Customer Reviews for MAS Auto Repair LLC
(U-Haul Neighborhood Dealer)

326 reviews

2727 S Main Rd Ste E   Lebanon, OR 97355

(541) 258-1515

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 258-1515

2727 S Main Rd Ste E
Lebanon, OR 97355

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing against this location at all. YOUR WEBSITE is horrible. I couldn't rent this through the website because I had an older vehicle. Which is ridiculous. You should change that because I almost went with another place entirely.

CHAD NICHOLAS P. 
Rating:
3.0

Had to wait at counter even when I checked in online. Trailer was very old and beat up. So happy that it did not rain on the 220 mile drive. Employees were very kind and helpful.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

PETER Y. 
Rating:
2.0

Never order on line. They will tell you that you are getting the truck that you have paid for then 2 days before pickup they will call and say that it's not available, you will need to take a smaller truck. Which mint for us we had to leave some items behind. We moved over 120 miles away, thankfully we had friends we could leave them with for later pickup.

Ginda B. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
2.0

Didn't have the trailer i wanted and uhaul said this location had when I rented it online...

James B. 
Rating:
4.0

Customer did not leave a comment.

Raymond V. 
Rating:
2.0

Thought the vendor said seventy four dollars. When I got home, discovered it was one hundred seventy four dollars. Mirrors on truck were not adjustable. Difficult trip having to move around to see if traffic coming in lane I wanted to use to pass. One dollar and 51+ per mile. Truck had a significant pull to the right. Will look for alterative vendor in the future.

MICHAEL FREDERIC N. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
3.0

When accepting reservations UHaul should inform people if exact drop off times and what would happen if you are late. Clear information

RANDALL DEAN G. 
Rating:
4.0

Please give more clarity to the advertised "$19.95/day & 79 cents/mile" for the smaller rentals. I enjoyed being able to reserve my rental through the U-Haul app on my phone, but I never realized until we completed the payment on return (24 hours later) that I was actually paying $79.00, with 100 free miles. It was very reasonable, but just not what I was expecting when I set up the rental. The staff at Mas Auto in Lebanon was very helpful and professional. I highly recommend them.

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Nothing they were very kind and help and professional

Lori G. 
Rating:
5.0

Customer did not leave a comment.

Janell H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE C. 
Rating:
3.0

It is handy and the people are helpful.

Kathleen S. 
Rating:
1.0

The people running the location were friendly people. However, there is no room to get in and get out. Its extremely cramped. I was moved over to this location and deeply upset and wanted to file a complaint, I still might. It was EXTREMELY inconvenient and frustrating trying to get my uhaul. We needed a hitch and they had to give up an employees hitch to us because they don't have them stocked. I am frustrated in the UHAUL company and not the auto repair shop. It should be the company's job to have a uhal delivered to the location selected when renting a uhaul, not the customers job. If it is that way, then there should be a discount or inconvenience fee. Unfortunately Uhaul is the only company that has travel trailers for rent.

Kimberly S. 
Rating:
3.0

Be organized. Don't waste customers, valuable rental time with avoidable or fixable mistakes.

Julie G. 
Rating:
2.0

The person swiping my credit card could not make it work and kept licking his fingers and rubbing them on the back of my card. Basically licking my bank card several times. I was so shocked. I didn't know what to say

ryan F. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Thank you for meeting our u-Haul needs with such short notice. :)

Allen A. 
Rating:
5.0

Best uhaul dealer I have ever used

Irwin R. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
2.0

The employees were not wearing masks, were very brisk, and did not give careful instructions.

Rachel R. 
Rating:
1.0

None do the employees had on face masks. When I asked the person at the desk of they had a mask to put on they refused and we're extremely rude to me.

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

betty S. 
Rating:
5.0

The absolute best experience with this company. So helpful and accommodating!

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

GREAT

TROY A. 
Rating:
4.0

Excellent service provided

Mark R. 
Rating:
1.0

Customer did not leave a comment.

William H. 
Rating:
5.0

THE BEST

BILL M. 
Rating:
5.0

SUPER

BILL M. 
Rating:
5.0

SUPER

BILL M. 
Rating:
4.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

The M.A.S. associate was courteous and efficient. I was impressed w/how smooth it went. Would definitely rent from U-Haul/M.A.S. again. All went smoothly..... Thank you M.A.S.

Ric P. 
Rating:
5.0

These guys went above and beyond to help me get this straightened out. They even helped me get the last of the stuff to storage. I paid cash and was told my bill was settled. It was the original office I rented it from that put the extra charges through. I highly recommend this location. These guys are amazing!!

Jennifer B. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Highly recommend. Really nice people that work there and fast and easy check out.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

chris B. 
Rating:
4.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Very friendly. Quick out and drop off

Lyndon J. 
Rating:
5.0

These guys are awesome- in and out, fast I love it!

Dave T. 
Rating:
5.0

They were so incredibly helpful and friendly, they made a stressful experience (like moving) easy!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

LISA ANN W. 
Rating:
5.0

Nothing

Jessica T. 
Rating:
3.0

Customer did not leave a comment.

Poniana V. 
Rating:
5.0

Great customer service by these folks, no need to improve.

jennifer P. 
Rating:
5.0

Customer did not leave a comment.

