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Michele Weinmeister
Customer Reviews for McNamee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place I picked up the trailer was great. Helpful and friendly. The trailer was good. Clean. He showed me how to use the trailer. Was happy with that. HOWEVER. On my way home I realized it would be much easier and quicker to drop the trailer in Ottawa at another Uhaul location. So i called and was told they would charge me another $100 on top of what i already paid just so that I could drop it off and save 1.5 hours of driving. So i had to return to the perth location. Then they send me my receipt completely in french. I am not french. I dont speak a word of french. I am from Ottawa Ontario. Not quebec. Not a big deal but very annoying.
Michael GallagherWas charged almost double what was quoted online
Tiffennie PhillipsJeff is knowledgeable, pleasant to deal with. Great service and UHaul system was efficient.
Louis NoletVery disappointed. Not with the Perth location. But with the online booking experience. The booking confirmed a trailer available 5 minutes from where I needed it to be. But the day before U-Haul called me and told me there was nothing there and I had to go 50 minutes to pick one up. Very disappointed.
Donald GardnerJeff was helpful, friendly and efficient.
Dave ColterThis location told me I would be re-imbursed for the shortage of gas when I got the vehicle and I have not heard anything back or seen anything deposited to my card. I also left it over the required limit and have not heard about any adjustment or reimbursement for that either.
Janis DupuisFast and friendly experience. Van was available when needed. It was short notice and im thankful they could accommodate my needs.
Michael HannahUpdate the price per kilometer compared to what you're charged
Melissa BERNHARDTNo customer service with either pick up or drop off. Total time in office for a $35 rental was over 90 minutes. When my security deposit was to be returned, was informed it couldn’t be done and would have cheque mailed to me. As I was leaving office informed me it would be 4-6 weeks for cheque to arrive. Micky mouse operation. I’ll update in 4-6 weeks.
jim mccaffreyTruck was ready, had equipment needed, and service was very friendly
Maureen HickeyAwesome, quick drop off, no issues at all!
Michel GodboutI dont have apps so make the return process a little easier without a cell phone or internet.
robert kazmirchukThe ball receiver was too big allowing the ball to shake and rattle way too much when the trailer was empty. This needs to be tightened, both for the longevity of the customers vehicle and the enjoyment (sanity) if the travellers … loud and annoying.
Scott StrachanSeveral weeks ago I rented a 26' truck from this location. When I arrived the only trucks available were 15'. This caused me financial loses as I had hired 4 people and the project took longer than expected. I had to pay for two trips with the truck instead of one. This past week I reserved a 15' truck. When I arrived only 26' tricks were available. This caused me to pay more in rental fees and in gas. I am not impressed with the reliability of this rental location. UHaul did not have the equipment I reserved on two occasions and nothing was done to reimburse me for my financial loses and inconveniences.
Ted OuterbridgeVehicle interior was extremely dirty. The vehicle that was shown reserved for me on the U-haul site was not the vehicle that I was provided. This made it challenging to fit all the contents we needed to move. Fuel consumption was also very high with this vehicle. The host at this outlet was very hospitable and helpful.
ROBERT BRACCIOJust keep up the good service . Thanks for the great equipment
lloyd smithTO BE ON TIME WITH THE EQUIPMENT. I HAD TO WAIT FOR 1 AND A HALF HOOURS FOR MY VEHICLE.
Julie SlyJeff very helpful pleasant
Larry PaineSo far so good
ISOKEN OSEKIExcellent, professional and friendly dealer.
Roger SparksThe overall rental experience was very good. The man at the rental place in Perth was very friendly and knew what he was doing. The trailer worked flawlessly. Thank-you.
David SchilkieAll good
Peter BaczynskiTwo wheel drive truck is almost useless for pulling.
Douglas campbellWouldn't answer phone
Derrick CookeIt was "close for lunch"
Kent WilcoxIt took a while for me to learn the "online check in". Having done it once, it should go smoother next time. The video was helpful.
