Customer Reviews for Marshall Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marshall Storage

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Randy H.
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Dirty Additional costs

Regina A.
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Customer did not leave a comment.

Jesse R.
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Originally, I was supposed to pick up a 5x8 trailer an hour away from my location. I had a reservation that I made on Friday, and my pick-up date was the following Sunday. Sunday comes, I called the place, asked if I could come grab it a few hours before the appointment time, the guy on the phone said he won't have that trailer in until Tuesday or Wednesday. I called U-Haul and told them what had happened, and they sent me to a location 1.5 hours away. I go pick up the trailer, no one is at the storage place, I hook up the trailer and drive away. 10 seconds later I get a call from a woman (who was very nice) and said I had to drive into town at their U-Haul dealership and sign papers and whatnot. This was not told to me by the U-Haul rep I talked to on the phone. I turned around and got all the paperwork done and I was off. I will not be using U-Haul again, their customer service was absolute garbage.

Joanne S.
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Great customer service!!

Don R.
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Have the vehicle available at the rental site not several miles away...

Lucinda M.
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Customer did not leave a comment.

Bob M.
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Had a little problem with the uhaul.com turn-in procedure, but I called to leave a message and Burt Marshall answered the phone, on a Sunday afternoon, and took care of it for me. Outstanding service!!! Definitely recommend and will be back.

Mauricio V.
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Very professional and thorough service. Gladly recommend to family and friends.

Herbert H.
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they run a very tight ship. I will deal with them again.

Pamela N.
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Customer did not leave a comment.

Robert S.
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It was fine but needed washer fluid. I put no, only because of the no washer fluid. Otherwise it was fine.

Mike S.
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Pam Shaal at this location does an excellent job and is extremely helpful.

Elliott M.
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Customer did not leave a comment.

Michele S.
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Mobile pickup was a nightmare. Had to keep inputting info many many times. Called the 800 number for assistance but couldn't get past the recording then couldn't disconnect the call. Had to shut off my phone to disconnect! After 45 minutes and re entering my info no less than 20 times, we were finally able to get the keys! Upon return the mobile app worked perfectly but charged me $79 for the $19 van plus all sorts of extras including gas at $22 for a quarter tank (70 miles from start to finish). Total $120 for a $20 rental. Never again 🤬 Michele S. Eaton NY

Kimberly C.
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24hour drop off is so helpful and convenient. Yard is large with plenty of room to easily drop of the trailer. Yard is conveniently located

Andrew M.
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Customer did not leave a comment.

Katrina C.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Rebekah M.
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Marshall's made it easy for me to pick up and return the van.

John T.
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Customer did not leave a comment.

Mellinda H.
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Customer did not leave a comment.

Andrew F.
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Customer did not leave a comment.

BARRY S.
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I was surprised by the additional $10 fee for insurance and, given that my private insurance would have covered it, believe it to be unwarranted.

Theresa L.
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Customer did not leave a comment.

Heather S.
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Customer did not leave a comment.

Jessica B.
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Picking up the Uhaul via mobile was horrible it took over an hour this service needs to be improved I would not recommend this to anyone if this stays the same

Mary Ellen D.
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lighting plugs were broken and unsafe, found this out the next morning after rental on Friday evening and had to drive with improper tail lighting!

WALID A.
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Customer did not leave a comment.

Linda B.
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Friendly staff. Very helpful

Delores C.
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They are very nice and friendly

Robert W.
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Rental experience was perfect; helpful, courteous, flawless.

Paul L.
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The lot was very small and incorporated with storage sheds. Very little room to maneuver a 26' truck. Plus no place to park without blocking something. Additionally the place I returned the truck seemed pretty far from my location.

James T.
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Customer did not leave a comment.

Greg S.
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the app for returning the equipment kept crashing. I was told by the app to take pictures of the trailer and drop off location. the pictures would not upload and kept making me start over. a process that should have taken 2 minutes took 15 min. because of the app.

Vicki A.
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Customer did not leave a comment.

Amanda S.
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Trailer was not cleaned out. When getting the trailer at home, I had to sweep it out before loading my belongings. The woman that help me get the trailer was very helpful and very kind. However, returning the trailer was a nightmare. I spoke to a woman named Pam who gave me a location to drop it off. When showing up, they said I was not allowed to drop it off there would need to drive two hours away to drop it off because Pam did not make the changes. When contacting the pickup location, the woman on the phone very rudely told me “there's nothing I can do for you. You would need to wait for Pam and they will charge you a $50 fee in order to leave it until you talk to her.“ Pam was very friendly herself. However did not make the changes needed. I had a really good experience picking up. However, the woman I spoke with they made it so I will never work with this location again. Nor will I recommend this location based on the service I received today. The drop off location gave me a number to contact. Once doing so, they were able to work with the location and let me drop it off. The location I dropped off the trailer to was very helpful.

Randy B.
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Very friendly and helpful

Elizabeth J.
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Customer did not leave a comment.

Sharon V.
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Customer did not leave a comment.

Francis D.
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The van had poor rear tires. The weather in this area of Upstate New York is very snowy and cold in the winter(Syracuse NY is the snowiest city in US averaging 124 inches a year) This van was equipped with very poor tires, and should have had snow tires at least on the rear wheels. I am 75 and have been driving since I was 16. I drove very carefully through the snowy roads, but felt very insecure with the slipping and sliding. UHaul needs to equip any vehicles that drive in an upstate NY winter with good snow tires!

