Make on line check in easier. It was a frustrating and lengthy experience. While the second representative was incredibly helpful the first was rude and very short with me.James P.
Customer Reviews for McCullough Tire Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wendy E.
It was hard to fine and not clearly marked Unit 109. The Uhaul was on empty with 4 miles left of gas - very disappointed and stressful.Kenda J.
Customer did not leave a comment.JILL C.
No one was there to help us; we have to ask a worker at another place if he knew where to leave the truck. The place has an address that can't be found. If we wouldn't have a cell, we wouldn't be able to return the truck.Carlos M.
Customer did not leave a comment.NANCY S.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.Leslie G.
Facility was closed I just parked and left key in lockboxJoani D.
Not bad. Compared to pick up, drop off deserves a TEN star ratingâ€¦Clayton H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Bruce V.
Customer did not leave a comment.Jenny T.
Customer did not leave a comment.Dwayne B.
Customer did not leave a comment.Gary S.
No mask, closed small area check-in. Ordered 24 pads two weeks in advance, but they just had 12. Wanted Lexinton pick up, this caused additional miles for the trip.Lyle L.
Quick and easy drop off!CURTIS H.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.ALICIA I.
Hard to find, did not see until we had pulled beyond so had to turn around.Jeffery W.
Troubling that I had to drive 25 miles 1 way to get the trailer. Then I had to wait 45 minutes for the right person to get to work so I could get the trailer. The idea that I didn't know where I would have to go get the trailer until the day before I could pick the trailer up was unacceptable. Someone called and left a message where to go and who to call. They never answered when I called them back.Kris K.
Well I was quoted one price and then charged two different prices so I am very upset about that and we complained when we dropped off the truck but they said that they had to send the complaint to where we picked up the truck and I haven't heard from anyone since!Joe P.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Randy N.
I would have wanted to get more assistance with a drop off location.Russell B.
Lady at the counter was very nice!AMBER B.
Customer did not leave a comment.Chenoa C.
Customer did not leave a comment.Michael R.
.... excellent customer service by LisaRoger M.
Very helpful and friendly.Oscar R.
Customer did not leave a comment.SHARON H.
We were told we would be charged one price then ended up being charged 30 more than what we were told and on top of that we were charged TWICE...Samantha E.
Customer did not leave a comment.Theresa M.
It was a friendly tire shopRobert R.
Customer did not leave a comment.Dwayne B.
Customer did not leave a comment.Cheryl D.
Customer did not leave a comment.Judy W.
Agent didn't know what she was doing it took me about 45 minutes to get my you haul very stressful she was a knowledgeable and didn't know what she was doingElizabeth L.
Customer did not leave a comment.Brian C.
The Pick-up Location had no idea that I had a reservation, they just happened to show up to open their other business for the day. The employee present didn't know how to process the rental, so I had to go back online and complete the rental process without their participation. My truck had no heat. I drove in snow and sleet and temps in the low 30's all day. I was unable to defrost the windshield and had to pull over often to keep it safe for driving.COLE H.
Customer did not leave a comment.robert N.
Handy location, U-Haul box on door not visible since outer security door was open such that the uhaul drop box was against wall hidden by door opened and against wall. Dark. No instruction. No email to access return info since my order changed 2 times at pickup. Called uhaul for help waited on hold no one pick up in dark for 20 minutes so hung up. Finally turned headlights on door and saw hidden key drop. Success. Thank you Jesus.Daniel O.
We put down a cash deposit and we're unable to get it back day of drop off. The have to mail a checkVikki A.
Great People! Easy to work with.Darrell J.
Super Nice people. Couldn't say enough about them. But unfortunately, they were unprepared for the issues that arose. There was no electrical adapter for the trailer. Lights didn't work so I personally had to go to the auto store and buy fuses to fix the fuse box myself. Uhaul was a pain to work with and wouldn't listen to Lisa, the store owner. Truck was not clean inside and there was sticky stuff all over the seats. Melted gummies on the floor. I went to pick up the truck with enough time to beat a storm that was coming but by the time I actually left the location, I had been there for just about 6 hours. I paid to have the truck for 5 days yet I ended up being able to use the truck for only 4 because I had to buy parts for the truck and fix it myself and then deal with uhaul. Ultimately, I didn't beat the storm and couldn't do anything with the truck for more than 24 hours. This was a pain and put me way behind schedule. I am military and had required time frames to hit so then I had to try and make contact with my new base in order to explain that I wasnt going to make it on time. That was a whole issue of its own. Overall, it was a terrible experience. I am currently disputing the charge. I never would have paid $2000 when I arrived if I knew that I wasn't going to get what I paid for. Uhaul said they can't help me and that I need to make contact with the contracted store. I have called them twice now and have yet to hear back. At this point, I would NEVER recommend uhaul to any of my family, friends, or military colleagues.Jordan C.
They took my keys, didn't look at the truck or look at the gas or the milage. Maybe they are just trusting. I left the truck as expected on the contract.Jan P.
Had my uhaul reserved and already paid for. The town it was supposed to be in didn't have it so had to drive 30 min to another town to get it. Upon arrival to pick it up they said they couldn't complete the transaction that way and had to cancel it and start all over which incurred a double charge to my account. They never done a walk around to check the equipment, didn't give me a pamphlet or a print out on anything. Didnt have stickers to annotate damage already on uhaul. Not 10 miles into our trip our car hauler had a blowout and we were stuck on the side of a busy 2 lane road for an hour and a half in 106 degree heat index waiting on roadside assistance. Not happy at all and really dont want to use uhaul again because of this horrible experience.Colby H.
