Customer Reviews for Marathon
(U-Haul Neighborhood Dealer)

358 reviews

1000 Lurleen B Wallace Blvd   Northport, AL 35476

(205) 409-7911

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(205) 409-7911

1000 Lurleen B Wallace Blvd
Northport, AL 35476

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
4.0

Sweep out trailer before rental.

Luann R. 
Rating:
3.0

The U-Haul person was out but the staff at the gas station were helpful

Deborah C. 
Rating:
2.0

Took well over an hour to pick up my equipment for a reservation I made week in advance. Lady didn't honor my original quote of 417 that included my insurance, did not know any answer for any of my questions such as “do I need to put my car in neutral while on the truck car/tow dolly, caused me to be late to meeting my movers which cost me an extra $280 to make up for the time missed due to Uhaul. I ended up needing to use Uhauls tow services which is when I found out the girl did not honor my original quote that included insurance and roadside assistance. Which in turn cost me another $495. This experience with Uhaul was terrible and expensive for such a horrible experience I will never recommend or use your service again. Last time I moved I used Penske and I should have stayed with their excellent service. I plan to contest these extra charges and if it means speaking with a personal injury attorney so be it. The worker at this location I believe was high and moved so slow and had zero knowledge of your companies policy along with having zero ability to confidently provide instruction on how to use your equipment. I told her my package totaled 417 not 300+ but that seemed to cause her confusion and anxiety so I ended up just going with what she stated as my movers were waiting on my arrival.

Lacy M. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
4.0

Customer did not leave a comment.

WESLEY L. 
Rating:
1.0

Kelly, the uhaul store clerk is rude and refuses to help customers. I have never had a problem with UHaul over the many years I have rented from you. So I was very upset about the lack of customer service I was provided.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
3.0

Customer did not leave a comment.

Rick T. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
3.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

Customer did not leave a comment.

MATT H. 
Rating:
3.0

This particular truck broke down on us on a very busy interstate!

Summer G. 
Rating:
2.0

Scheduled an early pickup. Truck I was assigned was blocked in. Took 45 minutes to get another truck, that had not been cleaned out or filled up. Manager tried to charge me for equipment left in by previous renter and for the gas to fill the previous renter's tank. Wouldn't trust this location again.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Sarthok R. 
Rating:
3.0

Customer did not leave a comment.

Jakon B. 
Rating:
3.0

Customer did not leave a comment.

Laurel S. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Staff was great

Bobby G. 
Rating:
5.0

Could not be happier with the customer service! Very friendly and helpful and since this was my first time renting from Uhaul I can definitely say I will do it again!

Mary A. 
Rating:
5.0

Best spot I've ever used!

John G. 
Rating:
5.0

Great customer service, easy process! We'll be back!

Christi I. 
Rating:
3.0

I thought the customer service could be better

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Drew W. 
Rating:
5.0

I received excellent assistance from the U-Haul rep the day of pickup. The process was short and easy! The equipment used was easy to handle and the location was perfect! Will use this location again.

Sherita H. 
Rating:
4.0

Customer did not leave a comment.

phillip B. 
Rating:
5.0

The uhaul was by ready upon arrival the one I was assigned was given to someone else

Morgan A. 
Rating:
5.0

Customer did not leave a comment.

Gastone D. 
Rating:
4.0

the windshield was cracked and the windshield washer fluid was empty or didn't work.

James F. 
Rating:
5.0

All was a delightful experience and the truck run well, and has been maintained goid. Thank you, Sheila

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

Everything was great

LEE R. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
3.0

I was overcharged by $20 as to what I was originally told. We used the van for a quick 1 hour pick up, I told them it would be 10 miles and it was exactly 10 miles, I was told to put in more gas than was actually in it when I picked it up, and I did. I need this taken care of. Immediately!!!

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
3.0

Customer did not leave a comment.

lynn R. 
Rating:
5.0

The person that checked us in was fast and efficient.

Lea W. 
Rating:
3.0

We had to wait 3+ hours for rep to return from errand to get car transport attached to truck. Person at gas station initially said about an hour. Then 30 more minutes. Then rep showed up an hour and a half later. Luckily we were not intending to get on road right away.

Mary C. 
Rating:
2.0

Have equipment available le where I reserved it for or don't take my reservation

Sheila L. 
Rating:
4.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

My service was perfect! Things were explained very well. Very short distance needed but all went well

cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Min C. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
4.0

Every time I have used U-Haul and rented a dolly, they have either not had one for me or had the wrong one. I rented the more expensive appliance dolly and only got the basic utility dolly. I made it work but at the very least I would appreciate a heads up that the other wasn't available and my charge to reflect it

Naomi D. 
Rating:
5.0

Great JobThanks

Kenneth H. 
Rating:
5.0

Hire more employees like y'all got at that location that will better your business because the location on Skyland Boulevard is a 0 those women work at that location on on Schuyler y'all need to get rid of get rid of them and get some new employees like on Lurleen B Wallace and I really believe that it would make your business better in Tuscaloosa Alabama

ANTHONY P. 
Rating:
1.0

This location (Northport) was excellent and customer customer service was as well ...it was the previous location that sent me here that was horrible...(Minx Motel - Tuscaloosa) where I initially booked that was the most appalling place I have ever been to for a business transaction…apparently the only business being done at this location is DRUGS! My wife took pictures because it was so scary …U-Haul should be ashamed for giving these people a franchise of your company! Please call me at 937-671-7843 to discuss …My little rental might not seem like much but the overall impact might be worse ...I hope this feedback doesn't fall on deaf ears

Shawn L. 
Rating:
3.0

Customer did not leave a comment.

