No problem with vendor, but can’t understand why uhaul was unable to have me pick up trailer closer to where I was staying.
Phillip H
Customer Reviews for Awesome M Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service easy return
Tama RGreat location
WILL PI request drop-off at Hwy 69 location but the staff at the other location was great!
DONALD SThank you
BRANDON SAwesome service very nice.
LAWTON DAwesome service everything on the reservation was correct on time no extra charges will definitely use again and recommend to others.
WHITAKER HYou guys are the best, the rate is good 👍👌 👏
Enaghede OAwesome experience
GARRETT SPaid for a dolly but didn’t have one
Melisia DThankful
WHITAKER HReservation done right, checked in on time, friendly staff.
GARRETT SClean truck, clean lot, and friendly staff.
WHITAKER HNo one was at the drop off location. I dropped the trailer off 4 hours earlier than it was due. Two days later uhaul charges me 48.00 for a late fee. Unless this is resolved, I’ll be contacting by lawyer to sue you for fraud. No telling how many people y’all have done this to
Darrell BVery friendly staff and clean truck.
garrett sMy paperwork gave me the wrong code to open the lock box. I was on hold off and on with UHaul even though they really couldn't help. Justhappen to call a number of the business next door and received a text. I asked if they owned the UHaul place. The person said no, but oddly enough could provide me with answers. When I told the person I could not get the lock open, they said try the password SALT. I did even though I was given MOST in the directions. Forty minutes later, with the correct password, I got the lock open. I then went home, opened the back and noticed that the appliance dolly I ordered wasn't there. When I asked the same person, they said, “ Ohh no sadly sadly Uhaul hasn’t sent us some. Uhaul sky land will be best option. If not then tell people at check out that there wasn’t and they can take off charge.“ What the heck, y'all couldn't tell me that when I called earlier in the day and credited the account at that time? I will never use or recommend this location to anyone.
Barry II returned trailer at 3:10 pm, place was closed tried to take and return to another location to turn in but they would not take it so I returned trailer to original location and unhooked it myself and put my paperwork in key box this was Tuesday 8/2/22. Got a email next day said I was late turning trailer in on 8/3/22 and that I owed money for being a day late turning in which is not the case. My paperwork said they close at 4:00 pm. Have try to contact return location and uhaul but no luck. Someone needs to call me. Jim Sudeiha 251-604-7708
Jim SOwner is corrupt. He should be in jail--along with Uhaul corporate management.
Michael CClean truck and smooth ride
ALEX SThe poor staff person who was a young woman and very nice had no idea how to disconnect the trailer from the car, another customer helped lift it off my car and moved it for her as there wasn’t a dolly to move it with and she didn’t know how to move it either. Location is also a little industrial dirty.
Melissa GDid an after hour drop off
Jonathan HThe person working there was very nice but had zero knowledge on hooking up the trailer. My son had to do it and the trailer came completely off one mile away. A stranger had to help up hitch it properly.
jennifer bAwesome!
GARRETT SVery thankful!
Stetson PAwesome experience very helpful and clean equipment! Very thankful
JON LThe app was so buggy that I was unable to turn it in via that method. I tried three times, to no avail. The guy at the location finally had to do it manually. One star for the online return process.
Addison C