Customer Reviews for Marine Service Pro
(U-Haul Neighborhood Dealer)

39 reviews

8210 River Rd   Southport, NC 28461

(910) 363-1096

Hours

  • Mon–Sat
    7 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(910) 363-1096

8210 River Rd
Southport, NC 28461

Services at this Location:

Hours

  • Mon–Sat
    7 am–5 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Jennifer provided excellent customer service.

William H. 
Rating:
5.0

Customer did not leave a comment.

Leo J. 
Rating:
4.0

Customer did not leave a comment.

DUANE S. 
Rating:
5.0

Friendly, competent service. Great truck. So happy I chose this service center. Thank you again!

Margie W. 
Rating:
4.0

Easy drop off and friendly staff.

Mat W. 
Rating:
5.0

Customer did not leave a comment.

Dallas G. 
Rating:
4.0

Customer did not leave a comment.

SANJAI C. 
Rating:
5.0

Customer did not leave a comment.

Naancy C. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

JEROME W. 
Rating:
3.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Great people to work with!!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Randolph C. 
Rating:
5.0

Shortly into my 4 hour trip, the dashboard display and the radio began to shut off intermittently. This continued for the rest of the trip. The longest period that they were off was about 30 minutes. I called the 800# when this first happened and I was told that a technician could come to my location but that it could take up to 4 hours. Other than this electrical problem, the truck drove fine.

Keith H. 
Rating:
5.0

No dome light in cab

Beth M. 
Rating:
5.0

Not much. Van was brand new and people at Marine Service Pro great to work with!

Richard P. 
Rating:
5.0

Thank you for your help

Sally H. 
Rating:
5.0

none

Phyllis L. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Friendly. Easy drop off and quick return process.

KELLEY P. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Very nice people. Had no problem helping me return the trailer, unlike the scheduled drop off that turned me away.

ROBERT O. 
Rating:
5.0

Had to go too three locations before I could leave trailer

Dennis R. 
Rating:
5.0

Great customer service! I was in and out quickly, and they ensured I had all I needed, including the hookup itself.

Douglas S. 
Rating:
4.0

Did not have the right size truck, ended up with a much larger truck, not really happy with the size of the truck

Jennifer B. 
Rating:
5.0

Both pick up and drop off was great. Corporate is another story. Called me a day before my move on 6/28/22 and said that I would not get a 26 foot truck I ordered on 6/6/22 and I would have to drive 40 minutes to pick it up the smaller 20 foot truck. When I complained I was told do you want it or not. The smaller truck made me make 2 trips that cost me twice as much as it should of and the time it took travel 78 miles one way.

Brian M. 
Rating:
1.0

Reservation was confirmed then cancelled TWICE! Then, once we got our 3rd reservation it was 40 mins further away. We drove the distance to get the equipment & we're given the wrong truck. Once this was realized rather than Uhaul bringing the truck to us, we had to return to get the right truck. This location did not have the tow dolly sow we had to go to another dealer to get it eating into the loading time we had contracted for. The tow dolly was defective and we ended up leaving our vehicle behind and had to go back several hours drive to get it. We called and had Uhaul pick it up but they apparently did not enter that information in the system. Upon return of equipment we began getting phone calls regarding it. It took several days and a number of calls each time dealing with a different person and having to start the process and explanation over again. This particular Uhaul facility did not do their best to make the customer the priority but all was done for their own convenience. Due to the loss of time for loading the truck, many of our personal items had to be left behind requiring yet another 2+ hour drive one way to retrieve. Which has not yet been done.

Mary R. 
Rating:
5.0

Vehicle was old, tires were out of balance and windshield wipers needed replaced.

Jeffery F. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Christy F. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Kind and friendly and understanding regarding the poor experience at the pick up location.

Janet G. 
Rating:
5.0

Thank you for making it easy!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

MAURICE EDWARD C. 
Rating:
5.0

Keep up the friendly service

Allen B. 
No reviews have been submitted for this location.

Additional Services at this Location

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