Customer Reviews for Marco Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

I did not choose to have a truck share and it was changed on me. I made sure the gas was as close as possible to the amount started with but still was charged an extra 7 litres at $15 + Felt a little ripped off and will most likely look for another truck rental company in the future. The process of finding the truck then walking back to the shop to get the key and then walking back to the truck was a bit painful and the app didn't seem to take well or did not let me know that I had completed the return okay. Glitching out. I will never do this checkin without an agent present and get the okay about the gas level again. Unhappy Customer.

Rating:

3.0

I got charged for extra fuel even though I refueled the truck.

Rating:

1.0

There was no support at marco market store and the women was very rude. Will never come back

Rating:

1.0

No one helped, locker was somewhere else and van was standing somewhere else. Had to run from here to there . Customer support took 25 min to attend my call.

Rating:

5.0

I will send text message to my friends

Rating:

4.0

Not a fan of the online check-in for a first timer. The owner of Marco Market was very helpful but it would have been nice to have a informational sheet or booklet to explain the steps involved while onsite.

Rating:

4.0

Online check in and pick up of truck was extremely difficult and confusing. you can make it easier and guide customers more, ahead

Rating:

2.0

Update app if location changes. Not just email change.

Rating:

1.0

Terrible service, unfriendly and deceptive

Rating:

1.0

The location was confusing, lady at the corner store is rude. The truck wasn’t marked Uhaul and the instructions to get access to the van and drop off the van was extremely difficult

Rating:

3.0

I would not recommend U-Haul - The approval process took over an hour and was a terrible experience I would not use U-Haul for my future moving needs.

Rating:

3.0

The tank was only 1/4 full at the time of pickup. I returned the van with more than 3/4 full tank. I was not compensated for the extra gas. I spent more than $100 on gas. This is not fair at all.

Rating:

2.0

When I arrived the store clerk was unable to help me with my reservation, insisting that I phone the customer help line instead. Was on hold for about 15 minutes with no progress when the clerk called me back into the store. Eventually he created a new reservation for me, since I was having difficulty signing into my account with my phone. Instructions for how to proceed were lacking. I paid for 50km up front but only used 10. There was no inspection of the van after I returned it & the store clerk dismissed me quickly so that I wasn't given an opportunity to discuss the remaining kilometres that I didn't use.

Rating:

3.0

It would be great to be receive the approval information ahead of time (ie license, headshot, verification) so I don’t have to do it from my phone. Otherwise the process was pretty smooth and problem free. Thanks!

Rating:

4.0

The vehicle auto-locked all its doors suddenly when I was talking with my friend. So the car key had been locked in the car and I have to pay $183.75 to get a locksmith to open the door.

Rating:

5.0

The driver and passenger seat wear dirty when I got into the car. There was pet hair on the seats, and a few rice grains inside coffee holders. When I wanted to return the car, I chose the answer that mentioned the car is not clean, and I was faced with a $25 cleaning fee as a result. Therefore I tried to clean the seats myself and say the car is clean to avoid the cleaning fee. It was indeed very disgusting to clean other people's pet hair and dried rice leftovers from a supposedly clean vehicle, not to be forced to pay the cleaning fee.

Rating:

5.0

I didn't receive the Dolly or furniture pads I requested but was still charged for them. Not sure whose fault that was but i wont blame the location without knowing for sure. Other than that, vehicle was good :)

Rating:

3.0

Easier access to truck keys.

Rating:

1.0

It doesn’t make sense to park the truck one block away from the key box. I was there 9 am, and couldn’t find the truck at the moments (there is No sign or logo on the truck at all). The store was closed and no one answer the phone. I have to called customer service. I finally located my reversed truck from one block away from the key box location, but it was 10 am already. I spend one hour on the phone to look for my reserved tuck. I really suggest you guys put your U-Haul logo or sticker on the truck because ALL TRUCKS LOOK THE SAME on the street. Especially when it parked one block away from the key box, you are not sure if that is the right one.

Rating:

2.0

1. My first time using internet checking in. The host literally said “use online check in” and that’s it, zero help or customer service 2. Van was clean, but both tires were low in air...safety issue? Good thing I didn’t have-to drive long 3. Checkout, same thing as check in... Would not recommend a this mom/pops location to anyone. Best go to an actual uhaul location, worth the extra drive

Rating:

1.0

Have a van that is easily identifiable with uhaul so it can be found easily. The van was located down the street from the address. Also the location owners refused to help , were quite rude and told us not to enter their business because we were using the uhaul app

Rating:

1.0

As I told the agent yesterday, It was a extremely poor experience for my family when using your services. And I told the agent, I hope she could pass this along to her manager. I guess she didn’t and I’m guessing you only take complaints seriously on a public platform. Your services at this location, is very confusing, not to mention time consuming, so much going back and forth.. it was just awful. One good thing might be the timeliness of the customer support online, although was not helpful at all. I hope you can change your system. Until then, I will let people know Better not to use your service.

