Unorganized, took over an hour to get the trailer.Carl M.
Customer Reviews for MAS Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online scheduling was confusing but I am sixty one and technology does give me trouble. The gentlemen at Lebanon station was very courteous and professional. His staff was polite and considerate. I will be back next time I need to haul anything.michelle H.
Made the move so much easier thank youTERRY M.
Got me set up quickly and on my way painless.Scott S.
They are very helpful and friendly made the experience quick and easy.Rebecca A.
Customer did not leave a comment.Kelly S.
Customer did not leave a comment.mike A.
Customer did not leave a comment.Thomas V.
Customer did not leave a comment.MAY S.
The truck was scheduled for pick up at 9am. waited over an hr and there was no one there. At 12:30 pm we got a call saying the truck was available. We were in the middle of trying to find an alternative truck. They informed us that they overslept and didn't make it to work. VERY UNHAPPYLevi C.
Customer did not leave a comment.angelique G.
Customer did not leave a comment.connie D.
Customer did not leave a comment.TERESA R.
Great customer service, polite and professional staff. Thank you for making my move easier!!!!Tyshena W.
They were very helpful when we had issues with the truck we rented and helped resolve the issue. Great customer service!JIMMY S.
Customer did not leave a comment.Gary G.
The man was kind and friendly.Glenda P.
Customer did not leave a comment.ANDREW C.
Customer did not leave a comment.Hunter C.
Customer did not leave a comment.KEVIN N.
Customer did not leave a comment.Dave T.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.GUY M.
They gave us the wrong lockbox to get the key so we had to call and get the combination for a new lock which ended up being the wrong key entirely so I had to go to a different lockbox to get the right key, gas was just over 1/8th of a tank so I had to put gas in it before going anywhere just so I knew I'd make it then when it was all said and done they wanted to try and charge me an extra $140 for the gas being under 1/4 tank even though it was low when I picked it up. All in all seemed extremely unorganized and they wanted to charge me for their own incompetence I won't be using uhaul again that's forsure.Ryan C.
Customer did not leave a comment.MIKE C.
The receiving location was great. The gentleman advised that they marked my paper as full and said I need to let them know that I only had 3/4 full.Michael Y.
Little tight of space.Katthy P.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.SIERRA ROSE S.
The crew at MAS Auto provide excellent service , would recommend them to everyone.CLARENCE WADE A.
Customer did not leave a comment.JASON DOUGLAS E.
Rude customer service representativeDavin N.
Customer did not leave a comment.Stephen C.
Outstanding customer service! Thank you for all of your help!Mark E.
Customer did not leave a comment.LISA B.
Customer did not leave a comment.Pamela M.
Customer did not leave a comment.JOSHUA CLAYTON M.
Had some trouble but manager was fast to fix it ...curtis M.
They are always personable and expediant!!!SUE P.
Customer did not leave a comment.William W.
There needs to be reserved space for customers to park their cars while renting trucks.david S.
Customer did not leave a comment.heidi F.
Customer did not leave a comment.Jeff O.
Customer did not leave a comment.JENNIFER LOUISE P.
Best experience at any rental place I've been too! Would definitely recommend to everyone and would do my future business there also.Jesse W.
Customer did not leave a comment.Billie B.
I needed a cargo trailer and they didn't have the size I needed so they found one close by. Mad it very easy.BERNICE ELIZABET L.
Customer did not leave a comment.Carl P.
I recieved it with an 1/8 tank of fuel, and nothing was said so I returned it with about the same amt. Waiting to see final cc billROY ERNEST S.
Customer did not leave a comment.Spencyr F.
THE BESTVERN K.
Nothing against this location at all. YOUR WEBSITE is horrible. I couldn't rent this through the website because I had an older vehicle. Which is ridiculous. You should change that because I almost went with another place entirely.CHAD NICHOLAS P.
Had to wait at counter even when I checked in online. Trailer was very old and beat up. So happy that it did not rain on the 220 mile drive. Employees were very kind and helpful.Debra A.
Customer did not leave a comment.TERESA H.
Customer did not leave a comment.PETER Y.