Only issue was the key drop off box was inside a locked door. Leaving the key after hours was not convenience.William S.
Great customer service, very quick and easy to work with.Todd K.
The return location was cluttered and somewhat unkempt. We were told the trailer should be returned clean but no one came to check the inside, rather the attendant said we were good to leave.Terry W.
Nothing, everything went great.Dwayne B.
Reserved trailer through Jana in carrollton, since she didn't have what I needed she checked and found one in higginsville, mo. Jana reserved one for me, I called higginsville to confirm the reservation.the lady I talked to said yes it was reserved. She asked if I would pick it up on Friday. I told her it would be Friday late afternoon or Saturday morning . ( my husband is a truck driver wasnt sure when he would be home) she said ok she would note it and it WOULD still be reserved for Saturday. When I got to higginsville " Jeremy" the worker there didn't know where to find my reservation. He call the lady and even tried to call some bob guy.. By this time it is after noon I had been there over 30 minutes already. I tried to get my son to reserve it over the phone he couldn't because it told him the tire shop in higginsville was closed ( this was after we found out my reservation had been canceled) After SEVERAL calls to the 800 number Debbie and Rachael were able to get one reserved for me(3 HOURS LATER) yes 3 hours!!!!! Took the trailer back to Gary in shell rock Iowa and at least he was awesome and knew what he needed to do..Would I rent from uhaul again , I can honestly say I don't know since there are other rental companies out there , but I do know. I WILL NEVER DEAL WITH HIGGINSVILLE AGAIN. Jeremy tried but he wasnt trained. Higginsville experience was horrible!!!!!! Should not have taken 3 hours!!!!????Patty H.
Customer did not leave a comment.Yalanda M.
Customer did not leave a comment.tina B.
Place was locked so we left the key in the box.Phyllis S.
Customer did not leave a comment.Lisa V.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.Glen M.
We rented twice. Both times the lady charged us wrong and didn't know what the price needed to be. The second time she wanted me to call customer service because"it works better just in case you had questions" . We had to move other trailers by ourselves to get to the one we needed, then had to hook it up ourselves. They did not inspect it or anything. I'm very disappointed.Melissa T.
Have more helpful and courteous call center employees.Veronica W.
Great people to work with. Great customer service.Marilyn M.
Contract unable to be printed at time of checkout due to low ink. Safe Move protection added without customer knowledge and was very difficult to remove/credit back.JONATHAN E.
Fix your directions for this location...we had to pay for the extra miles it took to find the place...not our fault.Kristi B.
Map quest pulled up 2 locations in higginsville, one that was deserted. It was difficult to find.Randol W.
Customer did not leave a comment.Scott W.
Great service , everything was perfect !Luan K.
Easiest pick up ever!Mark C.
Customer did not leave a comment.Martin R.
I ordered all 3 dollies, but she said they only had a furniture dolly and a utility dolly. So she charged me for the furniture dolly and the utility dolly. After she charged me, she went and talked to someone and came back and said they actually only had a utility dolly and if I could â€œjust wait for maybe an hourâ€ they could find me a furniture dolly. I didn't have the time to wait, so I asked her to sign that we didn't receive a furniture dolly like we were charged for, so I wouldn't be charged at the drop off place for not turning in a dolly. So basically, I was charged $10 for a dolly I didn't receive and she didn't know how to fix it or take the charge off once it has been charged. Also, kind of frustrating that they only had 1 of 3 dollies I ordered. Also, there were a few empty soda bottles in the truck and there was a lock but no key with it.Ronald S.
I selected 14.00 safe move, but I was charged 56.00. Please investigate and inform. Thanks.Lee B.
Customer did not leave a comment.Valarie S.
Lisa was very helpful and went the extra mile to help me out. ThanksMartin R.
Marker light on front of the left wheel well was out, other lights were fine.Gerald B.
Customer did not leave a comment.lisa V.
Customer did not leave a comment.Bonita H.
Call Denver on the door they do nothing.Gary C.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.Leanne C.
While we didn't realize it until on the road, the hood of the truck turned out to be loose enough that we were concerned that it might spring up driving at highway speed. We adjusted it when we stopped but the same thing happened again. It simply did not fit right, The truck did not sound like it was maintained very well, high whine of the engine and it took enough gas to replace that it worked out to about a dollar a mile, often a sign that the engine needs work. On another note, the local dealer where I reserved the vehicle weeks before had gone out of the UHaul business by the time of my move. I was not notified until I made contact the day before, then found out I had to pick up a truck (30 mi round trip twice) for my time as well as a driver's and the gas for the shuttle, plus rental plus gas plus milage, for a local rental of about 6 miles. Although I explained it to the new agent who tried to help unsuccessfully, I was given a toll free # which was an advertising loop. I found a different # online for customer service which got me an agent who was helpless. I then submitted a complaint via the online contact platform. I received a return call from someone else who was very helpful, seemed to understand that this was a customer service issue and responded. I appreciate this. THANK YOU!Barbra B.
Customer did not leave a comment.Forrest Y.
Was VERY difficult to find. Is not marked at all. Was off the beaten path. Staff was not helpful or knowledgeable at all. Did not check in the equipment other than just write time and date on a piece of paper. Was advised I would be contacted if they needed anything else. Was basically told they didn't really know how to take returns (and there was no sign of any U-Haul equipment anywhere) and would have to call someone later in the day. This location needs to be removed from the U-Haul system.Chris C.
This is a new location for McCullough Tire. Nice people and good location.Mark C.