DINA RENAE S. 
Rating:
5.0

Excellent customer service.

Kevin S. 
Rating:
5.0

Excellent service. I highly recommend.

Kevin S. 
Rating:
1.0

Make sure the right codes are programmed to the right locks.

Mckensi F. 
Rating:
4.0

Basically good. Personnel were helpful and courteous, but parking was very confusing. Instead of dozens of signs telling the U-Haul customers where they cannot park, why not have some signs indicating where they CAN park?

Paul S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Sales person was very professional

Daniel G. 
Rating:
3.0

Very efficient and good service

JOHN F. 
Rating:
5.0

These guys are great, I rent a utility trailer there and it's in and out - no muss no fuss!

Dave T. 
Rating:
4.0

Customer did not leave a comment.

Janis D. 
Rating:
5.0

Only complaint is the side view mirrors are very difficult to adjust.

Mark W. 
Rating:
4.0

Everything was fine, all worked out well!

Stanley F. 
Rating:
4.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Clean the equipment

dean H. 
Rating:
1.0

i want my 30+dollars back in my account

STANLEY C. 
Rating:
5.0

So helpful after a very stressful day. Mike had wonderful customer service and I greatly appreciated all of his help and great attitude.

Hannah G. 
Rating:
3.0

Not happy with the fact that I had to travel 13mi to pickup and then 13mi to drop off. Paid an extra $26 just to use for 1 day and regular travel was only 5-10mi...

james J. 
Rating:
2.0

Customer did not leave a comment.

DONNA H. 
Rating:
1.0

I was moving out of Corvallis, so I had reserved in advance and expected to pick up from the UHaul Center in Corvallis. I tried to check in on-line the day before the pick up date, with no suc. So I arrive at the Corvallis Center, only to be told that I had to drive to the UHaul in Lebanon, some 15 miles away. Not good. So I drive to what I expect to be a UHaul Center, only to find it is an auto repair shop. Most of the parking in identified as "not for UHaul", so I go toward the back of lot to find a spot. The most appalling thing though is that there are absolutely no COVID-19 protocols in place, no one wearing masks, no distancing/no room for adequate distancing. I couldn't get in and out of there fast enough. I WILL THINK TWICE BEFORE USING UHAUL AGAIN.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Dave T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
1.0

They freaking charged me an extra 80 dollars after you quoted me one price for 7 days ,,not exceptable,,,never again

chris G. 
Rating:
5.0

These guys were awesome to work with. When I called to reserve they recommended I check with my insurance company, because a lot of them will not cover a trailer rental. I am glad they did, because my insurance company did not and it was only $30 to get insurance through U-Haul. We didn't need it, but felt better having the added piece of mind. They were very friendly and prompt getting all our paperwork done and even hooked everything up for us.

CHRISTINE DIANE H. 
Rating:
5.0

Very professional and courteous.. Will rent from M.A.S Auto every time. Thanks.....E.H.

eric H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

lisa C. 
Rating:
4.0

Customer did not leave a comment.

JOAHUA M. 
Rating:
5.0

GREAT

VERN K. 
Rating:
5.0

Uhaul needs to get there shit together and know what they have inventory and have what costumers need and ask for, M.A.S. was great to work with just not Uhaul,I would not recommend Uhaul to anyone.

Justin C. 
Rating:
5.0

Very helpful and friendly customer service!

MICHAEL B. 
Rating:
5.0

THE BEST

EDDWARD J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
2.0

Take responsibility when you make a mistake instead of blaming the customer who has no control over the situation.

Deanna M. 
Rating:
5.0

THE BEST

MICHALE B. 
Rating:
5.0

I love the fact that I can get the seat back I have a bad back.I did appreciate the service

bill K. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Gabriela B. 
Rating:
5.0

Customer did not leave a comment.

Madalyn H. 
Rating:
5.0

Best place to deal with. Very friendly. Easiest uhaul transaction ever. Owner even lent me his trailer plug adapter. I would rent from this uhaul again without hesitation. Highly recommended!!!

David M. 
Rating:
4.0

Customer did not leave a comment.

ROXANNE H. 
Rating:
5.0

EXCELLENT SERVICE THANK YOU

VERN K. 
Rating:
5.0

Reservation was made several weeks in advance to pick up in Corvallis Oregon. Got a call the Wed prior to pick up telling me they would not have a trailer for us but they would reserve one for us in Lebanon. We of course needed the trailer so we accepted this but we did have to drive 1/2 hr each way out of our way. Using our time and gas to have to drive to pick this trailer up was a bit of an inconvenience. Especially since we did reserve weeks before our needed time.

Ron L. 
Rating:
5.0

This is now my go to place for all my U-Haul rentals. Great business top-notch customer service

michael S. 
Rating:
5.0

The people working here were awesome. Very pleasant, friendly. Will rent from there for the next few rentals, still moving things.

William W. 
Rating:
2.0

Make sure you walk your equipment. There was a crack in my windshield that was not mentioned a bend in the fender well that wasn't mentioned and scratches in the paint. I had the rental insurance so ultimately none of that is my responsibility however if i didn't all of those things could have come back on me which is unacceptable because they didn't do a walk through.

Patrick W. 
Rating:
3.0

Customer did not leave a comment.

Joshua B. 
No reviews have been submitted for this location.

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