Trailer was in field with knee high grass.charles B.
Customer Reviews for MCEZ Global Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was at the location during normal working hours. No contact number for customers to call if office is close. It took 3 weeks to get a return receipt invoice closing out the hold on my credit card. The only thing positive was a small U-Haul sign almost hidden by the grass and weeds by the road. I pass it two times and the third time I spotted the U-Haul colors.JIMMY C.
U-Haul sent me to a location that had two trucks; one clean and ready to go that I was supposed to take, and one that had been turned in the day before so was dirty with trash inside. They didn't have the keys for the clean one, so I ended up with the dirty one with trash inside, after walking through a swamp to the back of the truck trying to open it. Also, this location did not have the equipment I requested; a dolly & furniture pads. I went to two other locations before I finally obtained the dolly & furniture pads that I needed; 1.5 hours wasted; they could have sent me to a better location to start rather than removing the equipment from my contract as though I didn't need it. So, the equipment was on a separate contract which turned into a nightmare when I returned the truck and equipment at the end of my one-way rental.Alison D.
Rep was very professional and friendly!ROSS K.