Place was dirty,disorganized and trailer was not prepared for my pick time. Had to wait 45 min before everything was done.Pierangelo S.
Customer Reviews for Master Carts LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HAROLD J.
Customer did not leave a comment.REYMOND T.
The equipment wasn't stored on site at this location. You had to drive out of town to pick up the truck which added miles.Tim S.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.Riley M.
Customer did not leave a comment.Barry B.
There was a container of cigarette butts on the ground right under the key drop off leaving a most unsettling smell.Dustin R.
The staff there went above and beyond!!!ROBERT C.
Customer did not leave a comment.Rudolph L.
Customer did not leave a comment.Rudolph L.
Customer did not leave a comment.Peggy H.
The gentleman at Master Carts in Omro was not scheduled for my drop off but just happened to be working on another project. I so appreciated his insights as the mobile device check in was such a joke. Did the think tank at uhaul ever go thru a check in AFTER unloading a truck in 20 degree weather at night? Then creating a photo gallery when you just want to be done? K.I.S.S. my check in.Sandy W.
At both locations the employee had no idea I was expecting to pick up or drop off. Both said they had never received any notice from UHaul. I think these two locations are ok but if corporate isn't going to help them do their jobs...Stefanie K.
Customer did not leave a comment.JOANNE N.
Customer did not leave a comment.Darren L.
Customer did not leave a comment.debbie P.
No one working there that was able to help. The worker said "we don't do any paperwork for you at all for drop off. You need to figure it out"John P.
After reserving a truck about 6 weeks in advance, I found out the day before that the pickup location had changed. The fact the location had changed really wasn't much of a problem. The fact the pickup spot didn't open until 9am when I had set it up for 8am put everything I had set up an hour behind (including hired moving help) this is not the fault of the pickup location. It is all the fault of uhaul itself. Had they given me enough notice, I could have done a 24/7 pickup . This is obviously a common issue since they guy in line before me had the same problem, but he wasn't given any notice at all.LINDA M.
Your booking people messed up ROYALLY. They told me that there was no truck available in Redgranite, Wi where we lived and we would have to go to Omro, Wi 30 miles away. then when we went to Omro the representative there didn't even know we were coming as he had received no prior notice. He got us a truck and a half hour later I received a call from the representative in Redgranite asking if we were still coming to pick up the truck. I apologized to him and said I had received a text message telling me to pick up the truck in Omro. Your reservation person caused an inconvenience to me plus the men in Omro and Redgranite. I have no complaint about the men, just your phone rep. We lost an hour and a half loading time by going to Omro and having to wait for a truck when we could have had it in 10 minutes from Redgranite. The only way I would ever use U-haul or recommend it would be to work directly, in person, with the local rep. and that certainly is not as time efficient as online.Eugene B.
Customer did not leave a comment.Amy J.
Customer did not leave a comment.Greg W.
Very nice guy. Would definitely go there againJay M.
This is the place to rent Uhaul from if you are west of Oshkosh, WI! Bob runs a great shop!Ronald A.
Very nice guys! Really helped me.MICHAEL M.
Customer did not leave a comment.Nyoka C.
Customer did not leave a comment.Tom D.
good as alwaysrobert M.
why send me out to omro to pick up a truck for you. when i got there there were 5 other vehicles i could have used just sitting thereKyle R.
Customer did not leave a comment.Philip C.
Nice people!Barbara J.
Very accommodating, even helped get me a price break due to Snow Storm.Kristin N.
Customer did not leave a comment.John C.
Customer did not leave a comment.Elizabeth H.
Very friendly and outgoing staff. The only problem there is it the size of the lot I had to park the u haul on the road because the lot is too small but once again nothing can be done about this because there's a building on one side and a gas station on the otherKeith H.
keep up the great service.lyle D.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Oren C.
The customer service department definitely needs more training. Wednesday when I picked up the trailer the lady put that I didn't know where I would be dropping off the trailer. I was then called 3 times in 2 days to find out where i would be dropping the trailer off. I missed the first call and they immediately called my husband and he didn't know the answer. When I called back I spoke with a lady who was very understanding when I told her I wasn't familiar with the area we were traveling to so I would contact U-Haul back on Friday once we arrived at our destination to let them know. I was called again the next morning by a lady wanting the exact same information and when I explained to her we were unfamiliar with the area she proceeded to tell me where I needed to drop it off at or I would have additional fees added. It was extremely unprofessional. I will not be renting from U-Haul in a few weeks when we need our box truck to move across the country.Staci G.
The owner was on the ball, the assistant not so much. The truck was clean but it was out of alignment. I had to steer to the left to keep it going straight down the road.Terry K.