Never order on line. They will tell you that you are getting the truck that you have paid for then 2 days before pickup they will call and say that it's not available, you will need to take a smaller truck. Which mint for us we had to leave some items behind. We moved over 120 miles away, thankfully we had friends we could leave them with for later pickup.Ginda B.
Customer did not leave a comment.Susan N.
Didn't have the trailer i wanted and uhaul said this location had when I rented it online...James B.
Customer did not leave a comment.Raymond V.
Thought the vendor said seventy four dollars. When I got home, discovered it was one hundred seventy four dollars. Mirrors on truck were not adjustable. Difficult trip having to move around to see if traffic coming in lane I wanted to use to pass. One dollar and 51+ per mile. Truck had a significant pull to the right. Will look for alterative vendor in the future.MICHAEL FREDERIC N.
Customer did not leave a comment.Ian M.
When accepting reservations UHaul should inform people if exact drop off times and what would happen if you are late. Clear informationRANDALL DEAN G.
Please give more clarity to the advertised "$19.95/day & 79 cents/mile" for the smaller rentals. I enjoyed being able to reserve my rental through the U-Haul app on my phone, but I never realized until we completed the payment on return (24 hours later) that I was actually paying $79.00, with 100 free miles. It was very reasonable, but just not what I was expecting when I set up the rental. The staff at Mas Auto in Lebanon was very helpful and professional. I highly recommend them.Laurie D.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.DONALD E.
Nothing they were very kind and help and professionalLori G.
Customer did not leave a comment.Janell H.
Customer did not leave a comment.SUZANNE C.
It is handy and the people are helpful.Kathleen S.
The people running the location were friendly people. However, there is no room to get in and get out. Its extremely cramped. I was moved over to this location and deeply upset and wanted to file a complaint, I still might. It was EXTREMELY inconvenient and frustrating trying to get my uhaul. We needed a hitch and they had to give up an employees hitch to us because they don't have them stocked. I am frustrated in the UHAUL company and not the auto repair shop. It should be the company's job to have a uhal delivered to the location selected when renting a uhaul, not the customers job. If it is that way, then there should be a discount or inconvenience fee. Unfortunately Uhaul is the only company that has travel trailers for rent.Kimberly S.
Be organized. Don't waste customers, valuable rental time with avoidable or fixable mistakes.Julie G.
The person swiping my credit card could not make it work and kept licking his fingers and rubbing them on the back of my card. Basically licking my bank card several times. I was so shocked. I didn't know what to sayryan F.
Customer did not leave a comment.Steve P.
Thank you for meeting our u-Haul needs with such short notice. :)Allen A.
Best uhaul dealer I have ever usedIrwin R.
Customer did not leave a comment.RANDY B.
The employees were not wearing masks, were very brisk, and did not give careful instructions.Rachel R.
None do the employees had on face masks. When I asked the person at the desk of they had a mask to put on they refused and we're extremely rude to me.Sarah W.
Customer did not leave a comment.betty S.
The absolute best experience with this company. So helpful and accommodating!WAYNE S.
Customer did not leave a comment.Gerald C.
Excellent service providedMark R.
Customer did not leave a comment.William H.
THE BESTBILL M.
Customer did not leave a comment.Wesley M.
The M.A.S. associate was courteous and efficient. I was impressed w/how smooth it went. Would definitely rent from U-Haul/M.A.S. again. All went smoothly..... Thank you M.A.S.Ric P.
These guys went above and beyond to help me get this straightened out. They even helped me get the last of the stuff to storage. I paid cash and was told my bill was settled. It was the original office I rented it from that put the extra charges through. I highly recommend this location. These guys are amazing!!Jennifer B.
Customer did not leave a comment.Robert W.
Highly recommend. Really nice people that work there and fast and easy check out.WILLIAM B.
Customer did not leave a comment.chris B.
Customer did not leave a comment.steve C.
Very friendly. Quick out and drop offLyndon J.
These guys are awesome- in and out, fast I love it!Dave T.
They were so incredibly helpful and friendly, they made a stressful experience (like moving) easy!Michael B.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.LISA ANN W.