Customer Reviews for Master Performance Cycles
(U-Haul Neighborhood Dealer)

664 reviews

3707 Rochambeau Dr   Williamsburg, VA 23188

(757) 566-7217

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(757) 566-7217

3707 Rochambeau Dr
Williamsburg, VA 23188

Services at this Location:

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I didn't receive a rental agreement until after I turned the vehicle in two days after pick up.

JONATHANMCKENZIE B. 
Rating:
2.0

The customer service was horrible. The manager/owner was not friendly at all and when I stopped by to ask a question prior to picking up the equipment I stood at the counter for 10 minutes looking directly at the gentlemen and he never said a word. No, I'll be right with you or anything. He was more concerned with finding the correct tool to fix the engine he was working on. I can understand the dual business that is going on, however, a simple "I'll be right with you" would have sufficed. I only went back to get the equipment because it is close to my house. But I certainly searched for another location hoping to chance my request.

Victor R. 
Rating:
3.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Very helpful

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

GLENNCLARKE Y. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

See above. Would have give 5 stars

ROBERTWAYNE A. 
Rating:
5.0

Fast curtious and ready to help.

james M. 
Rating:
4.0

Customer did not leave a comment.

KEIRRAMICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

ERNESTOORLANDO B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDPHILLIP C. 
Rating:
3.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Customer did not leave a comment.

Paula F. 
Rating:
5.0

Jimmy was very helpful and thorough. He made sure that the trailer I rented was in perfect working order before I pulled off the lot. Great guy!

LOUISA T. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Customer did not leave a comment.

ORVILLEADOLPHOUS W. 
Rating:
5.0

Used the online drop off. It was easy.

Donnie Y. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

great service

Troy S. 
Rating:
2.0

Location was unaware i had a reservation and the equipment was not ready. Furthermore, the details of the contract were not explained and I did not receive a copy of contract (hardcopy or electronic). When a policy was not understand/explained to me, I did not have the contract to reference.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Actually, location quite convenient and staff helpful

Henry M. 
Rating:
3.0

Customer did not leave a comment.

Jamie H. 
Rating:
3.0

Customer did not leave a comment.

PAULANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERDEWAY P. 
Rating:
5.0

Customer did not leave a comment.

RONALDA W. 
Rating:
5.0

Customer did not leave a comment.

PAMELATYNES M. 
Rating:
3.0

Customer did not leave a comment.

SHELLYBLOXOM L. 
Rating:
4.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

jessica G. 
Rating:
5.0

Easy sign up. Helpful individual. Great service.

JOHNJOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

COLINMACIVOR G. 
Rating:
5.0

It was a unique experience but a true Virginia experience. A quiet but nice guy. Loved his pup. Sweet, gentle and friendly. Great value and well maintained trailer.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

Customer did not leave a comment.

JOHNJAMES B. 
Rating:
4.0

Needed to replace wiper blades, tire pressure was 20 points under, and auto transport trailer scrapes the bottoms of lower to ground cars (mine is a Prius 2010). Thankfully Samantha Hopkins was there and an INCREDIBLE help with replacing the blades and setting up the Prius for safe hauling!

Michaela M. 
Rating:
5.0

It was easy to pick up here and return was easy as well.

JOSEPHFRANK S. 
Rating:
5.0

Excellent customer service and an excellent experience. I will certainly recommend this location and business to friends and family.

David B. 
Rating:
1.0

Three out of four times I arrived at this location I had to hunt for the manager. I would walk around the building, front door was open, but no one to talk to. First time he had to go get something to eat. Second time his dog was there but it took 10-minutes for anyone to appear. Third time the front door was locked but sign indicated "open". No one came so I just unhooked the trailer and left. I took pictures of the equipment to prove nothing was damaged, time that I was on site, interior condition, etc. When I picked up this trailer it was very muddy on the exterior. I asked about this and he indicated previous guy had in on a dirt road. Never again! I'll drive past this U-Haul site to find the next available dealer.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Earnest D. 
Rating:
3.0

the key kept coming out of the holder requiring extra work and problems keeping control of the metal key. Space in the box was taken up by u-haul hand truck and moving bags display ty-wrapped to box which I didn't need or want to use. took up space i could have used vor packing. I was lucky to unpack truck the first day or my antiques would have been soaked by rain coming into box of truck. The truck should be waterproof (trailer would have been about as good as this box truck), this one was not even water resistant. the rental location was average but the equipment was terrible. I will try someone else next time.

HARVEYEUGENE S. 
Rating:
1.0

We were charged on our insurance for a dent which did not happen on a date and time when we were loading the truck in Pa. This site has management that we have returned a truck to more than 3 times. They are very uncommunicative and unfriendly. We will never use this drop off again.