I had to call the day prior to know where to pick the truck up as I made the reservation online. The location was not in the same town that we live in and had to travel 20 minutes one-way to pick up the truck. After discussions with uhual reps, it was because it was a one-way trip. When I spoke with scheduling, I said I was coming at 8:00 am and received email confirmation. Once we arrived at the location, the owner was not there and running errands. We had to wait over 30 minutes for him to show up to sign off. Just kept saying they thought we were coming in the afternoon which was never the case. Slowed our moving process down as we had to wait.Nick L.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.kurt U.
Customer did not leave a comment.tim E.
Customer did not leave a comment.Chris H.
It was closed and I was just supposed to drop off the keys, but there were no other UHaul vehicles there so I really didn't have any idea where to parkDebra S.
Customer did not leave a comment.CYNTHIA S.
I think the 6x12 ft enclosed trailers should be a little more aerodynamic. Other than that you can fit alot of stuff in them and are very usefulwilliam W.
Customer did not leave a comment.Thomas C.
Our pick up time was 8 am but they don't open until 9 so not well planned on your side and very inconvenient for me. also was to be dropped off on Sunday but they aren't open on Sundays. Again, not well planned on your side. No complaints with Master carts, but not happy with U haul.Justine K.
You double charged our credit card. The first place we went swore at us till we left. The second place another 30 miles away was nice and helpful but that was extra time and head ache after the first place.cory K.
Thank you very much !GREGG G.
good as alwaysrobert M.
Customer did not leave a comment.mary K.
The rental truck was parked in a remote area away from the contracting agent. Also, the town of Omro was too far away from my intended destination in Oshkosh. This added time and hassle to my renting experience.MICHAELENE G.
Customer did not leave a comment.PATRICK E.
Took me 45 minutes from the time I arrived to the time I was leaving with the Uhaul. The gentleman was nice, but he took a very long time to fill out my information and get me the Uhaul. Also, when I reserved the Uhaul online, I specifically chose the Uhaul rental location in Oshkosh, WI for a pick up location because of proximity to my work and house as well as the later hours they were open. It was very upsetting to be told I needed to drive 10 miles to the next town over and be there by 5 pm to pick up the trailer. Next time I should expect to pick up the trailer at the location I chose because it took a special arrangement of my plans to be able to pick up the trailer at the location that Uhaul stated.Macabe B.
Recommended for drop off and not a large retailer. Looking for a small rental? This place is for you. Location is very small and can not hold a lot of UHAUL inventory.Jermey E.
Customer did not leave a comment.jennifer N.
Customer did not leave a comment.John F P.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Wilhelm G.
place was not openTimothy S.
Truck wasn't ready to be picked up, had issues with taking paymentAndre M.
Customer did not leave a comment.Daniel P.
Every time I reserve a trailer in Oshkosh, they bump it to another location and I have to drive to Neenah or Omro when I know they have the trailer in Oshkosh. I shouldn't have to drive just because they want to save their trailer for a higher paying rental.MARK T.
Customer did not leave a comment.DANIEL A P.
The staff was friendly and knowledgeable.PAUL W.
Original reservation was made for Oshkosh. A phone call would have been appreciated either from Oshkosh Store or UHaul directly to let me know in advance they changed my pickup location. I had to find out when I went in to confirm what size trailer I had reserved the day before we were to pick up the trailer!Lisa W.
Customer did not leave a comment.Suzanne M.
Seems to be a great place to buy a golf cart. Would be an improvement if owner had someone else among his employees helping with U-Haul rentals if he is already busy with other cart customers. Eventually received good service from others working there. Not location's fault, but I reserved the trailer 20 miles away from this location. Found out last minute (by checking on line) that I needed to travel to this location.DAVID R.
it was all goodROBERT M.
nothing all went goodROBERT M.
Customer did not leave a comment.Kari K.
They do not even keep the trucks at the location they have to drive and go get them took about 15 minutes. We were supposed to have the truck at 9:30 am did not get it until probably 20 minutes later due to them having to go get it. They did not give us the dolly with it either just a very poor operation all together. Uhaul all together was a horrible experience for us we had 3 reservations all changed after we were emailed confirmations this was the 3rd reservation we had. Would not recommend uhaul to anyone at all.DAVID S.
The gentlemen that helped us were very friendly. They didn't have matresses covers but the one man helping us just picked up a matress for himself and gave us the plastic to transport our matresses. That i feel was great customer service! Thank you.SHERI J.
Customer did not leave a comment.THOMAS H.
Except for the fact it wasn't my primary location, this location was alright. We had to travel more than 10 miles to get our rental (which by the way was not what we reserved in size). I wonder if we will get our $50 from Uhaul per their guarantee. I was also told this location opens at 8am but it actually opened at 9. Too many disappointments !JIM S.
