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Nicholas G
Customer Reviews for Massey's Furniture Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
SHERRIEANN DThey were helpful at drop off. They did reach out to me to tell me the extra charge but when I disputed them she said she would ask the manger and get back to me…..but never did.
Denice LQuick easy worth the time gas milage was good
Robert PThe right back tire was completely bald, leading us to being stuck in grass for a time while attempting to load. The cabin and driver's area were very dirty, not swept out from the last user, and garbage was left in the drivers' area. The driver's seat adjustment was stuck and took two men to adjust it for us. This vehicle should be much better maintained. I have never been in a Uhaul truck that was in this condition.
Stephanie SI reserved the truck Friday 8/11 on-line for 11am Saturday 8/12 @ Massey Furniture Barn. When I arrived 8/12, the lady didn't have a reservation for me. Fortunately a 10' truck was available and she was very helpful to get the rental entered. The program would not allow me to take a photo of my license so she used her own phone to do so. The truck was very well used and from another state. Left wiper blade was halp peeled from the arm. Unfortunately I ran into very heavy rains as we were under a tornado watch. Poor wiper performance definitely made driving stressful. My previous rental was in much better condition with fewer miles but some outstanding prior damage. I was not able to get the app/on-line return to work. My granddaughter came and she struggled to get thru the return process also. I am not impressed with the malfunctions of the app
Peggy SWe had a reservation at another location and the man was rude said he had no internet go somewhere else we went to the arsenal location and the were phenomenal and has us in a truck in no time
Patricia mMaking sure the equipment is not going to be dangerous and properly serviced and not hundreds of dollars payments
Cody SIt was a lot of people but no one was taking care of the truck
NOE VJust a concern - the truck was returned prior to the 4-hour limit, yet I received a phone message the next day stating that the equipment was late, had to be returned and that there could be a late fee. When I called to discuss the issue, I was told they didn’t know why I got that message; everything was fine and the truck had been properly returned in a timely manner. Maybe UHaul can double check before leaving a negative phone message?
Sarah NAmazing customer service! The original truck were reserved had not been returned on time and everyone behind the counter worked diligently to find a solution, would definitely rent from here again!
Ashley MBest U-haul store we ever visit. We'll use their service again next time. Highly recommend!
ZACKARYEUGENE SVery nice place. You can rent and purchase furniture there as well. Michelle and her associates were friendly and knowledgeable.
Robin HThe passenger mirror was not stable. The mirror would shift while driving, making lane changes and backing dangerous.
Valerie TAbsolutely horrible customer service. Don't recommend. Oh and let's not forget the dumb C*NT who messed up and argued with me. Never in my life will I do this again.
Kiley BIt was simple and easy. Thank you!
Courtney AThe lady at the desk was super nice and pick up was smooth
Lydi DThis is the second time I have rented here. Both times were good experiences.
Robert GPlease stop letting people smoke in cab. Very stinky and ashes left in cup holder. Yuck. But the location was polite and helped us out some
Maklia TI might have went a few miles but was charged 82$. Was charged gas I didn't use. The person before me must not have filled it cause I barely used any gas. Just ridiculous.
MELISSAM GOther than a beer can my daughter found in truck that I over looked when inspecting truck at pick up and a dirty face mask I missed when I was inspecting truck when I picked it up. It was good n clean It drove like a charm and handled very well on our winter roads.
BONNIEJEAN MThe staff at Massey's were wonderful. Helpful and very friendly.
Gary MI was charged for an extra day although I dropped the truck off by at 3:30 on the same day!! It was New Year's Day! Wouldn't you think someone working on New Year's Day would know it was the 1st and not the 2nd???
SIMON JThe u haul was filled with mud in the cab and in the cargo area. I was charged the 28 dollar insurance after I told them I don’t need it.
TIBOR BHard to improve on great service.
Robert Gwe dropped off after hours. We were not able to check out on uhaul.com because our contract no. kept coming up invalid. We phoned the next day to make sure everything was ok and the service rep said they were checking everything in and would sent an email conformation. We did receive the email promptly and were very satisfied.
BETSY IJust left uhaul in the parking lot and keys in the store no one inspected uhaul
Terry DBad Customer Service...
RICHARD MFriendly staff. Equipment easily accessible
TRUDY JI hail we rented was not clean or running right and was charged for day after we took it for hour it’s not fair truck was not running right and shouldn’t have been charged
SHAWNM CThis location failed to check in the truck properly. The cab smelled like a dirty ashtray and it had dried mud on the floor. Also, when I opened the back door it was filthy and smelled of moth balls. This location could have done a better job ensuring the truck was cleaned before being rented again.
SARAJO PEveryone was so awesome and helpful! Thank you...
GRAZYNA BNo one to help us hook up trailer. It was too heavy to lift. Tongue was on ground. Rear of trailer was pushed into a hill making the front of trailer impossible to lift. Had to get help from a salesman in the adjoining furniture store, he was kind enough to temp hook up trailer to pull it out of hill enough to raise tongue with his car Jack. Because of this hour and half delay with hooking up we returned trailer an hour after it was due back and charged a whole other day of use. I voiced my complaints at the return location explaining what had happened and was told no problem, however checked my credit card and I was certainly charged an extra 29.60 for an extra day.
MARYJO BI really don't is anything, I found the process very simple.
Edith FFlexible and good customer service
Carl Hcab of truck was messy the back was okay
Mark Weverything very good maybe a better drop off box. ok; just seemed not as secure as I would like
Gary MYour system of accepting or disputing the rented equipment condition sucks! The pictures were out of date as the equipment WAS DAMAGED at pickup time but the pictures on file did not show this. I opted for the $70 coverage to keep from having to owe TONS of money at return time. The warning messages were a total scare tactic and really irritated me. The trailers rates are too high already to have to buy OVER PRICED insurance. This rental experience was a total turn off and even though I am a repeat customer, I will go out of my way to not use U-Haul again. U-Haul now equals greedy large company using scare tactics to grab any money they can out of customers' pockets.
Jeffrey BThe truck I rented was not available so I ended up with something bigger and felt uncomfortable driving didn’t receive any discount for my inconvenience
Ken NThis review is about the condition of the truck that we rented. After driving it on a 55 miles/ hour road , the truck started pulling to the right , stirring wheel is not aligned. It gotten worst when we took the Thruway. My husband who driven a truck before ,managed to make it work to just to avoid delays ( if we go back and switch to another one,)to where we are going. We are just worried if an inexperienced driver happened to drive this particular truck it might not end well.
STEPHEN JI received no assistance with the hook up and a when asked about the electrical whip- I was told I must go buy one. I went to the U-Haul location at 19153 St-11 Watertown and Matt Filkins was extremely helpful and provided an electrical whip.
STACY BI would be remiss if I did not mention that I had to go to a Washington St. U-Haul address for a harness issue. Your representative Matt, went beyond normal customer care and typical knowledge. His ability allowed me to meet a previous commitment and begin a return trip 2 hours away. Employees like Matt make it easy to remain a U-Haul customer.
LYNN H