This location was fine. The text notification from uhaul gave the wrong address. That was frustrating having to turn a 26' truck with a tow dolly around in the middle of Maxton.
Mary A
Customer Reviews for Maxton Express Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dropped off the same day after hours.
EVELYN VSweep the truck out…Park it were you don’t have a hard time to get out.
Michael BEasy process and everyone that helped us was so friendly. Would recommend this place for pickup and using uhaul to make your moving experience easier.
Jason WI stopped in 30 minutes after the drop off location was closed. Wasn't quite sure what to do. I was a day early also. I was only on hold with U-Haul for a bit, but someone at the drop off location just happened to show up as U-Haul answered. There is an after hours procedure, I suggest you familiarize yourself with it just in case. The car transport was the easiest to load and unload. One person job!!
Joseph DNo chance horrible ,
Cristian PNoting.
JAMES SOffice was gross! Man running around with cigarette hanging out of his mouth. Hard to breath, I had to exit for a moment because I was choking. U-Haul should hold their vendors to a higher standard. Very disappointed.
Lisa WThey falsely charged me for mileage and gas. I did NOT go over the allotted miles and returned the truck with more gasoline than when I picked it up. I took before and after pictures of the odometer. When I went back to the office to dispute the charges, I was treated rudely. I trusted uhaul with my card information and it was fraudulently misused. Please investigate!
Michael PPoor service
TERRY MThe gentleman that I dealt with was exceptional..very friendly, had everything ready when I arrived and was a pleasure to do business with!
Maureen GHusband arrived to pick up the trailer to be told that it was broken and not available for rental. Even though I confirmed 24 hours in advance, no one told us there was no trailer at the location. I called the 800 number and after holding for a while the person found me another location with another trailer an hour away. We got there to pick up the second trailer and there was no one there who knew how to process Uhaul receipts. A simple trailer pickup turned into a half a day of running around and a lot of frustration.
Ken BGive the franchise to a different entity.
Kevin CHad a flat tire on 1-95 North and call Uhaul 1-800 # and it took someone 3 hours to arrive for assistance. Didn't take long to repair just the arrival time, needs to improve
CHARLES MSend customers to another location, hire new staff or retrain staff for customer skills
Kim WWhen I got there, the owner said that UHaul had transferred my order to a different location. He then left and told me he would be back in 5 minutes. About 12 minutes later he drove back up to the store. He went into the office and shut the door. I asked him if he could help us and he said yes come on in. After checking in for about 20 minutes we were finally ready to look at the truck. After leaving things went fine.
Jason EI came to pickup trailer at the 3rd location. I prechecked in online. The total was 274.00 They said that they had to do it again It took about 30 minutes to do. I signed the slip assuming that it was the same as my contract I did online only to find that the price was 414.00 when I looked at it at home. I was asked if I wanted insurance and said no. They apparently needed extra sale and added it anyway. I’m sure haul doesn’t condone this activity. I will be calling hail Monday for reimbursement of the insurance.
Tim FEverything was great!
Emily WThe wait was hour and half they were not trained to do the job
johnny pAlso, the employees at the location I had to drop it off in, Maxton, NC, were very rude, disrespectful, and slow. I don't think they knew exactly what to do. I sat there for almost 2 hours and still never received any information. I had to take my daughter to the doctor so I left him my cell number for him to call and inform me when everything was done and I never heard back from him or got an answer when I called ( during business hours ). They need to be more strict on employees and make sure they are well trained.
TAMMY KI made a reservation for a location in Fayetteville NC and was required to drive 30+ miles to pick up the uhaul. I want the $50 guarantee for right location/time & equipment.
Trent MThe customer service was outstanding and very friendly.
dylan hnothing, location only two mins. from home.
GLADES Sgood dealer
walter mthere was just enough gas in the truck to get to the next gas station. agent said the tank was 1/4 full when in fact it was not. someone should have verified the truck was ready to go.
Sue HTruck was cleaned out after I arrived and the person was smoking and dropped ashes in the cab and left a smoking smell in the truck.
PAUL PVery helpful, personalized service
DENNIS Sthere was no location it was a garage
PHIL BVery Friendly and helpful
Prinell JBusiness was very busy with other tire and repair customers. They also were a little difficult to find the location.
WILLIAM BWe rented the dolly from MS & dropped it off in Maxton. We brought the same car dolly back to MS. It was almost 2 times more expensive to bring it back to MS. Why?
CARL LExcellent friendly help; personable; could not have asked for better; emailed my receipt because her printer was out of ink....not a problem. Much better service in NC than in LA
JOHN KMichelle was very helpful and courteous and is an assest to you facility.
LARRY BThe people at this location were extremely helpfull. Great peolpe. Thanks................
REEDY BThe service at the Maxton location was excellent. Michelle really knows how to take care of business!
DAVID ECall in center representative was not up to date on the location of equipment. Once I was called with a pick up location, it was the same location in which I had already tried to rent from that day, but they did not have the equipment I needed. So I had to call the next morning instead of being on the road like I needed to.