I am not happy with u haul reservation . Wanted a 26 ft truck and every time traffic called I got a 14 ft truck . Then I get to the location to pick up I find out there was a 20 ft truck that was canceled 3 times was never offer to me .so in my eyes where was I guarantee the 26 ft truck I wanted when 20 ft had 3 cancelations. This is not the locations problem it was traffic for u haul .TODD T.
I called a couple of times to ask questions about pick-up and the man wasn't very helpful. When we showed up to pick up the truck he couldn't get the computer to work properly. They only gave me 20 moving pads instead of the 2 dozen that were reserved during my online reservation. He also didn't have a utility cart that I had reserved. He said if I wanted one I would have to go to a U-Haul dealer in Oshkosh to get one. He didn't change anything on mu receipt though so the receipt said he gave me everything I had reserved which wasn't the case. I did go to a different uhaul dealer to pick up the utility cart because I obviously needed it for the move, otherwise I wouldn't have reserved it and I didn't want my drop-off site to charge me for the equipment because it was still on the receipt. He blamed everyone else for the mistakes and problems. It wasn't a positive experience!!Crystal B.
Overall very disappointed in uhaul itself. Had to run around and call and reserve multiple times before i got a truck. Didnt get the truck size i needed either. This is the last time i rent uhaul and will NOT recommend uhaul to anyoneBRIAN J.
Overall it went well.....it was a little inconvenient picking up in Omro vs Ripon/WI but U-Haul was accomodative on the cost....Gary CGARY C.
Customer did not leave a comment.JEFF B.
Customer did not leave a comment.steve H.
Customer did not leave a comment.SARAH B.
Customer did not leave a comment.BEATA K.
Customer did not leave a comment.KAREN R.
I rented the trailer from Oshkosh where I live for Saterday, on Friday night at 8 pm I got a call to pick up the trailer in Omro instead, futher away and the wrong direction. I get there and was told it was not there so I had to go to a differant lot about 5 miles futher and no one is going to be there to help.David E.
Customer did not leave a comment.Howard D.
I also picked up in Ripon at Cliff's tires. This was not a good experience with your company. The communication process was extremely poor between your company and it's service providers. Cliff's Tire location had a light out on one tow dolly and an almost severed strap on the other dolly. The equipment there was not well maintained.MANDIE F.
Customer did not leave a comment.CHAD C.
Very friendly and easy to do business with.David A.
Trying to charge me for an extra day? Ridiculous! Returned truck on time & with more gas in it than when I initially got the uhaul truck.ERIKA W.
Recommend we received a confirmation Call at LEAST 2 DAYS BEFORE scheduled pick up date with availablity of trailer. It was a total Inconvenience to get a call at 7PM the night before pick up (Friday nite) to be told we could NOT pick it up until 2pm Saturday afternoon, when we were expecting and requested pick up by 8am Saturday morning. I was unable to reach the business Friday night to arrange an earlier pick up time, so Saturday I drove to Ohio Street U-haul Moving & Storage of Oshkosh, spoke with general manager and he was able to assist us in getting another trailer, at a different location, at an earlier AM time that same morning - what a terrific and knowledgably employee. However we were told Master Cart opened later am and we had to drive out of Oshkosh to new location (Master Cart) and wait for them to open and then wait another 30-45 minutes until the owner could override our reservation because the call center person-Samantha forgot to change our pick up time to AM and the reservation still stated 1:30pm pick up time. Even after calling Samantha back to correct & update pick up time, we still had a delay and long wait time for the owner to fulfill our reservation. The owner was extremely pleasant, helpful and was able to get ourtransaction completed in a timely manner once he arrived at the location. I would request that the requested 1st choice location we pick would be accomdated, however if unable to satify our request, the next CLOSEST place/location to our address should be how you accomodate our request and an phone call 2days prior to reservation date would be helpful as well.NANCY K.
Customer did not leave a comment.MICHELLE H.
Customer did not leave a comment.Allen S.
when our rear light cord hook up on our jeep did not work, they ordered a new part delivered within 20 minutes and fixed it for us a reasonable cost. we had driven 50 miles to pick up the small trailer and really appreciated this service.PAM S.
Helpful, courteous, I would rent from them again.JOHN W.
Service was poor-had to wait ~20 minutes for another emplyee to arrive since the employee did not know how to process the Uhaul pick up.Teresa S.
I was overcharged by one day and double charged insuance. Also, I had to drive to a seperate location and connect up the trailor myself. And when I returned the trailor it was night time and site was not lighted. I rent from U-haul frequently and this was a bad experianceRICK W.