Customer Reviews for Mclean Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mclean Self Storage LLC

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Charles R. on

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Online check in was truly AWFUL. Very nearly gave up all together. Probably the worst App and un-user friendly experience I have EVER had.

Nicholas R. on

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My experience was fine.

Saad I. on

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Customer Service

Marcus L. on

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Customer did not leave a comment.

Maan H. on

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Great service

Tonia P. on

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The rental location was the worst I have ever experienced. The overwhelming odor of old stale cigarettes was disgusting. The lobby area was filthy as well. This place should be shut down. It's an embarrassment to u-haul.

Hye C. on

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Customer did not leave a comment.

Helena C. on

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One of the rudest customer service I have ever had. She complained about me being an international citizen and told us to get the dolly and furniture pads on our own instead of getting it for us. Complained about us not getting insurance. Overall just horrible. Will never use the location again.

carl T. on

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Filed a formal complaint and want my money back!

Alexander M. on

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The self check-in/mobile experience was a nightmare. No response from customer service agents through chat feature. Do not recommend this feature/service AT ALL. There was no point.

Patricia B. on

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At every opportunity during my recent move, U-Haul let me down. I arrived to pick up my equipment and the location was closed, even thought they were supposed to have opened 15 minutes earlier. I had specifically booked the 24/7 service so I didn’t have to go inside but it wasn’t set up correctly, meaning I did not have access to the keys or the van. I spent 36 minutes on the phone with U-Haul, speaking to three different people and having to explain the issue repeatedly. I was finally told that I could either get a different rental vehicle that was set up for the 24/7 service or I could wait another hour until someone would be there to open the location. Meanwhile I am paying a mover by the hour and have nothing for him to move with. I agreed to take the truck, which should have been the end of the troubles. I didn’t consider the fact that I had also rented a moving dolly to make the process faster and that wasn’t ready with the truck I had rented. So the moving part ended up grueling, it would have been more advantageous to wait for the equipment but hindsight is 20/20 I suppose. Anyway, I was also promised a $50 credit during this phone call, which I never received despite a discrepancy request on the bill I was sent. When I went to return the equipment, the employee at the location came out screaming at my husband about where he had parked the vehicle. (He was listed as a second driver). I couldn’t believe that after waiting for close to an hour at the location that morning with no employees present, this was how we were treated when we returned the vehicle we hadn’t even wanted when we made the reservation. End to end a wholly unpleasant experience. I did request someone contact me about the $50 credit discrepancy and never heard from anyone, I felt like they had a chance to try to make it right and they didn’t even bother. So frustrating, will be looking into other rental companies for future moves.

Mohamed E. on

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Customer did not leave a comment.

Leonza N. on

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The representative behind the counter was rude and highly unprofessional. Upon check in, she was rude to the customer in front of me and once he left, made some disparaging remarks about him. My experience wasn’t any better. I spoke with the area field manager about her behavior. I wouldn’t recommend this location to anyone if they have deal with this representative.

DANIEL D. on

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This was my first time using the uhaul mobile app. It took a minute to understand the approval process and where to drop off the key when turning in the vehicle.

Marco B. on

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A bit tight getting in and out of the location (reason that it is below average). Other than that it was just like any other rental.

William L. on

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Dirty and cramped office and location. Office closed too long at lunch.

Eddie K. on

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Location was awful. The experience with the mobile app was horrible. Van was good.

Ricardo A. on

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Great job

CHESTER T. on

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To mark Return Key box more visibly, put an Arrow at Office Door.

Stephen S. on

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Not sure who is to blame but I was given the exact mileage from truck pick up to destination nothing extra to go and get what I rented the truck for. Then changed extra for that mileage.

shalini J. on

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Emmy is always very helpful and kind and should be acknowledged for her excellent customer service

Shingo M. on

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Excellent staff

SIROUS A. on

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Customer did not leave a comment.

DeLander C. on

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The service was fine. The woman at the desk was ok. The truck itself was dirty and lacked any of the supplies I reserved. The woman at the front ensured I was refunded. Although this place is fine in an emergency, I would hurry there if that’s how trucks are maintained.

Tom R. on

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Customer did not leave a comment.

Freddi A. on

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If this location would have a customer service audit, it would be closed in a heartbeat. As a customer service manager myself, I can testify that this has been the most painful experience acquiring services from a company, ever. I will never do business again with this company.

Katherine S. on

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The office reeked of cigarette smoke. Very hard to stand in the office because of it. The man who helped us however, went out of his way to be accommodating, so we really appreciated his service.

Robin M. on

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The facility is extremely challenging to maneuver in terms of getting the vehicle on an doff the lot. Took 20 minutes trying to maneuver getting out of the parking lot and about 10 to get the vehicle parked upon return. No staff offered any assistance. Large trucks parked too close behind the uhaul parking spaces. It was a nightmare. On-property person was pretty rude. Location was supposed to be open until 630pm. We returned just be 600pm and the office was closed with no indication of where to leave the key. Wandered around for close to 10 minutes before we found the key drop.

Keenan M. on

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I have used uhaul multiple times in the past, I like the concept, I like the convenience, but I will not rent from this location ever again. The lady who works there is horrible. The customer service is one of the worst I have ever experienced in my life. And if you actually read this comment, I highly suggest you check out the other 30 1 star reviews that's there on Google for this location.

henry H. on

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this was a very small location for such a big truck

Phillip M. on

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The woman at the desk needs to stop smoking. The place reaks!

Bradley W. on

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Customer did not leave a comment.

Tremayne L. on

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Customer did not leave a comment.