Customer Reviews for Master Appliance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Master Appliance

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Cary L. on

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Wade T. on

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Marsha B. on

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Ashley J. on

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David H. on

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I got a text and link to do an online tow dolly condition inspection. Not having a smart phone I could not do this. So, when a reservation is made UHaul should query a customer to find out if he/she can do an online check-in / check-out.

Tina B. on

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Phillip P. on

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Mark T. on

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As for as the locations they was outstanding.

Mallory M. on

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Mahmud M. on

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Do not contact chat service to discuss your problems: Thank you for contacting U-Haul Live Chat. ME 7:49 PM Why do you now need me to send you both the front and back of my driver's license? And why does check-in take so long? system 7:49 PM Your message has been sent, someone will be with you shortly. Brandon 7:49 PM Hi, I will be assisting you today. Please give me a moment to review your question. Brandon 7:51 PM Picking up your truck requires a valid license and to confirm that we will need the front and back of the license. ME 7:52 PM That does not answer either of my questions. Brandon 7:54 PM In order to validate your license we need to see both sides of the license. ME 7:55 PM Previously the person at the counter would validate and it would take just a few seconds. ME 7:55 PM Now it is obnoxious and takes several minutes. Brandon 7:57 PM I apologize, is there anything further I may assist you with today? ME 7:57 PM Yes, can you answer the second question? Brandon 7:59 PM I am not sure as to why it is taking a few minutes to validate your information, what does it say? ME 8:00 PM The process takes a long time. ME 8:01 PM It added several minutes to my already long check-in process. ME 8:01 PM For about a total of 45 minutes. ME 8:01 PM Not good. Read Brandon 8:02 PM Once again I apologize. Brandon 8:05 PM I have not received a response from you in over 3 minutes. If you are in need of further assistance, please feel free to contact us back at your earliest convenience. Thank you and have a great day. Brandon 8:05 PM Your chat has ended. Thanks for chatting with us! If you have any more questions please reach out to us again.

gerald L. on

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Brittany P. on

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not a single thing

Joseph V. on

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edith K. on

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Excelente costumer service! Truck was clean and almost brand new. Trailer sad easy to set and safety of the best quality!

norman B. on

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KAREN S. on

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DANIEL B. on

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I was charged an extra day when dropped off after hrs on the 2nd

Gina W. on

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daniel L. on

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Mark A. on

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The representative at this location was very friendly and helpful and made everything easy at the drop off.

Jaimie C. on

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Reginald O. on

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Andy M. on

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nothing

mike B. on

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Johnny W. on

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Rachel C. on

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DuWayne M. on

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james B. on

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jim L. on

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Matt at master appliance went far beyond what we expected helping us with trailer hookup he laid in parking lot in rain hooking up the car trailer he explained everything and showed us everthing I will always tell all my friends and family to use uhaul at master appliance he was truly a blessing

Bob T. on

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Samanthia F. on

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