Customer Reviews for Marengo Moving & Storage
(U-Haul Neighborhood Dealer)

295 reviews

1405 N State St   Marengo, IL 60152

(815) 568-7016

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(815) 568-7016

1405 N State St
Marengo, IL 60152

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

JORDAN F. 
Rating:
5.0

Please check the truck that we rented at it was extremely bumpy the entire way. There is something wrong with one of the tires more than likely. Could be dangerous. The owner of the Marengo facility was fabulous! He was extremely professional, courteous and very helpful and knowledgeable of the company and products. As a new owner (I believe he said it was his first couple weeks owning the business) I was very impressed. Will be repeat customers for sure.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
1.0

Customer did not leave a comment.

magaly M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
3.0

Customer did not leave a comment.

Paul F. 
Rating:
1.0

Customer did not leave a comment.

Wyatt R. 
Rating:
5.0

The gentleman who helped me was fantastic and worked with the home office when there was a glitch in the reservation system. He was great and did it all with a smile.

Michael C. 
Rating:
5.0

No hassle stress free in and out ...

LAWRENCE M. 
Rating:
3.0

Customer did not leave a comment.

Colleen H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

LAURENCE J. 
Rating:
1.0

I should have been notified ahead of time that this was a remote location where pickup was to be done online. Nothing in the email stated that.

MICHAEL L. 
Rating:
5.0

Great customer service. Friendly and courteous.

KEVIN K. 
Rating:
2.0

None of the online check-in, check-out features work at this location. Gas tank was at 3/4 when I picked up the vehicle and the guy said it was just asbout full, it was at 3/4 when I returned it and they charged me for a full tank of gas. It is a state mandate that everyone must wear masks inside of any business, the person working at this location did not wear a mask and it is a very small space. They did not have the truck I reserved and I had to use a smaller truck, they wanted to give me a 27' truck and that was not going to work because the location I was picking up items from did not have enough space for it. The truck was in pretty rough shape, it's pretty easy to take a truck in for service to replace the door lock that's missing making it impossible to secure the vehicle.

jeff D. 
Rating:
4.0

Customer did not leave a comment.

Don L. 
Rating:
1.0

Do anything to help 🤷‍♂️ Had zero customer service all around

Erik T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

I rented a 17' truck and was charge three times on my CC on 8/16 to this day 9/2 the manager Mathew has yet to get in touch with me. The charges have posted on my CC and they can't do anything but say there's nothing they can do with out Mathew's approval.

Maritza F. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Carlos was very courteous and professional! Nice work.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

tammie D. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Great manager handle my truck rental. Great rate, easy access and easy payment transaction.

MELANIE B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
4.0

Nice guy. Out-of-the-way location. More upset with Uhaul than Marengo Moving and storage.

MICHAEL W. 
Rating:
3.0

It's not that the truck wasn't clean. It's that the furniture pads were missing from the truck. I ended up not needing them, but they were not there. Also, the lock box for the key was already open. Couldn't change the code to lock it. It was just stuck on the open code. Not sure if that means anything, but thought I would let you know.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

FRANK B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

NOVA M. 
Rating:
5.0

Customer did not leave a comment.

Alfonso A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS J. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Uhaul site was down. Could not get final receipt when dropped off.

SHERDELL C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Worst service ever!!!!!! No gas in the truck we rented dolly we rented was not in the truck. Customer service suched!

William H. 
Rating:
3.0

Just have someone sweep out the back and dried mud all over the driver's side. This was a new van with 4000 miles on it. I don't know who had it last but someone should have cleaned 🧹!

RICK Z. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

Jeanne S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE F. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
2.0

The app told me the pick up spot was on the other side of the lot, it wasn't and finally walked around to the return area only to find the truck was buried in snow and ice. Took 40 mins to clear it off by hand and use my feet to move the snow in front of the tires. Had to forward and reverse multiple times to drive it out of the plowed in spot it was in. Then while I was driving a huge sheet of ice and snow slid off the top of the cab onto the windshield causing us to have to pull over on the side of the road. We were scared the whole time driving it that the rest of the ice and snow on top would go flying off onto the car behind us or on the windshield. We didn't have snow for a week prior so there should have been ample time for the truck to be properly prepared for rental.

