Everyone was great.
Nicholas H
Customer Reviews for McLendon Puyallup
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t appreciate having to drive that far to pick up tow dolly!!!! Took three hours and had one hundred miles on truck before I even got home! They said they were going to add a day to rental time but wasn’t shown on contract and they were going to rent to next person within a hour of when the contract said. Very poor national service.
DAVID PIf you charge for gas. Don’t charge for gas if it was filled up to where I was told to fill it back up to.
Jared PAssociate was borderline rude and very slow to respond to customer needs.
Christopher HMcLendons is actually a hardware store that provides services for U-Haul and not a specific U-Haul business. The lady that received the truck from us was as helpful as she could be, although she wasn’t able to credit us for one thing because they not an actual U-Haul company.
Carla SI asked for 4 hours use and told him that I was driving a long distance and I asked if that was an issue. He assured me there was no mileage limit, then he then charged me for a full 24 hours. I assumed that when I returned the truck that the time would be taken off my card and refunded, instead I was charged a mileage fee for driving more than 30 miles. My entire move was more than 30 miles. I don’t understand. I’m now -$200 for what I thought would be a $100 move. Dope.
Kenneth OThe uhaul rep was great to work with. Will rent here again!
ASHTON MI was charged a cleaning fee, but thank goodness I had written how dirty it was before I got the van and had taken pictures!!! I contacted U-Haul, sent them the pictures and they read my comments written before leaving with the van - so they refunded the $27.61 that I was erroneously charged!!! Won’t be using this location again, since they were reckless with their customers credit card, charging the wrong person for the dirty return.
Janine GKim at our pickup locational was phenomenal and Sean at the drop off couldnt have been nicer. Only problem was the lock was really hard to get undone. Kim had trouble with the key...otherwise a very, very pleasant experience!!!
Diana CThere was literally a piece of poop in the trailer. Unknown animal specimen (had hay in it).
Warren TEasy Pickup and Drop off procedure. Vehicle ready at time of reservation. It was clean and ready to go. Had low gas, so had to put some in the tank. Reminded them about this and received a credit back on the rental fee. Highly recommend this location for helpfulness of the folks.
Patricia PThe agent was very helpful and professional
Willie HFriendly people, the process was very simple.
Rebecca PEasy in and out. The truck was available, great conditions, and my movers from Deadshot Moving were the best!
Enid BGreat customer service, friendly and professional!
STEVE TNo improvement needed at this location
John MOver charged my Card.
Pele SYou should have a question regarding how was the service. I would not recommend U-Haul for the following reasons: I went online and ordered my truck and the location. I want to pick it up. Three or four hours later I got a call from U-Haul who said there is no truck at that location. Was told another location I could pick it up, but there was only a size, smaller than I wanted available. I politely asked the who is helping me on the phone why the U-Haul website said there was a vehicle at the location I wanted if there wasn’t yet she had access to the information. She cannot explain this. Definitely, Mr., in this day and age that your computer system cannot accurately state where vehicles are. I know you’re reading this email and probably some customer service person in this information will not be sent up above is clearly the damage companywide problem that they have not been able to fix. I don’t know how they can expect to get business, but only that they have sort of a monopoly and there are not those mini trucks available.
Douglas SAll is well
Josiah KTruck was pretty worn out.. ac worked well so that was nice...
Jeremiah SKim at McLendon’s was AWESOME. Really went the extra mile to help me and answer my questions, super appreciated her!
Karissa MThe location is great for me. The process of reserving a rental, pick up and drop off is easy and quick.
Tobi BThis location is easy to get to, the staff is friendly and helpful and the equipment was ready for me when I arrived. I had an excellent overall experience.
Jason aVery friendly staff
Stephen KPlease have someone from corporate call me. You sold me a broken down vehicle and still owe me the gas I put into it! And you charged my card?! Not to mention the people I had to pay triple!
Aliechia BI just found it interesting that I brought back the truck a day early and 1 tenth of a mile over the estimated mileage for a total of .11 cents charged to my CC. I can guarantee that charging that 11 cents cost u-hual more in bank fees than that 11 cent charge was to process.
Walter BNot too much. I’d say you got it nailed!
Kevin JGary was friendly and great
Desmond OClear directions to where the Uhaul is parked
Brooke JGreat experience. No improvement needed.
Michael CThis is the best experience I have had renting a truck. Super quick and easy.
Katlyn KMcLendon’s was great
don mThanks for your services
hector lNothing…you guys are doing a fine job that I can see.
Carnell ANo improvement needed. Every employee I had contact with was very, very friendly and helpful. Excellent customer service.
Linda LStaff was super friendly and efficient.
marcus vI arrived to drop the uhaul off and there was no indication where to park it. When I walked inside to return it, very grumpy man took the key from me and handed it to another lady who seemed to be very confused and then he walked off. I asked if I was okay to leave and she shook her head yes. I was unsure if i was even supposed to drop it off with them.
Taylor PService was great - thank you!
Tracie MSaw a few dings and scrapes on the truck that were not marked as preexisting. They were obviously old so I didn't say anything. I remember years ago we were giving a pretrip inspection form but didn't get one this time.
carl dVery good experience
WADE SThe McClendon/uhaul employee who assisted me in my reservation and rental when above and beyond to make sure that the quote/rate I was provided over the phone matched what I was being charged for my uhaul rental. He was very knowledgeable. I never got his name and I feel horrible because he provided excellent customer service. The actual store location though was not nice at all especially the person working the customer service counter. Uhaul needs to make sure that their uhaul signage for where to go to rent out uhaul trucks and or equipment needs to be more visible because that store does not have good customer service when asking for assistance.
Roseann AThe tire pressure maintenance indicator came on. I took it back to the location so it could be looked at. I lost 2 hours of my rental time dealing with it and went over my mileage because of it. So cost me extra money 😔
Rhonda G