Melinda J. 
Rating:
5.0

Awesome service

Whit H. 
Rating:
5.0

Awesome

AUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
1.0

First things first, day before my reservation I am notified I will have to pick up at a further location from the place I am moving. Then not only that, when we get there the place doesn't have the truck ready and they don't have any appliance dollies for us to use, even though we had rented one. So we had to make a trip BACK to the original location of reservation just to try to get a dolly that they didn't have either.. All of this was stated when I contested the “extra mileage” charge, that was put on because of uhaul's mistake. Yet I never got a response, or even a refund for the dolly. Also, the ride of the F650 uhual we rented was TERRIBLE, the steering wheel was sideways and pulling and every little bump we hit made us come up out of our seat. Our belongings were scattered everywhere in the back, with some things broken. I've never ridden in a uhaul with such a terrible ride quality.

Matthew F. 
Rating:
4.0

Customer did not leave a comment.

Joyce S. 
Rating:
4.0

Truck had exterior damage, engine light was on, fuel was on empty and tires looked cracked on the sides.

Sherman S. 
Rating:
5.0

Customer did not leave a comment.

Leanettia W. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Be aware of extra charges! The staff was rude and abrasive over the phone, but appeared more pleasant in person. That could be because he knew he was going to add extra charges without discussing it with me first. Parking was limited. I didn't go into the location as I was met in the parking lot.

Kristen B. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

I really appreciated the friendlieness and professionalism of Kelly. She signed me up quickly. She even backed the truck out of a tight place since a Pepsi truck had partially blocked access to the truck. She explained everything to me. Give that lady a raise!

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Hailee S. 
Rating:
5.0

The area needs more space for the workers to operate more safety but the u haul lady was very excellent and helpful

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
4.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Polite and patient until I could receive a printed copy for my records.

joe A. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Great staff.

David C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Customer did not leave a comment.

Missalina C. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
2.0

Only one person works there. Had to wait well past my reservation time because she was helping others. Trailer was very old, tie down bars were broken.

Jared W. 
Rating:
4.0

Easy location to rent from.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

bonita W. 
Rating:
4.0

Customer did not leave a comment.

ROLAND L. 
Rating:
4.0

Customer did not leave a comment.

Kip B. 
Rating:
3.0

Customer did not leave a comment.

ROLAND L. 
Rating:
3.0

Yes the equipment was clean but the check engine light was on and also sounding like it was falling apart driving it. This location the ladies at the store were rude and when i told them what i wanted the didnt right down the info i gave them. I was very disappointed

MONICA B. 
Rating:
5.0

Very fast service, friendly and efficient.

BEN A. 
Rating:
4.0

Customer did not leave a comment.

GREG C. 
Rating:
5.0

Very easy and convenient drop off. Handed in the key. I was given the option of waiting for the inspection or receiving it in an email. I chose the email which I received within 30 minutes.

Randall F. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
2.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

carolyn J. 
Rating:
5.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

Easiest rental EVER!!! Whoever came up with the process for pickup and drop off using a cell phone is a GENIUS!!!

Octavia W. 
Rating:
2.0

I completed my reservation online. Checked in online for a 3 pm pick up. There was nobody there when I got there. Nobody came to work this day. Gas station people called another location. The man that runs the other store was going to come meet me but I ended up hooking it up myself. Also, how is someone supposed to hook up lights on the trailer when the plug is located 2 feet back on the hitch?

Luann R. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

From the beginning and all the way through, Kelly was outstanding in providing excellent communication and customer service. She made the effort to let me know that truck was available at an earlier time than I had requested. She also provided good advice on price comparisons for local versus one way drop off rental. She is asset to the business. The truck was very comfortable and fora truck that size drove very easily. Thank you

Steve S. 
Rating:
5.0

The vehicle leaked a bit of oil and the check engine light came on at the end. It wasn't the best running U-Haul we've ordered, but it worked. It was clean, but I wouldn't say well maintained. Nothing wrong with the venue though.

Chelsea L. 
Rating:
5.0

Customer did not leave a comment.

Trina M. 
Rating:
3.0

If a rental is less than 24hrs, I think that charging for (2) days is unreasonable.

James O. 
Rating:
5.0

Customer did not leave a comment.

NASTASHA L. 
Rating:
3.0

Customer did not leave a comment.

Shanele K. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDROS G. 
No reviews have been submitted for this location.

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