Customer Reviews for McCools Party Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of McCools Party Rental

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Dawn C. on

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This location had posted hours of business and no one was even there. I sat there for over 2 hours on the phone with a uhaul rep who insister I drive the truck to another location and put additional miles on it and I said NOOOOOO! So I dropped the keys in the drop box and the truck is STILL at that location and I am sure IT IS STILL BROKEN

michael S. on

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Probably defer people from the McCools party rentals in Shepherd, Texas or enlighten the contractor agent or whatever you want to call him on the right customer service. I’m sorry for writing this awful review, but it really was an awful experience.

Donna R. on

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I waited over 3 hours outside trying to get my prepaid with the Mobil app truck. It was a horrible experience and would not wish it on anyone.

Elizabeth H. on

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LLoyd J. on

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RODNEY P. on

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Good job

david N. on

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More training in settling disputes.

Lora E. on

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I was very satisfied. The representative that helped me rent the truck at McCools was very friendly and was a great help in showing me all about the truck The truck Very clean in the back and in the front the ramp was really nice and was very easy to bring out from under the truck and put back. I will use UHaul again if I need to move again.

ALEX S. on

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This location opens earlier than the other locations and closes later so it makes it convenient specially during the week

MELISSA C. on

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danny V. on

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vijay J. on

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Cashier refused to take credit card. we have to pay cash. Cashier was very highly unprofessional. Place did not have any place to sit. There was not any lobby. This location was in a warehouse temp at 100 degree. Cashier said," if you dont like it here he can cancel this transaction." We will never recommend and go to this location again. We will post on Social Media about this experience. Thanks

carlotta F. on

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Daniel M. on

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You can get someone else to run this U-Haul location. The gentlemen was nice as can be and did everything by the book and beyond. It WAS ALMOST A JOKE. Why and the hell should it take a hour & a half to rent a car hauler ? Or you kidding me ?? Who wants to stand in a building with NO A/C for a hour & a half when it’s 109 down here in Texas while your rep calls 3 of my friends to see if I’m WHAT ??? Why not just run my credit to see it’s at 755 or maybe y’all could take my first born. Maybe that would not have taken so damn long. If this is how y’all will be running things from now on I’ll have to do business elsewhere.

DAVID F. on

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This location was very accommodating. I will definitely use them again if the occasion arises.

WILLIAM H. on

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Everything went smooth.

James M. on

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robert H. on

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SAMANTHA V. S. on

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eddie W. on

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Brooke H. on

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JOAN B. on

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have rented from you before no problems. This time the guy said that I would need 2 people to vouch for me. When he finally got them on the phone he then said that he needed 2 more people. this was a long processes because almost everyone was not at home. did not have this problem the week before at the place in Richwood Tx

Darren C. on

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This location was not clean.. and the truck was over 30 minutes late. He decide to go wash the truck, because he didn't want it to be dirty.. It was a nice gestures, but it out us BEHIND by hours.. The truck should have been washed and ready to go before hand.. it was just sitting there with a sign in the window!

Carol V. on

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cary S. on

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Donny L. on

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Scheduled a 6.30am pick up,no one was there,,after calling the owner was able to get the truck at 7.30

Bill V. on

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James A. on

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This was the second l9carion due to a mistake by uhaul corporate. McCools was helpful but the location in Cleveland never responded to phone calls. I originally picked McCools but corporate made the change and never followed through. Wasted half a day on phone with corporate to fix their mess up.

Juanita H. on

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The place is good, clean, new paint looks nice. easy to get in and out of because of the big U shaped driveway, no problem. check out and check in was fast and simple and Darrell is great to do business with, thank you.

pamela B. on

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Really,everything went smoothly,it was my first time using uhaul,it was very convenient

CATARINO M. on

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Customer did not leave a comment.