Customer Reviews for Martensville Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Martensville Rentals

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Jon S. on

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I was told because of a booking error, that 1. i would be charged at $0.69 a km and 2. the mileage from martinsville to saskatoon would be waived as i booked in saskatoon for a saskatoon pick up. Neither occurred.

Dean H. on

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Truck was very dirty inside the cab.

Darin Y. on

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Christopher H. on

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Allowed me to do after hour drop off but there was no key drop box.

Peter B. on

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Ron W. on

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Monique S. on

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Would not recommend drop off here, because we would never recommend renting from U-haul to anyone.

Jack S. on

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noella C. on

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Very helpful and satisfactory, service went above and beyond my needs

Edmund S. on

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When their poorly maintained truck broke down, Uhaul left me stranded in nearly -50 weather on HWY 1 hr from Thunder Bay, Ontario for 9hrs while Uhaul hunted around for a cheaper towing company. Finally, after towing me with the wrecker, it took them 3 days to shop around, deliver and install new wheel bearing. I lost 3 days of wages being stuck. When complaining, I am being bounced around between the customer service agents. No one takes responsibility. Horrible experience!

gregory C. on

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lonnie S. on

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JACK C. on

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Jeffrey R. on

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HONOR THE CUSTOMER'S REQUESTED PICK-UP LOCATION!! Particularly when they book the truck nearly a week in advance. I really should bill U-Haul $60 for a cab bill!!! I chose the location I chose because I could walk there.

Shawn T. on

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This was the worst service I have ever had. I booked the trailer rental online. When I arrived at the location for pickup the store was closed. I called the business number no answer. I phoned the 1-800 number and was on hold for 20 minutes. The number was based out of the United States and I am in Canada. Someone screwed up and the business was supposed to be closed this day and no rentals. I waited at the location for over an hour. This was absolutely ridiculous. I would never rent a u-haul again. I would recommend to never use U-Haul. Plus the rates they have online when you book are a joke. The rental was supposed to cost around $40 for the day. They said I had to take it for two days. Which I didn't need. The rate was over $130.

john G. on

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Equipment - car dolly in poor condition with not all lights working. The staff at the location I picked up at were friendly but the web site to find a location is terrible.

roxanne M. on

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Overall good service. Was on my way quite quickly.

Kagan K. on

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Contract was not what I signed up for as compared to my original request. The movers arranged did NOT pack the U-Haul well and a lot of damage occurred to many items moved and damage to my property being moved from. Will never recommend U-Haul or any of their mover services

dean E. on

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Paid with credit card that covers all my rental insurance but the clerk charged me insurance anyway extra 90.00

Ricardo H. on

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Craig D. on

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ALAN H. on

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Alan W. on

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Michael P. on

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Ardath S. on

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Brittney F. on

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Doug W. on

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I was to pick up the trailer and an electrical adapter at a location 10 minutes from where I live. Even though I had prebooked the trailer I ended up traveling an extra 1 hour and 20 minutes to a location in a small town north. I still had to go to the original location to pickup the adapter where I was hassled about buying the adapter on line. The booking system is lacking, the staff addressing the issues were not particularly helpful nor sympathetic. Not a good experience.

Gloria H. on

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You need to make dam sure you have a proper place to drop equipment off at. As this was not the first location where I was to drop off the truck. Rosthern was the first and they are no longer accepting u haul there. Then Osler was the second place and they too where not accepting u haul there. Kevin the guy we talked with was very helpful both times we called and found us the third place to drop it off at. It was a 100 k and half a day out of my time making me late for work.

Steven W. on

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They said they have a drop box online. Called U Haul and told them they didn’t have a drop box. Had to come back to drop off the key when they were open. The guy said “the manager didn’t want to put a drop box” ... so change that option.

JEFF L. on

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Arrived back in Martinsville, gentleman behind the desk told me I was over on km’s and owed another $40 ! After discussion about my pointless trip to Osler he balanced it out so I didn’t have to pay. No 50 dollar credit, no apologies for wasting our time and gas on both vehicles. Truck shakes like it is entering earth’s atmosphere. Will not be a return customer.