele K.
Customer did not leave a comment.ALEXANDROS G.
Customer did not leave a comment.Leonard D.
Customer did not leave a comment.joanna T.
I had to provide documents at the pickup location or call 2 people. It was 12:30am so this was difficult to obtain.Justin B.
Extra staff personDavid M.
It was very bad experience. they said just bring the car key and go. They charged me $10 for missing/damage fee (it would be great if they explain it for me) and I don't know what is that for!!!!! it's ridiculous. I will never selected this location.Reza B.
Customer did not leave a comment.Carl R.
First off...Don't take money twice from credit card inform customers in PERSON of their fee upon returning the truck. Not charged twice and informed a second price through no EmailBarbara B.
Customer did not leave a comment.ROBERT B.
They overcharge on the mileage. Now I have to take time out of my life to fix their screw-up! or did they do that in purpose?John D.
Thanks againNORMAN H.
Truck was missing dolly.Robert B.
Customer did not leave a comment.Larry M.
We had one of the tires shred to pieces which left us sitting on the side of the road for 3 hours and we missed Thanksgiving dinner with our family.Kristina S.
Engine light came on 2 miles on the road, truck sputtered, but was very clean. Would have been a problem on a long trip. Got the job done overall.darryl D.
Very happy with the service I received!Stephanie H.
Would like to THANK Kelly for being so hopeful and, went out of her way to help me with taking care of my own vehicle. Thank you Kelly!!!!!paul T.
N/A - it's a little hard to get to, but the location really is good. The phone never answered which may have been because it was in a gas station with only one attendant but maybe it could be advertised as such so customers don't continually call.Harold G.
Customer did not leave a comment.Rama K.
No improvement needed. Excellent customer service at both locations. Online booking was very helpful and saved time.MARIE H.
The person we dealt with was extremely nice !Glenn V.
Customer did not leave a comment.Clark T.
Customer did not leave a comment.HEATHER Z.
Customer did not leave a comment.William P.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Earl K.
I arrived to my destination and took the truck and car lift the next day to the drop off location. The attendant was courteous and instructed us where to park the truck, it was the easiest process ever.MARIA E C.
Customer Service was good price was responsible.kimberly T.
Customer did not leave a comment.GEORGE P.
Customer did not leave a comment.Ashley T.
Customer did not leave a comment.MICHELLE K.
Customer did not leave a comment.Willis W.
Gas station Service was not found here.Jackie R.
Customer did not leave a comment.Maximillian M.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.PATRICK M.
See above.Tim P.
Dropping off was fast and efficent.JOSHUA W.
Customer did not leave a comment.DENIS S.
Customer did not leave a comment.CARL R.
Customer did not leave a comment.Albert F.
Customer did not leave a comment.Michael F.