Rating:

2.0

The truck was dirty. I was annoyed that I had to walk far to the truck and then far back to the store to pick up the keys.

Rating:

5.0

I rent Uhaul Van there for 8am. As first time online renting I went a day before asking the owner of the store about process (the store being close at time I pick up the Van). He was super friendly and professional. He explained to me everything and the process was easy. (got a quick issue with passeport but fault on me) Will warmly recommend it to anyone who look for truck / Van renting

Rating:

1.0

There was no instruction at all! The man in the shop kept saying that he didn’t know anything and let me call the U-Hual customer service. There was no one directed me to the car, nor guided me examine the cars. For the first-time user, the experience was really really bad.

Rating:

5.0

I rented a truck from this location on June 29, 2020. The owner of the Marco Market Mr. Shi is truly an angle in my renting experience. When I first booked the rental car on-line, I phoned the store to ask some of the questions I have. He clarify with me that the truck is actually 9 feet long instead of 10 feet which is different from the website. But he guarantied that it's big enough to move a queen size mattress. During the day of rental, it took a bit longer time to get the approval call from UHual, he advised us to call the UHual directly and then we got our rental truck. Upon return the rental truck, he's also very happy to instruct us where to drop the key. I would definitely rent it about from this lovely location.

Rating:

5.0

Pick up process was smooth.

Rating:

1.0

terrible service from customer service terrible service from paertner beside that all good but rather use another service as attitude given by staff IS NOT PROFESSIONNAL

Rating:

3.0

Owner offered good service and the vehicle was in great condition

Rating:

1.0

Label the van so it is easier to find. Online find my Van number is not located on the Van itself which is misleading

Rating:

3.0

I was forced to pick up truck a day ahead of schedule, and was charged for mileage that I would not have incurred had I been able to pick up at scheduled time. There was no one there to finalize bill or speak to when dropping off. Found the price a bit unfair.

Rating:

2.0

This location is close to home but some issues with organization when coming to pick up the UHaul, which resulted in a delayed pick up time. The process to pick up the truck also took a long time as all the reservation info had to be re entered by the store owner.

Rating:

5.0

> location owner is very courteous, friendly and helpful > I would highly recommend this location to my friends and family

Rating:

5.0

Nothing. Everything was as Benny said it would be. He was honest, efficient and courteous. Thanks you Benny.

Rating:

5.0

just one thing though. Marco Market should answer there phone if being called.. I tried to call their store to verify something several times but no one was answering. I need to go back to the store (which is a hassle) just to ask a question. When i ask why they dont answer the phone, he just said, he doesn't answer inquiries over the phone. tsk3.. nonetheless, the van was good and affordable to rent. Thanks. ^_^

Rating:

4.0

Marco Market good place to rent, rented from Benny at the location many times.

Rating:

5.0

We have had the pleasure of renting from Marco Market on many occassions and Benny helps us to get the most from renting. The van is always clean and he is very helpful to explain the paper work - example to know exactly how much to re-fill the gas before returning it and so much more.

Rating:

4.0

no problems - quick service, friendly staff

Rating:

4.0

Free coffee with rental

Rating:

4.0

Free can of pop with rental

Rating:

4.0

easy in - easy out - no problems

Rating:

2.0

I found the customer service very unprofessional and stressful. I will not return

Rating:

1.0

Create 24 hours drop off service (keys).

Rating:

3.0

The owner was a very nice person. My rental was over 1 hour late. This was not the owners fault and he tried to get me another rental. My rental experience was terrible and I would not rent a u-haul again.

Rating:

1.0

Rented truck for couple hours, was late for about an hour. I was charge late return fee $50, but my rental rate was $19,99. Do not understand where charges coming from, if would be inform in front, would never take this deal. Huge disappointment, never rent again from uhaul and would not recommend to anyone.

Rating:

5.0

If you book on-line and pay in advance it makes it easy. I would definitely recommend this location. The family in the store were helpful and very nice.

