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CAROLYN R
Customer Reviews for Marine Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service!
Catherine RGreat customer service and atmosphere!
SAMUEL GLater drop off hours would be nice. Left outside the gate as instructed but would have preferred an old school handoff
Jesse HNo improvement needed. Interaction was professional and calming
Della GI would highly recommend this place to all my family, friends and customers Thank you for always going above and beyond for your customers
Misty WStaff was exceptionally friendly and helpful. Excellent customer service!!!
George REasy drop. 5⭐️ service.
Derek SCustomer Service was excellent
Kevin FVehicle smelled like cigarette smoke and the employee didn’t really give much information regarding use of vehicle and inspecting it before leaving the lot.
Tanner MLower the Cents per mile...
SHON BThe gentleman who rented the equipment was helpful and knowledgeable. Made my experience a good one thankyou.
Natalion SThe brakes did not work on the trailer and almost pushed me into the back of an 18 wheeler. When I arrived at my location I looked in the brake fluid reservoir and it was completely empty. ***PLEASE MAINTAIN YOUR EQUIPMENT!!!*** In this case it could have cost me my life!
Joshua TThey did give a discount because the truck was full of dirt. So appreciate that!
Robert CVery nice guy. Helped me file the complaint
Jacqueline IWhen I first rented the trailer, the agent did not review the contract with me. He had indicated that it was a 6-hour rental, which I had discovered the next day. So I called the Marine Outlet to rectify the situation. I was expecting a 24-hour contract, which seemed normal to me. The second agent adjusted the return time for me.
Jack EWas charged for the auto hookup. The straps came off 2 hours into the drive.
Sierra WThere are two U-Haul rental shops on the same road about a mile apart. When renting online, there needs to be better clarification as to which one to go to.
Nicole JBe more specific on the location. It was confusing at first. Also please verify the customer information. Apparently i was listed as Mary Page, even though that is not my name.
clare mOutstanding
Eldon HN/A Great experience in every aspect.
Philip CConvincingly located in Temple.
Lincoln GDon't double charge me for dropping off at a different location
Brandon HRick was a pleasure to work with. His professionalism and manor was excellent and rare to experience these days. My faith in humanity came back a little after meeting Rick.
SAMUEL Lgood truck, check in and check out was painless
DEREK LMy service and experience were outstanding!
BRETT MI like renting for this place it’s fast and easy. Other places you have to go through a process on the phone.
KEVIN PThe only thing I wish had happened was checking the lights on the trailer before I left. After I got home I found out the initial tow vehicle wasn't set up for towing. My alternate vehicle was, but the running lights did not work on the trailer. Causing us to delay leaving and had to get off the road sooner than expected.
Jon KA+++
NATHAN LGreat staff. Helped me unload car off trailer...then followed me so I could return to location and pick up my car.
Louis TMY HUSBAND AND I RENTED A TRUCK. WHEN WE CALLED WE SPOKE TO A GENTLEMAN NAMED RICK. HE SEEMED DECENT ON THE PHONE BUT WHEN WE GOT THERE AND MET, WE DIDNT RECIEVE GOOD CUSTOMER SERVICE. HE WAS NO T FRIENDLY. AFTER PROCESSING OUR RESERVATION AND WE WERE GIVEN THE KEYS THE TRUCK WAS FILTHY DIRTY. IT TOOK 25 MINUETS FOR THEM TO RESPOND AND CLEAN IT WITH NO APOLOGIZES. WHEN RETURNING THE NEXT DAY, I CALLED TO LET THEM KNOW WE WERE RUNNING A LITTLE LATE. THE LADY SAID THAT WAS OKAY AND THANKS FOR CALLING. WHEN WE GOT THERE WE TRIED TO TELL RICK THANK YOU BUT HE SAID TO JUST GIVE HIM THE KEYS. WHEN I CHECKED MY BANK STATMENT, THEY CHARGED ME AN EXTRA FULL DAY WHEN I HAD THE TRUCK FOR LESS THAN AN HOUUR. I WOULD NOT RECOMMENED THIS PLACE DUE TO THE POOR CUSTOMER SERVICE AND CHARGINIG US AN EXTRA DAY WHEN WE DIDNT EVEN HAVE TO THE TRUCK FOR AN HOUR.
lora MAlways friendly and helpful. Someone you can actually trust.
Kyle Pdiscounts and more coupon offers.
NATALIE ENo waiting, good service, good equipment. No surprise charges.
Mark ZEasy to work with and get in & out quickly. I do wish a 5 x 10 was available but the 6 x 12 worked just fine.
Brian SVery very rude!! Walked in and was automatically treated very rude! I was double charged because the people at the desk never told them I dropped my trailer off. Will never use them again!!
Kristi PI’ve never had a problem with finding what I needed at this store.
kyle pAwesome team
LISLE MThe first time I came here service was amazing, hints why I went back. Second time, not so good. They charged my card twice which left me with 79 bucks to get home and since it was the weekend, I would have no funds till monday. I was not very happy they did that. But I made it home safe!!
William JWe were told it would be $154 if we went 50 miles, we didn't even reach 40 miles and we were charged $159 PLUS a random $14 charge. I'd like an explanation as to why we were charged that much. The tank was completely full. When we're told a price, it needs to be that price or LESS. Not MORE.
Neil SBe more efficient. The Uhaul website was not working well and it caused me to be there for almost an hour when it should’ve only taken 10 or 15 minutes. Thank you for everything else .
kristin hPeople were so friendly and it was so easy to pick up our truck.
Tereca DExactly what I needed! Nice folks to rent equipment from.
Brian SVery friendly and professional
Jeffery RI AM SERIOUSLY PISSED AT the fact that the UHAUL PLACE charged me $10.00 for an 1/8 of a tank since "according" to them .....it was NOT on a 1/2. Ummm I have 2 receipts totaling almost $44 for the fuel that I put back into that truck last night!!! Customer service in Decatur was OF NO HELP! AND NEITHER WAS the main office upon calling!!! They could have notified me about being able to fill up the truck PRIOR TO CHARGING ME!!! I AM SO DISGUSTED AT THIS THAT I CANNOT EVEN SEE STRAIGHT! I would NOT TREAT PEOPLE THIS WAY AND say I do A GOOD JOB OR HAVE GREAT CUSTOMER SERVICE!!! POOR OUTCOME UPON RETURNING THE VEHICLE!!!!
KATHRYN LThis store is as good as can be.
Patricia CMy copy of the paperwork was unreadable. Didn't realize it until I returrned the trailer.
WILLIAM K