Customer Reviews for Martins Family Hardware
(U-Haul Neighborhood Dealer)

173 reviews

8687 Rte 104   Mount Pleasant Mills, PA 17853

(570) 539-8912

Office Hours

  • Mon-Sat: 7:30 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 539-8912

8687 Rte 104
Mount Pleasant Mills, PA 17853

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

We are glad to give a local business the business and we appreciated the great personalized service!

Cheryll S 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Very helpful and friendly experience..

JACK K 
Rating:
5.0

Customer did not leave a comment.

Gerald Q 
Rating:
5.0

Customer did not leave a comment.

Michaela B 
Rating:
5.0

Customer did not leave a comment.

Salvatore D 
Rating:
3.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Patrick R 
Rating:
5.0

This location was amazing. They were super friendly and very accommodating. I highly recommend this location if you need a rental. UHaul’s policies themselves are just absolutely terrible.

Aaron W 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
4.0

Customer did not leave a comment.

Steven K 
Rating:
4.0

Nothing

Ray B 
Rating:
5.0

Good people to deal with

Ken L 
Rating:
5.0

Great ,really nice people

KARLOS L 
Rating:
5.0

Customer did not leave a comment.

Mary F 
Rating:
5.0

She was great to rent from I was in and out quickly Very efficient

Mark F 
Rating:
5.0

Customer did not leave a comment.

Nicholas A 
Rating:
5.0

Customer did not leave a comment.

Amanda G 
Rating:
5.0

Customer did not leave a comment.

Laetitia K 
Rating:
5.0

Very nice people, best U-Haul experience to date.

Thomas G 
Rating:
5.0

Everything went very well here and staff was very friendly.

donna m 
Rating:
4.0

Customer did not leave a comment.

Earl p 
Rating:
5.0

Customer did not leave a comment.

Catherine D 
Rating:
3.0

Customer did not leave a comment.

Shawn M 
Rating:
5.0

Customer did not leave a comment.

Matt B 
Rating:
5.0

Customer did not leave a comment.

Roland S 
Rating:
4.0

Customer did not leave a comment.

larry k 
Rating:
5.0

Rental went very well, Thank you!

Jason P 
Rating:
4.0

There were a few problems with the online system.

Melodee M 
Rating:
4.0

Customer did not leave a comment.

dustin l 
Rating:
5.0

Customer did not leave a comment.

Jeffery S 
Rating:
5.0

Customer did not leave a comment.

Dylan B 
Rating:
5.0

HIghly recommend. Very efficient, had our reservation information from internet. Set up tow vehicle very quickly and answered all our questions. A+++

Anthony A 
Rating:
4.0

Faulty equipment.

Amber B 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C 
Rating:
3.0

Wearing issues lights didn't work the safety chains are not in the right spot prevented the actual unit from steering my car came off the trailer strap popped off the one back tire then I had to leave my car and a whole another town cuz of the fact I had no way to get it home didn't feel safe trusting another another piece of equipment at that time still trying to find a way to get my car home

ADAM C 
Rating:
1.0

I placed my reservation for 9:30 A.M. at Shamokin Dam U-Haul on Saturday the 28th at about 4 P.M. on Thursday the 26th. All was good, but suddenly on that Friday my reservation gets changed to 2 P.M. at Mount Pleasant Mills. On top of that, my reservation was for 2 P.M. couldn't be picked up until 3 P.M. I would not recommend any U-Haul locations for anyone. The people in stores were fine but the U-Haul corporate was way below subpar.

Bryce M 
Rating:
4.0

Customer did not leave a comment.

Jeff E 
Rating:
5.0

Customer did not leave a comment.

Tracey A 
Rating:
5.0

Kris the lady that checked me in and out was super friendly!

Darrell C 
Rating:
4.0

Customer did not leave a comment.

Melodee M 
Rating:
4.0

Place was closed. No help to unhook trailer. Had to come back twice. Very little signage.

RICHARD M 
Rating:
5.0

The prior customer brought the unit back between 5 to 17 hours late with lots of hair throughout. The cleanup was great since the pickup was 17 hours after the scheduled time and we were in an extreme hurry to meet our schedule.

Stanley H 
Rating:
5.0

Great customer service.