Jennifer B.
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Backing the larger size uhaul out of the space allotted is difficult with the storage units directly behind them. It's doable, just more difficult than it should be.

James W.
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The agent, Pam, was great. Our move was accomplished as planned. The van ran fine except that its rear-wheel drive, without snow tires, struggled up some country roads and we could NOT get it out of our driveway to return the vehicle; much shoveling and rock salt finally did the trick. Not safe rental for winter conditions.

JIm M.
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Easy and quick

Corey W.
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Customer did not leave a comment.

Mary W.
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Customer did not leave a comment.

Lois W.
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Jean N.
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Michael C.
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Customer did not leave a comment.

Rebecca K.
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Uhaul in itself is outrageous in their mileage pricing, my only complaint.

steven S.
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Not Mark the miles wrong and charge an extra 30$, idk maybe have truck available at all locations

Kimberly C.
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The location service for online drop off is very helpful. There were 2 Marshall storage locations in Hamilton and we went to wrong one first. By using the location service on the online return we were quickly able to realize we were at wrong place and go to the other location

Mike S.
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Pam at Marshall Storage was extremely helpful and went above and beyond to make sure everything was in order.

Denise C.
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Customer did not leave a comment.

Reggie B.
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GREAT BUSINESS PEOPLE I RATE A 10

Elizabeth C.
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Customer did not leave a comment.

Ronald T.
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Pam is great to work with and she make sure u get what you want

Reggie B.
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Customer did not leave a comment.

Steven R.
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The rate I paid was obscene. Where I returned the trailer had it rented before I got there so it wasn't a place where there aren't many rentals. I will do everything I can to never rent from U-Haul again. Everyone was great and helpful where I rented it and dropped it off.

Brian G.
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Keepi doing what you're doing

Ken S.
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Customer did not leave a comment.

Kirsten T.
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Customer did not leave a comment.

Bruce R.
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Customer did not leave a comment.

Eric B.
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The lady was very helpful and pleasant. The auto trailer worked great and I would rent another one when needed.

Terrence H.
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The truck I rented got my mattress and box spring wet. It was the right side of the truck. There was about 6 inches of water in both items. I have pictures of the mattress and the water damaged done to the item. Please let me know how I can get reimbursed for damage to my items. Thank you so much

Mary D.
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Just confused about what contract I was supposed to drop off with my key?

Dennis H.
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Customer did not leave a comment.

Jodi M.
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Everything was smooth and easy! Thanks!

Gerald M.
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wasn't told the the reservation would be cancelled if I did not arrive within an hour of stated time. Not a big deal as I did get someone on the phone who helped but it would have been nice to know.

Shawnna P.
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24 hour drop off was easy via my mobile device

rachel H.
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Customer did not leave a comment.

Joseph I.
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Customer did not leave a comment.

ANNE K.
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Absolutely nothing!

Robert S.
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Customer did not leave a comment.

Mary B.
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From pick-up to drop-off the process was very easy. The vendor was knowledgeable and very friendly, helpful and courteous. I would definitely recommend u-haul.

Marchette P.
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After hooking up the trailer remember to tell the customer they need a jack if returning the trailer without a "worker" on the lot.

Shari K.
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Excellent custom service. answered all my question even after hours.

LISA W.
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Can't think of anything to improve . Great people (thanks Pam), great customer service. Flawless experience.

LISA W.
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Can't think of anything. Great people (thanks Pam), great customer service. Flawless experience.

Johanna K.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

JOSEPH T.
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Customer did not leave a comment.

Charles L.
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Customer did not leave a comment.

WAYNE R.
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Pam told me false information about my rental over the phone. Then I got a ride over an hour to the town she was located in to pick up my vehicle only to find out it's IN TOWN ONLY. nd they have nothing else available. The woman who did help me was wonderful. She took the time to call a couple different people and see what we could do. I finally had to agree to use the vehicle. And then drive it back to that town. I missed an extra day of work. And had to sleep at a friend's house due to lack of transportation. Then I had to payy feiwnsbto drive me over an hour home. I will never go there again. And if uhaul wants my business they need to compensate me for my trouble!!! I'm almost ready to hire a lawyer over the situation

Doug F.
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Nothing, everything was great and the lady I dealt with Pam M. Was amazing

Roberta C.
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Customer did not leave a comment.

Mike S.
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Customer did not leave a comment.

Craig W.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

angie S.
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The truck we got had just been turned in...gas was barely above 5/8ths full..When we turned it in, tank was at 3/4's exactly. Since there was was more gas in than when we picked it up, one would have thought U haul would not have charged for the excess 6 miles over and above the 177 allowed.

Gipson M.
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This specific location was good but I didn't like the fact that I had to drive an hour to this pickup location because the vehicle I had reserved close to my location was not there. But the lady at this location was very nice and helpful and she showed us how to use the truck and explained the rules. Just uhaul itself that sucks.

Ivette S.
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From the initial contact to drop off, I couldn't have asked for better customer service!! Thank you Joi!

Bill J.
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Customer did not leave a comment.

Giles J.
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Pamela was great and very helpful!

Douglas S.
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Customer did not leave a comment.

Craig T.
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Made Reservation over the phone, and picked up remotely when they were not open. Very convient to do it this way, but still ran into snags. Was on phone for over a half hour with customer service before I was able to retreive the key for my truck. Afer that, everything was smooth.

Donald V.
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Very convenient and easy drop off.

Rick H.
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Keep it the same.

John M.
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Customer did not leave a comment.

George R.
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Customer did not leave a comment.

Charlene B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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