Garth Z. 
Rating:
4.0

Customer did not leave a comment.

larry S. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Great experience. Called and made reservation less than 24 hours. Was greeted and treated kindly and professionally.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Reservation customer service was terrible, I made the reservation over a month ago to pickup the truck in Kenosha about 10 miles from my house I received a call the morning before they told me they wouldn't have a truck for a early morning pickup an I had movers coming to load the truck early they said I could pickup the truck in marengo, il a day before about 72 miles round trip so my wife and I drove round trip to get the truck, we wasted our gas, our time over an hour round trip and wear and tear on car that u-haul didn't reimburse me for. Reservation should do a better job Scheduling.

Louis W. 
Rating:
1.0

The business and building are for sale. It's literally a shack and not suitable for a business. The truck was trashed and not clean — likely ever. Clearly this franchisee could not care any less about things.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

The rental experience was almost great the only issue on this particular truck it was a very high step to get in making it very difficult!! A step stool or something might be helpful or make the customer aware especially when they are older and unfortunately overweight. I pulled my shoulder every time I had to get in the truck which was very painful. I did learn to carefully slide out of the truck. Aside from the shoulder/step issue all went well.

Mary M. 
Rating:
3.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Everything was fantastic! Very happy with my experience!

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Angelika H. 
Rating:
5.0

My experience was good, friendly and very quick to get us on our way. Would use this location again.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Josef A. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Friendly and helpful!

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
1.0

Trailer brakes didn't work at all and the U-Haul employee didn't hook the trailer up properly and it came off the hitch and hit my bumper

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

It's not so much the location or the manager that I'm angry about. It's UHaul's failure to provide an easy to navigate website to pick up the truck. Even my son couldn't figure it out and we wasted 2 hours waiting for the office to open. Your "so easy to use from your phone" feature doesn't work and I cannot tell you how ticked off I am. Your website lies when it says it's so easy to use. You completely dropped the ball and wasted 2 hours of our valuable time on Saturday. I had helpers waiting for me all that time and I have to tell you that your IT people really stink if that website is the best they can come up with.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
2.0

The truck should have been retired. Old (133k miles), AC did not work properly, door lock was broken, bad vibration while driving and surging from stop. Facility did not know how to process contract or print it out. Additional training is very much needed.

James O. 
Rating:
5.0

Customer did not leave a comment.

Paula F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

The staff went above and beyond to fix all the issues I was having with my reservations. Was able to make my move much easier in the long run.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

I wasn't sure how the process worked. When I arrived I stated I was there for a pickup. However, I was told that since it was done online then I had to check it out online. I then went to proceed on my phone to do the check in. However I couldn't help but feel I was just pushed aside because it was done online. I wasn't asked if needed any help or anything nor did I ask. I then went outside to look for the vehicle only the code wasn't in the rifle he spot. I looked all around for the truck while the staff member helped another customer that same after me. He then proceeded to lock up the store and leave with what appeared to be the other customer? I wasn't sure because it looked like his kids were in the truck? I almost canceled the order entirely due to being frustrated. I was able to find everything eventually and things worked out but I felt like I could of had a better customer service experience.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Carlos was great. Got me squared away and on the road. Great customer service.??

Brent L. 
Rating:
5.0

Fix the parking lot, too much mud and water, from rain.

ramon P. 
Rating:
5.0

Always friendly and knowledgable staff, highly recommended.

Lori K. 
Rating:
5.0

Employee working at this location was very helpful and friendly, However, rented a cargo trailer to knowing it was going to rain and unfortunately the trailer leaked anyway.

Martin N. 
Rating:
5.0

Hire more workers like the guy that was there the day of my rental....He went above & beyond to help me with everything!

Lori K. 
Rating:
4.0

Customer did not leave a comment.

Gilbert P. 
Rating:
5.0

The owner was incredibly accommodating and helpful. I would recommend this location to anybody looking to rent a U-Haul.

Steven T. 
Rating:
5.0

Always a great experience when I need to rent a truck. The employees are always courteous and professional.

MICHAEL T. 
Rating:
5.0

Agent was very friendly.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
5.0

Customer did not leave a comment.

Ryne B. 
Rating:
5.0

Have the truck at the location where it was supposed to be

James G. 
Rating:
5.0

Customer did not leave a comment.

Skyler B. 
Rating:
4.0

I was really surprised how dirty the inside was of the cab!

Crystal G. 
Rating:
4.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Nothing, the owner was awesome, he went above and beyond. Tjere was a mix up done by U-haul itself and he got me all fixed up.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top