Customer Reviews for McGowen Chemical Co Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy and great service

Rating:

5.0

Great location for my move and easy pickup and return

Rating:

5.0

I rent from this location frequently. Also, I use and will continue to use Uhaul to rent. However, this time I was charged for two days even though I only rented the trailer for 6 hours. I'm not sure what happened.

Rating:

5.0

Olivia was super nice.

Rating:

5.0

Always have what I need when I need it. Friendly, quick over the phone set up. Trustworthy. Will use for all my uhaul needs

Rating:

1.0

everything went wrong with this shipment. Could not contact any one by eamail. When I called and waited 30 minutes the person did not know anything, could not get any info on computer so I was put on hold while he called the local dealer for info.

Rating:

5.0

Very nice people.

Rating:

4.0

They werevery helpul.

Rating:

1.0

Poor communication, received a phone call the day after I was initially notified about my boxes arrival because staff could not recall our conversation from the previous day.

Rating:

4.0

The trailer itself was awesome! The location where I picked it up opened early for me and she was very professional! Rental for just a few hours of use was expensive!

Rating:

1.0

They never sent me a contract receipt. They said they were emailing it to me, but only emailed the insurance information. Also apparently never added the extra days or insurance I was charged for with the contract.

Rating:

2.0

Trailer blinker lights did not work

Rating:

3.0

Make ramps more secure. Really noisy

Rating:

1.0

Have a knowledgeable and willing to help staff the reservations line totally ruined our plans. we were told there was a 10 ft truck at one locations and there was not one that was clean and ready to go......we would have had a 2 hour wait, so then they sent us to another city to get a truck and they didn't have it ready when we got there........awful experience all the way around for pick up locations--2 had no clue

Rating:

3.0

My reservation did not get sent to this location. Luckily they had a truck available. Had to call the owner and arrange for an office person to come in from home.

Rating:

2.0

Have someone available who is knowledgable regarding Uhaul contracts

Rating:

5.0

Equipment was ready at time it was supposed to be. Manager was very friendly and had us on our way very quickly.

Rating:

5.0

Wonderful folks to do business with. Highly recommend!

Rating:

3.0

They changed locations on me and let me know the day before not happy in regards to this

Rating:

3.0

Tow dolly strap was installed improperly on passenger side.

Rating:

5.0

I was grateful for the staff's willingness to accommodate my being late for pickup. I work about two hours away from home and was pushing to get there on time. They were kind enough to stay until I got there. That is customer service at its finest.

Rating:

3.0

Customer service was excellent .. Just kind of out of the way from Meridian Ms

Rating:

3.0

I had to drive 25 miles to get this trailer, after location to pick up changed 3 times. That makes a total of 100 miles to go pick it up and take it back. I had a trailer reserved closer but it was given to someone else

Rating:

4.0

I just had to go out my way to get the uhaul because they didn't have one at the requested location. It would be nice to transport one to location requested or get any discount at pick up at another location.

Rating:

5.0

I was very pleased lady was very friendly went out of the way to make me feel like family just need more trucks to rent

Rating:

3.0

Equipment very dirty.

Rating:

1.0

For starters, you can deliver the trailer to the location promised. We were told 3 times that the trailer would be ready for pickup at the Broadway location in Hattiesburg at 4 pm. At noon on the pickup date, we received a voicemail that the trailer would have to be picked up in Moselle at McGowen Chemical, an additional 30 minutes away. The Moselle location was basically a dump and the time to process our pick up took far too long even though the man who did the computer processing was nice. The trailer had not been swept out since the last use. We had complained to your customer service over the inconvenience of having to drive to Moselle to get the trailer on such short notice and were told we would receive a $50 credit to our final bill, which did not happen. We would not recommend UHaul to anyone because we don't trust the company anymore to tell the truth to customers.

Rating:

5.0

Customer service was exceptional courteous and friendly. Would recommend to family and friends. Thank you.