Edmund W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Edwin W. 
Rating:
5.0

My experience with uhaul was spot on so I can't think of anything to improve on! Thanks

CHRISTOPHERFRANK J. 
Rating:
4.0

Customer did not leave a comment.

NIRAL P. 
Rating:
5.0

totally easy

DEBORAHMCKEEVER P. 
Rating:
5.0

Customer did not leave a comment.

GEORGEANTOINE B. 
Rating:
3.0

Rental process was stress free

Clarence J. 
Rating:
1.0

Door handle broken wasn't able to get help as needed

Brittany W. 
Rating:
3.0

Customer did not leave a comment.

JOHNTHOMAS M. 
Rating:
5.0

Customer did not leave a comment.

THOMASJAMES F. 
Rating:
4.0

Customer did not leave a comment.

LOUISFREDERICK V. 
Rating:
1.0

The wooden tie post in the trailor was rusted./rotting off and could not be used so I returned the unit. I told the agent he should have the wooden hitch on the back wall repairs. The agent had a Pit Bull that wandered around the office location and followed us outside, we were not comfortable with that dog being close to use and family. We also had to wait a half hour to pick up and and drop off. Only one person at that location. Uhaul is a side job. Agent was rude and hostile and wont get close to their again. Had to use another trailor to haul as we needed the tie down bar.

MILANJOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Ann O. 
Rating:
3.0

Customer did not leave a comment.

Claudia C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

The gentleman was very helpful, I am I am handicapped so he help me hook up everything and make sure everything was right. I highly recommend this location

SAMMYGEORGE T. 
Rating:
4.0

Customer did not leave a comment.

Edward E. 
Rating:
3.0

Customer did not leave a comment.

Tameka M. 
Rating:
5.0

Top service! Thank you, K. Hutchison

kyle H. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
1.0

Customer did not leave a comment.

Tony R. 
Rating:
4.0

Customer did not leave a comment.

Roberto E. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

GERALDDAVID B. 
Rating:
5.0

Customer did not leave a comment.

DENISEANN A. 
Rating:
4.0

Customer did not leave a comment.

Brenda P. 
Rating:
4.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Courtney J. 
Rating:
5.0

Jimmy was very accommodating and helpful. Would recommend to anyone.

John T. 
Rating:
4.0

The online registration was a bit of a hassle but everything went smoothly at the checkout counter and upon truck return. The truck was very clean and in good condition

Vickie R. 
Rating:
3.0

Everything was great except the cabin SMELLED

Ken M. 
Rating:
5.0

Fast pick up and drop off.

Gene T. 
Rating:
5.0

Great customer service. Would highly recommend.

ROBERTBRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

Edwardo G. 
Rating:
3.0

Customer did not leave a comment.

JOHNTHOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Doris S. 
Rating:
3.0

Customer did not leave a comment.

Gregg V. 
Rating:
5.0

Customer did not leave a comment.

WINFELDGRADY B. 
Rating:
4.0

Customer did not leave a comment.

Bart P. 
Rating:
3.0

Truck was clean; however, not elk maintained. It rained and there was a Water which caused my new mattress To get wet. I purchased insurance so how does it cover my damages?

Janet R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Miles W. 
Rating:
5.0

Customer did not leave a comment.

ADAMSAMUEL D. 
Rating:
1.0

Truck was old and rough to drive.

BONNIEBREEDEN N. 
Rating:
5.0

exceptioinal service at pickup and drop off

David C. 
Rating:
5.0

He made sure the trailer had good reliable tires and brake fluid before I left; especially since this was a long distance move. Very friendly, prompt communication once he received my order, and gave me an overall ease with the quality, reliability with the equipment I was about to be hauling everything I own in.

Jesse W. 
Rating:
5.0

Our trailer was not at the original location it was supposed to be. We were not advised of the change in pickup locations until after we went to the location it was supposed to be , and then 10 minutes after our pickup time received a call from the new pickup location. This was a failure on uhaul not either location. They were great , other than the pickup location changing and us. It being notified , it was a great experience and went smoothly from there! Both locations were very helpful.

Austin Lee M. 
Rating:
5.0

The gentleman was very professional and helpful.

Robert C. 
Rating:
1.0

. What a horrible run company, I will never use them again, 2 weeks then they offer me a staggering twenty-five dolor gift certificate for my trouble, which by the way I never received. What an insult

paul m.  |  Overall Experience 
Rating:
5.0

Great service

desiree g.  |  Overall Experience 
No reviews have been submitted for this location.

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