Customer Reviews for Matukas Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Matukas Citgo

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Scott T. on

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Limited hours, had to check with an adjacent business to find out where to leave my vehicle. Upon return my vehicle was blocked in, had to find someone to move their car. Employee of the business.

Sally M. on

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The man was very nice but very slow. It took over an hour to check out. The truck was fine but it only had one eighth of a tank of gas. It was bumper to bumper traffic and we were afraid we wouldn’t make it to a gas station. My biggest complaint, however, is that we were told we could return it anywhere in Riverside, RI. We kept asking for a specific station but he repeatedly said anywhere. I was billed extra for returning it to the “wrong” station” even though I was following what he said. But he was a very sweet older man that seems to love his work.

Jessica B. on

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Mary Lynn G. on

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This was a difficult location to find, even using google maps! The check out was easy due to using the telephone, but I would have preferred a location that was closer to the highway, with personnel there to offer assistance.

Molly L. on

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Frank L. on

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Sheryl Z. on

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Marquise S. on

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Heather C. on

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I believe honoring the online reservations made weeks in advance would really improve customer experience. I had scheduled a pick up in Franklin and a drop off in Natick. I received a call and update the day before saying my truck pick up had been changed to Natick. This was not ideal, as this was the town I was moving to. I had to drive to Natick, to drive back to franklin, to drive back to Natick. The same thing happened to my roommate. She called and spoke to an associate who helped her change her reservation to Foxboro. When I called I spoke with a very rude representative that stated, “Well if that’s the closest location according to the update there’s nothing we can do.” I then explained my roommate just called and changed it. He then said that he “already checked.” I’m not sure how, as he never asked my name or confirmation number, nor did indicate my to and from locations. He then said in a very aggressive tone, “What, do you want to speak with someone else?” At this point I didn’t feel it was worth it to escalate I told him no thank you and disconnected the call. I received my bill today with charges for going over the allotted mileage. Fortunately, it was less than a dollar. However, it would’ve been avoided if the reservation I initially made was honored. I am a corporate customer service representative, and I understand that working with the public can be stressful and, at times, frustrating. I feel that the representative I spoke with could’ve tried a bit harder to make this experience a more positive one. Thank you for taking the time to survey and listen to your customers.

Brett M. on

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The business opens after 10:30am. Seriously what kind of business opens at 10:30 on a Friday. Find a new partner

Colin M. on

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be more clear that the pickup window in only for 1 hour. I arrived at 9:15 for an 8am pickup and the reservation was expired. I did not see the one hour window mentioned anywhere.

Katia F. on

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catherine B. on

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Provide earlier hours

Samuel B. on

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Raymond H. on

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Anthony G. on

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louis M. on

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It rained that day and the roof leaked and boxes got wet and stained some clothes. Can’t blame dealer if he did not know

Sheila C. on

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Jason S. on

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Ramps. My assumption is the rental would include ramps.

Katia F. on

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Carol S. on

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The truck contained trash and the windshield was dirty but besides that the equipment was fine. The gentleman in the office at pick up was courteous and helpful, that is, until after drop off after I paid and pointed out on the bill that I had not asked for nor authorized the $14 Safe Move charge. He insisted that I must have approved the charge on line. I made the reservation through your 800 customer service line with a person. At that time I was not asked about the insurance, nor did the gentleman ask me about the insurance when I picked up the truck. I wound like a refund please.

Alan C. on

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Janet B. on

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Keep up the good work!

david A. on

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Ilya L. on

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Julie H. on

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Was supposed to get truck in natick on rt 9 Called day before and then within half hour of pickup to see if truck was there. They said yes! Got there and person said he didn’t have a 15 ft truck and was rather rude. Said “well you didn’t speak to me”. No help at all. Luckily citgo had a truck and man there was awesome. Not sure whose fault. Got no answers as to why 2 people confirmed our truck was reserved for us and then nothing there?

Christine W. on

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William S. on

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Second time I have picked up at this location. They are the best

Justus L. on

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Winifred G. on

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4 stars for Matukas Citgo -- they had the equipment we had rented, although we had asked to pick up at a different location. The people were friendly & helpful. But their Saturday hours start at 10:30 am & we had requested an earlier pick up. We arrived and the location was closed, so we had to make a 2d trip back after they had opened. This delay meant that we lost our loading help, and had negative implications for our whole move. 2 stars for U-Haul. They assigned Matukas Citgo as our pick-up location. Apparently we had something called a 24/7 rental (the nice folks at Matukas told us this when we did pick up the truck) & could have picked up the truck at any time, even when the location was closed. BUT the email from U-Haul cofirming our rental and assigning us to the pick-up location did NOT have any information about this 24/7 rental -- did NOT have instructions to call U-Haul to get the combination to the lock-box to get the key for the truck. In the end, Yes, we did get a truck on the date we had reserved, but the later than we had requested pick-up time did have serious negative implications for our move.

Fauzia K. on

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emanuel F. on

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George the owner was exceptionally helpful in the whole process. This location is serving your company well!

David V. on

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