Customer Reviews for Mario & Sams Auto Service & Sales Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

First time to rent and very pleased with the vehicle.

Rating:

5.0

The location was the problem nor cleanliness. The gas was not at 1/8 tank. It took 4 calls to uhaul to get access to truck using mobile service. Would not use mobile service again.

Rating:

5.0

Excellent service received several times in a row, would recommend to a friend with fair prices.

Rating:

3.0

We dropped off after hours and did not see the location or meet any staff. The parking lot was a good size for parking the 26' truck we had rented.

Rating:

5.0

Thanks u haul..

Rating:

4.0

Due to this location not being open on the weekends, the start time on Friday afternoon for us was 4:00pm, as that is when they told us they’d be closing. We were asked to come in earlier, so we did but then the contract time was changed to 3:45pm. Really? We didn’t end up needing the truck for the entire day but we didn’t know that at time of booking. That’s pretty chincey to have done that.

Rating:

5.0

Fix the app, the store "mario&sams" was the only reason i was able to get my truck. Great service provided.

Rating:

5.0

Fantastic site, friendly and great service. The vehicle was outstanding.

Rating:

5.0

Great customer service and easy to deal with. It was a clean truck and we didn't have any problems. Quick drop off with using the app after hours. We'll use this location again in the future.

Rating:

5.0

When I called around looking for a trailer I had no success. On my last call, the gentleman asked where I needed the trailer and searched all locations until he found one. He booked it for me. I thought it was so great that he went out of his way to do this whereas the other places just said no we don’t have any. The guys at Mario & Sams were very courteous, friendly and efficient and had us on our way in short time.

Rating:

5.0

Very friendly staff and an honest man! I will go there again for my next rental

Rating:

5.0

I have rented 2 u hauls before renting at this location in the last month. I will only be going here if I ever need to rent again in the future. Outstanding customer service. I was very happy with the entire experience.

Rating:

3.0

I requested a dolly and there wasn't one. I just checked the bill and see I was charged for something that I did not receive. I will be calling for a reimbursement.

Rating:

5.0

Where we got the van from were professional and very friendly so I can not see anything wrong with Mario and Sam's I would definitely recommend U haul

Rating:

5.0

VAN WAS CLEAN ENOUGH A LITTLE DRYWALL WAS LEFT INSIDE FROM PREVIOUS RENTER BUT OVERALL GREAT SERVICE.

Rating:

4.0

I got to my Cargo van early, but by the time it tooks to fill out all the damned paperwork on my phone, I had missed a half hour of my time

Rating:

3.0

The uhall app takes way to long it took an hour to work

Rating:

4.0

Cleanliness state of cab and cargo area was not great. I want to make it clear that I left these areas exactly as I received them. Darryl White

Rating:

2.0

I still am owed a refund

Rating:

5.0

🤙

Rating:

4.0

Nothing

Rating:

5.0

It was super easy and convenient for us. The online check in made the process super simple too.

Rating:

5.0

It’s not often you get to experience a busy small business that takes the time to be pleasant and personable while juggling a busy day. Nice

Rating:

1.0

Don’t fucking charge people a cleaning fee for reporting that the truck is filthy, especially since you can’t be bothered to have live representatives renting your equipment.

Rating:

4.0

The staff were very friendly and helpful. The truck looked like it might have recently seen some rough use, but everything was documented. My only difficulty was that there were no moving blankets available at the time I rented. Otherwise, it was a very positive experience.

Rating:

5.0

The customer service was amazing.

Rating:

4.0

We asked for pick up in Hamilton however was told to go 25 mins away in Brantford.

Rating:

3.0

We were running late to pick up the U-Haul trailer and in risk of missing their 4pm closing time. We phoned ahead that we might be late, perhaps by 10 minutes. Their response was not assuring. Though we arrived with 5 minutes to spare and in all other respects Mario and Sams Auto Service were proficient and friendly, the uncertainty we felt during the high speed ride through heavy traffic was unsettling. Customer service entails all aspects of the interaction. I would rate this facility average.

Rating:

5.0

first time user. would recommend this location.

Rating:

5.0

There was a water bottle and cardboard stuffed in behind the seat. The floor needed to be vacuumed. The pad lock chain was repositioned and would not lock when attached to the latch because the chain was too short.The online check in is terrible and having to provide 2 contacts to verify it’s you is redundant since you already have my picture and copy of my license. Plus I did it ahead of time but then had to reduce it once there. It’s ridiculous.

