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patsy B
Customer Reviews for Martin Kennel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas was below half and we were told we had to return it on half
LaQuinta MMust turn at the kennel sign and keep straight easier to find coming from Ne Starling Dr than Hwy 59 notate these instructions due this being a country setting.
camilla bFloor of trailer was dirty. Moving pads were dirty. Some were wet. One had a large piece of stool (not the wooden kind!) wrapped up in it. I reserved and paid for the trailer on-line but someone else picked up the trailer and was driving. When I viewed the receipt on-line after the trailer was returned I noticed only I was listed as an authorized driver. I did not receive a notification of the return or the final receipt via email after the return. I had to login to view it.
Jerome EThey ended up charging me a total of $190. I have no idea where the hidden fees came from but I am totally unsatisfied!
Dametrice MAwesome ,Friendly Very Fast In & Out No Problems Will Definitely Referral friends to this location
michael sI was overcharged on my uhaul, and I didn’t even drive 89 miles. Because I only had to move my stuff into storage that was in town I only used 27 miles. I payed for 35 miles. Which I didn’t use plus I refilled gas above what was given to me. I’m at a very vulnerable moment in life right now and I feel like I’ve been taken advantage of at my lowest. Will never again rent from uhaul again.
Kneilya PWas told could not drop off at location closest to address. Had to drive further than two others closer.
ANTOWAN SQuick and easy.
Donna HAfter turning off the main road where a UHaul sign was posted. Driving back about a quarter mile or so I came to a sign that read Martin Kennels but no UHaul sign. Knowing that the drop off sight was listed as Martin Kennels I drove down the very narrow driveway where I could see some UHaul equipment but from the road you can't see anything. Next time I will only drop off equipment located on a main road.
Gary VMake sure you get the truck needed and necessay items.
Shanawn HHave someone there who knows the U haul policies and can explain everything in detail. Every time I asked a question I was told "I don't know, I'm just covering for my dad." This was my first time using U haul, and because of this situation it will be my last!
Torrie Hlocation was further away . UHAUL service is horrible. will never recommend
Ange FOur experience with Mr. Martin was amazing! 10/10 experience!
Kelsie GDon't recommend if you're allergic to dogs
Jazmyn EVery friendly and easy to communicate with
Kelly SMartin Kennel was a get help. He assisted me with adding the information since there wasn't any signal in that area.
Zuar JEasy process!
Donna OCourteous, helpful personnel. Shared tips to save me time, money and potential problems. Facility had easy access and egress.
Jon PI had a great experience picking up the truck. The only issue I ended up having is that when I went to drop off the truck, it had Martin Kennel as the Drop-Off location, even though I'd told him I'd drop off the truck in Spring, TX He'd chosen "unknown" location in Spring as my drop-off point because he couldn't find the drop-off location in his system. Anyway, on the e-mail link U-Haul sent me, I was unable to change the drop-off location, there was no option for me to add the pictures of the truck and the mileage/fuel gauge, which made me pretty nervous since I was dropping it off on a Sunday with no employee at the drop-off place. I had to call U-Haul's 800 number and wait on hold for quite a while to be able to speak to someone, just to ensure I would not get penalized for dropping off the truck in Spring TX where I had planned to. all along. It was an inconvenience for sure, but the pick-up and truck itself were great.
Felicia SThis location was not convenient, it was 10 miles from where I told U-Haul I was. There was another location a half mile away but was told I had to drive 10 miles instead.
craig cGreat and fast service. Took minutes to book online. I would suggest to anyone who wants to rent!!! Thanks!
Serghei BIncredibly helpful and efficient. Not nearly as difficult as picking up the vehicle.
Jeffery LThe moving pads smelled like dog and had dog hair. This made all of our items smell like dogs. They needed to be washed.
Matt CMr. Martin was very nice, he got us in and out without much fanfare. Appreciate his courtesy!
Anne CDouble charged me - starting mileage 98752 - ending mileage 98793 - our $20 of gas in - $256 total charge for 41 miles - I will die before I rent UHAul again
Byron HI can’t think of anything that would improve the experience I had at this location. They were excellent.
Ted LAlthough a short drive out of town, the staff was very friendly and supportive.
LARRY JFriendly and easy drop off.
Joseph SA pleasure to do business with
Curtis JExcellent customer service!
Camilo RI have rented Uhaul equipment from the folks at Martin Kennel twice in the last few months, and find them to be easy to work with, professional, and genuinely nice people. Highly recommended.
Gary WSignage not good. Not easy to find.
Delbert BDidn't have cell service to check it back in. So maybe something to scan saying you have returned your equipment for after hours.
Tiffany Bvery friendly easy to find
Stephen LAdd a thermos of coffee!
gary dI initially chose this location in order to support rural business owners/operators, because my home in VA is also rural. I’m grateful I did, because the move took longer than expected and we were running behind. Although we arrived after 9:00 PM, the Gentleman came out and graciously helped us return the trailer. That’s two pluses, the support after hours and also being so kind to us weary movers. I’m deeply appreciative of his demeanor, and made a point to introduce my daughter so she could thank him as well. That’s good business.
jonathan cSomeone came out just as we arrived and greeted us. Very friendly and helpful. He made check in quick and easy. No waiting in line. He took care of checking the trailer in as "returned" quickly; and we received email confirmation within minutes. Pleasant return.
John TFriendly folks. No issues whatsoever.
Patrick BVery helpful, sweet and understanding!!! Absolutely hands down the BEST experience I've ever had
Bobie ULive down the street so it’s super close. If finances and space permitted, I would like to see them expand their line of packing supplies if possible.
Patrick KVery friendly staff and great customer service!
Roger SNothing!
Shane GPick-up and drop-off could not have been easier, and everyone was incredibly helpful at every step!
Priscilla CAdditional signage at the actual location
Dennis SKeep up the good work
Sharon HI was very concerned when I realized the trailers were not designed where you could lock the trailer to the vehicle. Had an overnight stay at a hotel and I was worried the trailer might not be there the next morning.
Donna CEasy Peasy! Wonderful people to work with.
Gary GGreat service. Very friendly
Megan SThe people there were very prompt, friendly, and helpful.
Leah GEasy check out and check in. Friendly folks. Less than a mile from my house. No downside whatsoever.
Michael SJust keep going down the road after the sign. Their place is in the back. Super close To my house and very helpful!
Patrick KThe Rental Pick Up is excellent. It's the U-haul main hub. I call to rent gave all info they asked. Got to rental pick up and it took a little over an hour. The hub evidentally has very outdated communication. The call was dropped and the hub asked for my same information 3 times. I was late for destination. I would definitely go back to Martin pick-up but I will check to see if the hub has updated their end. U-haul hub your making your pick-up and drop-off not to be desired and it is not their fault.
Wanda S