Customer Reviews for Maxville Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Maxville Food Mart

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Kelli D. on

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KIM H. on

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Educate the owners of the Maxville Food Mart. This was the most horrific experience I've ever had. I recently had surgery, lost my husband and now lost my job and had to move. I can't explain the terrible experience I had. I chose Uhaul to avoid any problems. They should give me some of my money back. It was rediculous!

Linda D. on

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Megan B. on

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I was very upset by the way my initial pick up was handled. My reservation was changed from a center where I was supposed to have been given not only the truck but dollies and moving blankets and a furniture cover. The new location not only did not have any of these provided for me, but they also had NO CLUE how to process a rental. At no time did the agent I spoke to on the phone who informed me of my location change tell me that this was a remote pick up and that I should have pre-prepared to get the truck via the online 24/7 services. It took an additional 45 min to get the truck keys than expected and an irate phone call to the service Center at the time. I was completely disappointed in the entire experience picking up the truck. More information, better communication and training for those individuals manning the remote locale needed to be done.

Rhonda l H. on

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Tim D. on

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Rick B. on

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The place was mainly a convenience store and gas station with one person working. There was no one to help lift and hook the 6x12 trailer to my truck or take it off when I returned it. This place is not a good representative for U-Haul, I will not be back.

tessa M. on

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Sandra S. on

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Jamie H. on

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Christopher W. on

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had no idea what they're doing had me call U-Haul.. then was told to leave the key there because no body was there to handle the business.

marvin R. on

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This location had only one person in the store and did not to come out to check the equipment or even ensured that the equipment was properly hooked up which I later found out that it wasn't properly hooked up.

Bryce A. on

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The pick up location was not our requested location. It was nearly 20 miles north, in the opposite direction. The truck had a constant metallic noise for the entire 250 mile trip that would not go away. No idea where the noise was coming from, but it really shook my nerves towards the end of the trip. Also, the truck show some while driving. Not a very good driving experience.

Tami M. on

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Very rude

Tammy J. on

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tell customers that they have to return uhaul equipment back to where they rented it. Be cause it will cost u double amount.

Corey D. on

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Customer did not leave a comment.

Aziz A. on

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Had to huck up huge trailer by myself. Under Florida storm rain. Took me 30 min to get it done by myself. Lady didn't want to rent trailer cause she didn't know how. Some guy whom suppose to didn't come to work. I had to pay 110$ to have trailer for 5 hours. Wow you Haul, way to rip off people.

larry S. on

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Trucks full of fuel, so that when you return the truck at the same fuel level when picked up, you are not charged for fuel. This however was not the original location I requested and incurred a mileage charge because I had to pick up reserved truck from this location. Originally reserved truck from 615 US Hwy 90 W Baldwin, FL 32234 this location was close to my house. Next time I will probably go with a company that has no mileage, especially when I was going one way with no return.

George M. on

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TODD W. on

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computer was not working

David T. on

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There was some major confusion as to cost and the representative at the food mart was extremely rude and condescending. I would not choose U-Haul again.

anthony K. on

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Nothing against the location, but the uhaul price was too high for 57 miles. $106 was way too high for a few hours.

DEWEY M. on

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Nothing, the personnel was so friendly and it was easy to return the truck.

CHRISTINA S. on

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When changing pick up location and time should notify customer before 5pm night before. When someone picks a location for pick up its usually for a reason.

HENRY H. on

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Dirty inside. I cleaned it. Had to ask for help to put on trailer hitch. Then I completed the hook up. No help when trailer was returned. Glad they were open on Sunday.

Charles W. on

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Very Slow Rental Process. Despite having a reservation I was at the location for almost 1 hour tryng to get the truck. All personnel should be trained in the rental process.

Maribel A. on

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JAMES W. on

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I had asked for 2 large hand carts they were not there. When I turned the truck in the person at the store was not trained well enough to turn the truck in properly so I didn't get the proper recites.

donna C. on

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CHRISTOPHER T. on

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Robin S. on

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Very friendly and accomodating. This is a private franchise convenience store. They had a car dolly, trailer and several trucks ready to rent. Would rent from them again. Thank You

DENNIS V. on

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CHRIS A. on

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Actually go out with the customer to inspect the equipment & note any issues at time of pickup. Also, TAKE MORE CARE TO PROTECT THE CUSTOMER'S INFORMATION.