Lucas WierdsmaHad to sweep out branches in van. Customer relations were positive and timely.
connie NuyensWe have poor cell service here in Lanark County, Ontario. I have trouble completing the virtual drop-off process due to a weak cell signal. AN option to upload a photo rather than having to take the photo at the moment of upload could simplify this process. Please see if you can add this to the virtual drop-off process. For example, if I could confirm my location when dropping off the vehicle, take a photo of the odometer & fuel gauge, and then complete the on-line process & upload photo on wifi when I return home, that would work a lot better in this rural area. Thanks.
Cathie Greeneverything was handled quickly and very professionnally, I will book again for my November event. Suzanne
Gillian MarstonIt was a great experience. Thanks so much!
annette henrynothing
Doug RobbinsYeah was great, super nice gentlemen that helped me get setup
Derek RosienI could not even move the truck out of the yard better yet not even from the exact parking spot where it sat when I arrived for pickup. Lot was not plowed I booked 2 days in advance for 6am. Got there after 35 mins after 6 I got approval. Then I tried to backup could move could move forward spin spin. I called for help they called a tow truck from ottawa when I informed them there plenty of tow in perth. PURE NONSENSE! I even went and got sand of coarse it didn't work. By 1230 I gave up no tow nothing lack of management,maintenance organization,lack of initiative, no common sense, lack of customer service,etc. On top of that I have to wait for my money back bullshit. I had to do all the work and to have the employee look and ask me the customer anything I could have tried. Who the hell in this world actually helps customers anymore? Everyone wants to get paid and not put in any effort. Out of this failure my kids do r have mattress for their beds. Again I won't be surprised uhaul will take my money. The minute I cancelled money should be put straight in my account. Can't take money from someone and not do the job. In conclusion I WANT MY F**CKING MONEY IN MY ACCOUNT NOW!!!!!!!!!!!!! MINE NOT YOURS! I guess I will sleep on the floor tonight.
BRENT ALLANEasy pickup and professional!
Jacques BelandGreat and useful location, with a painless process for returning the trck.
Valerie KeyesGreat efficient service
David JohnsonVery satisfied
jane hewettJeff is absolutely the nicest guy and very knowledgeable
Lyn BeasantExcellent customer service. Super!!
Dale RandellI had to wait almost an hour for the employee to return from lunch, and there was no gas in the vehicle when I picked it up. Since I was already very late this was an added inconvenience that was not needed on top of everything.
Sarah MackenzieIn essence, there was very little communication. Even though my rental time went beyond the closing time of this location, I was not warned that the fences would be locked. When I got back, my car was impossible to get out. I had no choice but to drive the empty truck back home, 90km away, and then return it the next day. I called repeatedly to sort this out, but never got an answer. The VM box was always full. When I showed up the next day during "open" hours to drop the truck and get my car, nobody was on site. I was then charged with the extra 180km of trip even though the owner was at fault. I demand a refund for that distance.
Julien DuPontI have used this location 3 times to drop vehicles off and each time it went smoothly and the personnel were very helpful and friendly.
RANDY TANAKAThanks
Jeff ARVID LUROSSMcNamee people are amazing
Kate vallilleeStaff went above and beyond to help me get my hitch adjusted for the UHaul trailer. Their help was much appreciated.
Paul HealeyGreat experience Everything went perfect
James WellsLight was broken. Store was closed when it should have been open
Kevin BuurmanStaff were great
John PeeblesThe trucks mechanical state was not up to par all day when driving all you could smell was a rotten egg smell which indicates to me that you catalytic converter is gone and perhaps that’s why it consumes so much gas I drove 300 km and spent $300 in gas not impressed at all by the age of the truck that we were given as well it says fuel-efficient fuel saver on the side I didn’t save any money on fuel and I’ve done this movie before and never spend any more than $150 in gas
JOSEPH BRADSHAWVery quick
ROBERT HEBERTPoor reservation system . Confused staff regarding pickup and drop off during weekends and holidays. Staff were unsure about one way séropositif offs across provincial borders.
Douglas McKayNothing, everything was perfect. Very helpful staff
Bruce Gibson