Customer did not leave a comment.NED H.
Customer Reviews for Marcus Thornton - Thornton Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Allen J.
I did not like having to do everything on the app and over the phone when I went to pick up the truck. I like meeting an actual person. Very aggravatingEleanor T.
The ladies were so good thanksChasity P.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Gene B.
I got charged extra mileage due to me having to pick up the van so far from my house due to availability I do not understand why I should have been charged for the extra mileage due to that I picked van up in Marion Ar and had to drive to moro Ar to my house to load van then to Boston ga to my new home then to Thomasville ha to drop off why was I chargedDwayne P.
a rental that should have cost $30 plus mileage plus the insurance ended up costing $103.93 + 52.88. the truck was at the site by 9:25am the next day. The app would not work on the phone so we ended up calling in to the 1-800 number to finish the check in which was another 30 minutes which then i was charged another days rental for being on the phone getting help which is advertised and then we have to pay for help. Very disappointed.Melissa B.
Not open as advertised. Got no response from the contact number i was givenGene B.
Customer did not leave a comment.Thomas Y.
Customer did not leave a comment.JANE O.
Customer did not leave a comment.Brett B.
The staff was super helpful as we had never rental a cargo rental before.Vernon B.
Customer did not leave a comment.Anthony H.
Office computer was very slow so the printout of the contract was slow.Sylvanus O.
Customer did not leave a comment.Glenn S.
I did not have my dolly or blankets I ordered.Matthew P.
Customer did not leave a comment.Emmett H.
Customer did not leave a comment.mitzi H.
Customer did not leave a comment.Franklin B.
Customer did not leave a comment.Chad R.
They didn't seem to care that the truck wasn't fully functioning and didn't want to check it while I was on sight.Jacob M.
Straps on front of trailer should be oiled and be sure rubber stops are on chains.STEVE C.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.derrick M.
Whole operation is top notch. The one thing that might be helpful is a greater selection of vehicles at the site to choose from.brian H.
Customer did not leave a comment.Ted K.
Customer did not leave a comment.Ray F.
Customer did not leave a comment.ROBERT W.
Nice friendly establishment.James P.
We enjoyed doing business with you. I had passed your place many times and never noticed the trailers out there but we are from Cairo, and your store right off the bypass, was quite handy. The only improvement might be to give a LITTLE more room to put trailers back when delivering them. Also, for U-haul, put some tongue jacks with wheels on your trailers.ROBERT M.
Customer did not leave a comment.dorothy C.
Customer did not leave a comment.JAMIE M.
Not a thing. It was great !davis A.
Customer did not leave a comment.Wojciech R.
Customer did not leave a comment.Bonnie K.
location closed on day of returnscott E.
Customer did not leave a comment.rhonda S.
discuss size of truck before rental day.... we wanted a small truck, got a 26 foot (no other choice by rental day)Brenda M.
Customer did not leave a comment.Ken B.
Great and friendly service. Quick and easy process. All additional equipment rented was provided as well. Definitely will use again.John K.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Lawanna M.
Customer did not leave a comment.Sylvia G.
Customer did not leave a comment.Laura G.
Customer did not leave a comment.Richard J.
The Thorntons were very efficient and accommodating. I couldn't have asked for better service.Marcia L.
Customer did not leave a comment.richard C.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.George C.
Customer did not leave a comment.Rochelle H.
I informed my sales person that I wanted to drop the trailer I rented in another location and was told that it would be fine. I specifically pulled up Google Maps and told him where I would like to drop it. He should have told me it would be a huge extra charge. Now I am having a dispute to get my money back. The sales person really misled me by blatantly not informing of the charges associated with dropping the trailer elsewhere. If this cannot be reconciled I will be a life long "Anti-U-hauler" Please help me!gary K.
Great experience with renting a truck from T & T Storage in Thomasville. Michelle and Missy made it so easy. Such a pleasant experience. Would recommend them to anyone that asks!Pamela H.
