Put in $77.00 dollars of gas and should have been $37.00. No one showed any interest in the over fill. Any questions we had were not answered said call U-Haul not happy
Debra O
Customer Reviews for Marlboros New & Used Items
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was very professional and nice, but the equipment was really bad and old needs to be improved.
Diego LExcellent customer service, Brandon was polite and courteous, thank again.
Peter AMarlboro helped me out so much after a very long trek to florida. Thanks so much
chris mMy reservation was moved due to lack of vehicle availability. I was told the location was a mile down the road when in fact, it ended up being 18 miles down the road from where I needed to be I include over 30 additional miles I had to pay for the location Was sketchy and the equipment was ragged. The driver seat was torn with stuffing coming out of it and stuck in one position and I couldn’t move it forward.. worst experience I have ever had with U-Haul
Lisa WAwesome communication and customer service.
Shaton RSmooth service....in and out
Victoria MPara mí estuvo todo excelente buena atención y estuvo estuvo todo correctamente
Maykel DThank you for making the process easy and for just being a nice person!
Shaton RPick up was very smooth and also to return the unit
Jomuel SBetter signage. I'm glad I had a number to call for help because GPS didn't put me in the exact right place.
Desiree pThe location was hidden behind a flea market. I never saw the person in charge. I had to hook up my own trailer. Enough said.
Charlotte DEverything went perfect! Marlboro was very helpful all the way through. Very down to earth and willing to go the extra mile to make sure I got what I needed at the exact time promised. Will absolutely be using Marlboro’s uhaul services in the near future. Thank you Marlboro!!!
Christopher BNeed more sign and direction
jerome pEasy to deal with , easy to communicate, very efficient with time. Would rent from again
Andrew PBrandon was professional and very helpful. He was responsive to all my calls, texts and questions. I would highly recommend this facility if you need to rent or purchase any equipment.
Michael FThe customer service I received was extremely on point. I would definitely recommend this place to anyone looking to rent a U-Haul and have a stress free process.
Kimberly MThey changed the schedules that I had programmed on the website twice. I had to do my move her way and not the planned one.
Maickel MSmooth easy fast
JEFFERSSON GAgent was very friendly and helpful.
Jaime MNothing , everything is perfect !!!
Yahaira PGood people always
Yahaira PBrandon was very helpful, & professional especially since we called him last minute. Was quick and easy to set up everything.
Terry Mvery friendly answers all your questions helps you with everything I recommend it 100% the best of the best
Jehessen SNot good assistance and closed when return for drop off
Dannerys HYour system sucks.
Keith PGreat customer service and communication on pick up and drop off. Really nice owner who made sure i had the right time and truck size. Would recommend!
Michael EMuy amable persona
Yahaira PNo improvement needed.. tier #1 service!!
Adian FThe Kissimmee location manager was very helpful over the phone gave clear directions.
Emillie NMalboro is great! I'll choose this location always!
Leonardo AGreat service
Aaron APut more signs to find the site.
Manuel JVery good customer service
joel pCome here this is fast , friendly and on point
Sheila CThanks uha
DANESHWAR VHi, a excellent product, service and attention, thanks a lot!
Andres MThe personal was helpful but location scared
reynaldo cWell The place could be a little Lonley, BUT the atention its 5 Starts, Malboro (the Ownwer) its a VERY FRIENDLY PERSON, Very open to help U.. My Brother in Law Recomend him to me and im Very Satisface, Now I Recomend him.
Yunelvis LExcellent
Ubaldo PNeed better U-Haul signage near road, site was hard to find.
Steven RGood guy
Yahaira PExcellent, professional knowledgeable service with personal touch
Ronnie HI had a great experience. The process was easy and smooth. In and out in no time.
Pierre AThis was one of the better experiences I have had with my uhaul rentals. Service was quick and easy and communication was outstanding.
MarcyAnn KExcellent drop-off area.
Raphael PMarlboro was great. Made the whole process easy. Will definitely rent from him again.
Williams IGreat customer service.
Curtis HAs always excellent service. Brandon made sure I didn’t have any questions and reminded me about the road side service if needed.
WILLIAM PTotalmente irresponsables, no tenian el camión que yo rente, me hicieron esperar hasta las 4:30pm cuando yo había rentado para las 2:30. Me hicieron cobros adicionales los cuales yo no había solicitado
German RMarlboro was very friendly and provided excellent customer service. iwould definitely rent from him again.
Barbara AIt was impeccable service, equipment. They are amazing!
Alex MThat man is very nice and excellent service.
Adelaida VThe gentleman that helped return the vehicle was very helpful. Not much he could do about the horrible 16 hour drive.
Richard DI had an outstanding experience, so much so that I will only be renting from this location in the future. The Gatorland spot was a nightmare of attitudes and non communication and failed reservations. To the point it cost me an entire weekend. I was mad! I’m so glad I switched locations! The guy at vine street was super helpful and communicative. Changed my experience from bad to awesome.
Christopher MMalboros return phone calls and answered all my question. Will return when I need to rent in the future.
German LPlace owner was very friendly and supportive dealing with requirements
Rafael GFast pickup. Good communication. Easy experience.
Anthony CThe night person was very helpful. I arrived after 6pm and the gates were locked for security. I called the location number and he was very helpful, told me where I could drop the trailer and disconnected it for me. I didn’t want to keep the trailer over night so I was very pleased to be able to drop it when I did. Employee was very helpful and personable.
Andrew AMy U-Haul had signs of rats in it. Also I pulled over for a sleep and it wasn't very comfortable.
Sherell R