Customer Reviews for Marcus Trailers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marcus Trailers

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Mark S. on

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When I mentioned that I was having trouble checking in online when I picked up the truck, the guy on duty didn't know how to access the site. He asked me to park the truck by the curb along L Street when I returned the truck later that day, but no parking was available so I had to park it in the only available space in the Marcus Trailers parking area.

Robert H. on

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The location I rented from wasn't very thorough or involved with process. There was no walk through to inspect vehicle. Their parking lot was very difficult to get out of due to other inventory, making for hazardous navigation. The rental attendant didn't offer any assistance in helping get out of their lot or making sure there was safe backing up to avoid hitting their own trailers. At return, they told me to drop keys in box and they would take care of it tomorrow. The location I rented from just wasn't interested in any aspects of the process. They had other things to do with their business and could care less about the uhaul rental.

Alessandro D. on

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Customer did not leave a comment.

Wendy S. on

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Customer service was sorely lacking. As a woman getting a 15' truck for the first time I asked for tips on loading, etc. They said they would get to it but after all the paperwork was signed they said "here are the keys" and no one bothered to walk me out or show me anything. Also, I wrote down the mileage when I left (not noting it was on the contract) and when it came time to pay I got charged 8 extra miles that must have been driven between the last rental and my rental. Seemed more interested in their own business than in U-Hauls business.

melody A. on

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Customer did not leave a comment.

Ericka F. on

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The customer service there was terrible

bob s. on

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Another excellent experience with Marcus Trailers!! Thanks again to both Jim and Al.

dorianne g. on

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The area is a little awkward to get to but the equipment and people were awesome to work with. Drop off was even easier and we were sent a final bill online the next day, it ended up being less expensive than we thought.

MIA T. on

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The van I rented was full of cigarette smoke, much could not be loaded until the day of driving due to the smell, so I had to load much without help since they came the night before to load and I did not leave until morning.

Robert K. on

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There was some trash and an apple left in the vehichle that we had to clean out.

bob s. on

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This is the store to rent your next Uhaul!! The guys, Jim and Al, are fantastic : )

Jerry S. on

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Customer did not leave a comment.

Michael S. on

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I reserved a U-haul(had conformation 1 month prior to p.u.) 1 block from my house only to be told I had to pick up the U-haul at a different location costing me time and money the day b4 the move :(

charles e. on

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THE GENTLEMEN THERE ARE ALWAYS VERY RESPECTFUL AND KIND. EASY IN AND OUT PROCESS. ALWAYS BEEN HAPPY WITH THIS LOCATION...

Shawna A. on

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I didn't know where the drop box was. I had to drop off my uhaul after hours and it would be great if the location of the drop key was specified on the door of the office.

bob s. on

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I use these guys every time! Jim and Al make the process so easy! Highly recommended ": )

Betsy A. on

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Customer did not leave a comment.

melissa g. on

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When I picked up the truck, it was full and clean. I tested the lights and the wipers to ale sure they worked. I did NOT check to make sure the wiper fluid worked. It didn't and it made for a longer miserable drive