Rating:

4.0

easy pick up and return - no problems

Rating:

5.0

The Marco Market staff were very kind and helpful. I would highly recommend this Uhaul location.

Rating:

5.0

Macro Market owner is very nice!

Rating:

1.0

the guy Ben is very rude abd stuppid, doesn't explain all details before you rent, and we told him about the problem of the Gas gauge in the car, always say call U-Haul, the gauge was not working properly when I was re-filling it for only 37.5 km of my trip,I pumped 26.84 Lits./ 34.06 $, then it jumped directly to more than midle / half of the tank, so when I explained to him , he was very rude and ass-hole by saying that he can't do anything and asked me to call you or take the extra gas out ot the car's tank... so for this very bad service that I got I will never recomend it to anyone, hoping you improving your services by choosing persons very knowledgeable how to run business and having better customer services.Yes you have to pull out your car or your License from that guy, because he is ruining your reputation.

Rating:

4.0

easy place to rent - friendly staff

Rating:

1.0

dealer is layer and trying to charge extra money on gass and cleaning . I will never recommend this to any of my friend . it shout be direct from U haul not through dealer

Rating:

1.0

Terrible location.

Rating:

1.0

I rented a van from Marco Market 4909 Rumble Street Burnaby BC V5J 2B3 location for a 24 hour period. The man who owned the store and rented me the van quickly made me sign the rental slip and showed me a few pictures of the van without really going into much detail of what I was signing. He showed me the gas mileage and a picture of the front of the van and asked me if it was clean. From the pictures he showed me it looked pretty clean. He handed me the keys and pointed where the van was parked a few blocks down and went back in the store. I moved into a new house over the weekend and the weather was dry and sunny and was great for the move. When I returned the van after the 24 hour period the mans son came out to look at the van, he took a bunch of pictures of the van and went back inside where he proceeded to tell me that he was charging me $40.00 extra for bringing the van back dirty. I asked him to show me where the van was dirty as We only moved boxes all weekend and couldn't have made the van very dirty. He proceeded to show me about 10 specs of dirt on the floor on the passenger side and 1 tablespoon of laundry detergent that spilled in the back cab. I mentioned that this would take 1 minutes to clean and $40.00 charge was ridiculous. I told him I could clean this in probably 1 minute and he wouldn't have to charge me $40.00 penalty. He informed me since someone else was coming to pick up the van he couldn't let me clean it. I went outside myself and took my water bottle and rinsed off the laundry detergent and the 10 specs of dirt on the passenger side floor and it took me about 1 Minute. He still charged me a $40.00 penalty as it wasn't good enough for him. This makes me think that is a scam they use to make an extra $40.00 if he wouldn't accept the way I cleaned it. Don't use this store to rent a U-haul as they are very unprofessional and just trying to make a dollar. The 2 owners (father & son) are so unbelievably unprofessional and rude. The son raised his voice at me numerous. They are scamming customers.

Rating:

5.0

no problems - good location

Rating:

3.0

try to eliminate cigarette smoke smell from cab.

Rating:

4.0

Nothing, your service was exemplary.

Rating:

4.0

easy pick up and drop-off. No problems

Rating:

5.0

Great service, nice van that was driving very smoothly.

Rating:

3.0

The location is a grocery store, the computer where we did the transaction together was located behind the counter on a bottom shelf. It was very uncomfortable. The dealer was very nice in helping me with an erroneous booking and saved me some time, I appreciated that. However, as a first time renter, we did not walk around the vehicle to examine any existing damages. I had to return the van by parking it on the street and then dropped the key with another grocery store clerk. I was left worrying all night whether I was still responsible for the vehicle. Even now, I'm not sure I'm responsible for the vehicle still. Like a hotel, I wish there was a definite sign out sheet that states my responsibility ends when I returned the key. As there was no trust, I ended up taking photos and video of the gas tank meter, the km meter and the outside of the vehicle, just as proof that i left it in the same condition as when I checked it out. If the rules are these strict, I would rather just pay someone on Craigslist for their truck services.

Rating:

5.0

Very nice friendly man. Would definitely go back here.

Rating:

4.0

Easy pick up and drop off - no problems.

Rating:

2.0

I was late by 13 minutes so I got charged the double. I would understand that if the customer who was waiting left, but for 13 minutes only! And the customer didn't even care. so u hall got an extra day from me and charged the other guy as well. Shameful! The guy in charge didn't even speak English. I will never rent a u hall again.

Rating:

5.0

Dealer very friendly & helpful.