Customer did not leave a comment.PAUL R.
Customer did not leave a comment.corbett L.
Customer did not leave a comment.larry C.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Delsi D.
Customer did not leave a comment.Latasha C.
I will use your service again in the future thanks for the helping handTWILA V.
Customer did not leave a comment.ARTHUR W.
Customer did not leave a comment.Bobby S.
Great service. Easy check in and easy drop off!James A.
T&T did a wonderful job. I'll rent from them any time.robin H.
None needed. Excellent cs!!!mike W.
I tried the online checkout. It was the worst online experience I've had in long time. Since I was a repeat customer I was in the computer system and it had my landline as the phone. The system sent me five different "verification codes". It was nerve wracking because I had a limited window of time to get the truck and load. Finally, got help on the phone and got it straight. Whew!LAWRENCE B.
Customer did not leave a comment.DON S.
Only reason was a 4 star is because they are closed on Sunday but other than that a clean well lit location to return equipment too!Derek H.
Customer did not leave a comment.Rodney F.
Customer did not leave a comment.lexie T.
I ordered 5 dozen pads. None were delivered. No one contacted me that they would not be provided. This made me scramble to find pads. U-Haul was NOT helpful. I will not use U-Haul again, and will not suggest U-Haul to friends.jason H.
Customer did not leave a comment.CLIFFORD B.
What you are doing currently should be documented and the same procedure followed by all the staff, your operation is working very well John D OhmanJohn O.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.HEATHER F.
Customer did not leave a comment.KIMBERLY G.
Customer did not leave a comment.BROWN G.
Customer did not leave a comment.Lee S H.
Great Job, helpful, and courteous... Quite professional Equipment in excellent operating condition... Pull well with no issues... Thanks...Beauford H.
Not a thing, We dropped off truck after hours so I have no comment on personnel; I'm sure they are very nice and helpfulTim R.
Exceptionally friendly staff. Great trailer. And it was clean. No hassles. Had me going in minutes. The lady and the man hooked the trailer to my truck as I was giving others my information. It's tough enough to move but they really made it a pleasant rental. I will return here soon. Thank-you!!tracy P.
They are racist. I spoke with Missy she told me she wouldn't charge. The next day i get charged for full day and tow dolly. Went up there to speak with them and one fat not nice lady was sitting with Missy and who i was just told wasnt there..... stating that my sister in law and basically she didn't care what i had to say. Very RUDE AND LIE ABOUT POSITION TITLE. ..WE OWN THIS IM THE MANAGER BUT THEN BECOME THE OWNER IN 2 MINS...JUST RACIST PIGSAtlemisia A.
Extremely pleasant experience; very helpful staff - we will definitely use them in the futureMICHELLE F.
Not U-Hauls fault but the facility in Thomasville, GA was impossible to find by address via GPS. Pinetree Blvd stops and starts along it's route so it is impossible to follow. Call this facility and let them give you directions.Clifton B.
Customer did not leave a comment.Samuel F.
Customer did not leave a comment.Catrina S.
Customer did not leave a comment.charles P.
Outstanding customer service, friendly and big roomy truck.Estella M.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.FALENCIA M J.
Customer did not leave a comment.Leah I.
Customer did not leave a comment.CLEO B.
Customer did not leave a comment.LAURA K.
The truck was fine but did not have enough oil - we had to add two quarts before starting our trip. Michelle at Thornton Enterprisee was great - very friendly and helpful.Laura K.
Service was greatJENNIFER H.
Customer did not leave a comment.RAYMOND G.
Customer did not leave a comment.LAVON C.
Please have someone contact me. The drop off location I was given by Uhaul was out of business and I had to find an alternate location. The alternate location was closed and I had no good way to secure the dolly so I had to place it in the cab. Then I got charged a 25 cleaning fee! There was no basis for this since I left the truck in the same condition in was received and I was inconvenienced by having to call multiple times to find a different drop off location. None of this was my fault.David L.