Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needs better signage. Was confused on which build was the pick up store. Mike that ran the place was extremely friendly, just had issues using the uhaul software. Not a terrible experience, but will go to a more knowledgeable location next time.
The only thing was having to walk up the stairs outside because of the location of the boxes for key storage and the trucks are parked below.
I went on line and done all info needed to rent my trailer but after getting there to pick it up we had to do all the same info, the Uhaul system was slow and was not functioning correctly so it took for ever, almost a hour, so why go on line and put the info in ?? VERY UNHAPPY WITH THE PROCESS
They were very helpful.