DAVID J 
Rating:
1.0

I made reservations two months ahead of our move. The night before our move, uhaul changed my pick up location, from the uhaul store 0.3 miles from my old house to about 30 minutes one way ( about an hour out of my way ) At the Shamokin Dam location, the man working there insisted that even though I’d made early reservations, they don’t have a truck and I was welcome to cancel. Being a day before the move I didn’t have much of a choice. Also, I was told I was going to have a discount for my trouble. I paid full price. “ this happens all the time” - Shamokin dam uhaul clerk.

Tara B 
Rating:
3.0

Customer did not leave a comment.

SANDRA M 
Rating:
3.0

Good

Michael Y 
Rating:
4.0

Customer did not leave a comment.

JOHN F 
Rating:
3.0

Have the clerk wear a mask! She was efficient, helpful, quick, and friendly, but we are in the midst of a pandemic and masks should be worn in the store. My reservation was supposed to be for the largest utility trailer, but it was switched to a smaller one without my consent. That very nearly mixed our whole move. Please note, this was company policy, not the clerk’s fault.

Ann F 
Rating:
4.0

We dropped the truck off after closing, so no interaction happened. But I've been in this store before. Very good personnel. Clean store.

Lona C 
Rating:
5.0

Customer did not leave a comment.

Sharon M 
Rating:
5.0

Customer did not leave a comment.

Dennis F 
Rating:
5.0

Customer did not leave a comment.

Keith K 
Rating:
3.0

Customer did not leave a comment.

james l 
Rating:
5.0

Great service and support at a busy location.

Christine H 
Rating:
5.0

Customer did not leave a comment.

Colleen E 
Rating:
4.0

Don’t be so exspencive I paid for 2 hours and had to pay $60 for a damn car dollie

colton i 
Rating:
4.0

Our pick up location was changed the day before our move. This was not optimal, but this location helped us get everything done in the best possible way. Thank you!!

Mary W 
Rating:
5.0

Customer did not leave a comment.

Claude S 
Rating:
3.0

None

Larry W 
Rating:
5.0

Customer did not leave a comment.

eric l 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

charles s 
Rating:
5.0

A very kind and accommodating location. I have rented from Martins many times and they make it smooth and easy. Great spot for your UHAUL needs.

Larry T 
Rating:
3.0

Customer did not leave a comment.

Jerome L 
Rating:
5.0

Customer did not leave a comment.

BONNIE B 
Rating:
3.0

Customer did not leave a comment.

Morgan H 
Rating:
5.0

Customer did not leave a comment.

Cory W 
Rating:
5.0

Very nice and professional service.

Larry T 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
4.0

Customer did not leave a comment.

Tina L 
Rating:
3.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

We made a mobile reservation and were expecting a quick pickup with our cell phone (it was also noted with our reservation confirmation to “make sure you bring your mobile device” however, we had to wait for a TERRIBLE internet connection for over 45 minutes to reservation confirmation and a receipt to sign and were never asked about a “mobile” checkout”. Also we only needed the truck for about 24 hours and returned our truck two days early but still had to pay a three day rate. Would like more of a variety of rental rate options!!!

Michael C 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
4.0

Customer did not leave a comment.

Kraig M 
Rating:
5.0

Truck was a pos

Eric L 
Rating:
5.0

Customer did not leave a comment.

Dick C 
Rating:
5.0

night time drop off worked well

donald s 
Rating:
5.0

Customer did not leave a comment.

Connie B 
Rating:
5.0

Customer did not leave a comment.

Lori S 
Rating:
4.0

Customer did not leave a comment.

bobby c 
Rating:
4.0

Give this location a motorcycle trailer. They get a lot of requests for them.

Veryl D 
Rating:
5.0

Customer did not leave a comment.

Philip C 
Rating:
5.0

Customer did not leave a comment.

Cathy J 
Rating:
5.0

Customer did not leave a comment.

Nathan S 
Rating:
4.0

Customer did not leave a comment.

John A 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

JOHN A 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

GREG S 
Rating:
5.0

Great service and they really walked me through the whole process so I knew what I was doing and made me feel comfortable with the U-Haul unit that I rented for the move.

Keith K 
Rating:
5.0

Customer did not leave a comment.

john s 
Rating:
5.0

Customer did not leave a comment.

Kristie W 
Rating:
5.0

Very friendly and professional.

terri m 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Help adjust outside rear view mirrors.

Paul P 
Rating:
5.0

Customer did not leave a comment.

lenerd k 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

Customer did not leave a comment.

PRESTON B 
Rating:
5.0

Customer did not leave a comment.

paul f 
No reviews have been submitted for this location.

Additional Services at this Location

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