Rating:

1.0

I had to use the self pick up and it extremely difficult to use. Not only did the app/website not want to load or take my information once in the online the info in it was not correct. I had to call and get things corrected. When I was returning the truck the app again was not friendly to use the place I was returning it to did not have a U-Haul key drop box they are mechanic shop and just used there key drop off.

Rating:

5.0

The rep was very accommodating and professional. He went out of his way to make it a great experience.

Rating:

2.0

The pick up truck was filthy inside and out including the cargo bed. it has been smoked in so heavily that I had to wear a mask and keep the window down even though it was cold and raining to be able to get enough fresh smelling air in order to drive the truck. It was a pickup from an mechanics shop. I always use Uhaul but will only book from now on from an full uhaul site.

Rating:

5.0

Nothing. This location was extremely helpful and knowledgeable. They have certainly secured my business for the future. I really enjoyed my experience. Thank you Mario and Sam.

Rating:

5.0

The U-Haul app didn't work for me. Constantly stuck trying to upload driver pics to proceed with getting the truck. Luckily the people at Mario and Sams helped me with excellent service and I was quickly able to get the truck without any problems. I highly recommend not using the U-Haul app mobile pickup option to retrieve your truck, as it just does not work for most people.

Rating:

4.0

Time of processing

Rating:

4.0

Picking up your vehicle using the app does not work. It took me an extra 30 minutes with customer service, to figure out that I had to use my browser on my phone. If you have an app, make sure it actually works, otherwise it might confuse people that are less tech savy

Rating:

5.0

John was very friendly and professional.

Rating:

3.0

More instructions on how to use lockbox The website would not work properly every time I would put information in it would kick it back saying server wasn’t working or it was just slow all together wouldn’t take my information or location upon arrival or when I was returning the rental that’s why I stopped trying to do the return online the website is good as per booking vehicle but I think I will not in the future use the website to check in or return a rental as it took almost an hour to pick the truck up and I just gave up after 20 minutes when trying to return it

Rating:

5.0

The app did not work. It did until it asked for my photo and license pics. Then nothing would happen when i tried uploading them. Luckily there was a guy inside working and he let me in, and did it for me on his computer

Rating:

3.0

Drop off wasn't open but there was a clearly marked key drop. When they opened the next day they promptly finalized my rental receipt.

Rating:

5.0

Very good service, fast, friendly.

Rating:

5.0

Nothing! you should get the people at this location in Brantford to train staff of uhaul how to deal with people. Well Done!

Rating:

4.0

Could not find key drop box and location was closed. So we dropped keys in muffler/exhaust slot of garage attached to building.

Rating:

2.0

Charge only for the items supplied. Got charges for an appliance dolly that wasn't available at pick up and therefore not used at all.

Rating:

5.0

On three occasions I have rented from a location only have to drive to another location for pick up. Two of the three occasions were at my time and expense. I will access my next rental requirements and will likely not be U haul. Unfortunate as the Plains Road location staff are excellent.

Rating:

5.0

The only small issue I had was that it was a little difficult finding the key drop box as there is not one labelled U-Haul. The truck was clean and actually smelled nice which was a very pleasant surprise!! I am VERY happy with the overall process and with the truck and definitely I'll recommend and use Mario and Sam's Auto Service & Sales again!!! Thank you!!

Rating:

5.0

I found my experience with U Haul excellent very helpful and friendly. Thank you for everything

Rating:

4.0

Had a tire that was flat after loading a few things into the trailer

Rating:

3.0

A cleaner truck would be better . I swept out cab , cleaned windows and cargo spot . I feel the truck operation sould have been explained better . Example overdrive , gearing down , wide turns .

Rating:

3.0

we started to checkout just before 9:00am with the auto checkout and did not Finally checkout till just before 11:00am

Rating:

3.0

I had issues with the website timing out and errors but then finding out that that I had booked three different trucks. So i cancelled the the ones I didn’t need. I showed up to Tottle mini storage and the truck wasn’t available but the guys were trying to find me another one. They were on the Phone with an Uhaul representative and they suggested going to Ancaster which was definitely too far for me to pick up. Tottle then booked me the Van at Mario and Sams. The check in Process was long and kept asking me to enter the same information I had inputted several times but I finally got the band and hour and half later.

Rating:

5.0

Tony went above and beyond to assist us. Best customer service EVER. Thank You. Tony and Mario were very pleasant and friendly. Can’t say enough positive things about them.

Rating:

5.0

John was great!!! Thanks