Customer Reviews for MDI Rock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MDI Rock

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Dennis K.
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Customer did not leave a comment.

jon M.
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GLEN C.
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None, was there for me when I needed a short notice U-haul, in and out in no time. Thank You

Cathi W.
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Customer did not leave a comment.

Daniel D.
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Jeff E.
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Good customer service !!!

Kim Y.
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Customer did not leave a comment.

Butler D.
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Kim Y.
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Prompt and friendly service. Will use them again.

Ievgenii K.
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Customer did not leave a comment.

Jerry M.
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FYI - I ordered a 26' truck a month in advance. The day before the scheduled pickup I was notified by Uhaul no 26' truck was available. I had sold my home in AZ and moving to OK. The only truck available to me was a 20', which was not large enough to move my belongings. U-Haul left me in a terrible situation. In order to have enough cargo space to complete my move, I was forced to rent this 15' truck at the additional cost of $1179.15. Had I known U-Haul would had left me in this situation, I would have ordered a truck elsewhere. Please refund the unexpected and unnecessary charge for the second truck totaling $1179.15.

Joe T.
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Originally went to another location closer to my place. Personnel would not answer the door. The location I ended up at stayed open late to help me obtain a rental at the last minute! Staff had excellent customer service!

Michael W.
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Customer did not leave a comment.

William A.
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Return was easy. No issues at all.

Teresa H.
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I am not happy with your Sossaman and Main Street location, UHaul had text me the morning of pickup after we left the house, I had forgotten my phone, so when we got to the Sossaman and Main Street location they new nothing about our rental, I asked if he he please check it out as I didn't have my phone. Well reluctantly he called and found out the street address, while we were there I looked up address on my husband's phone and several cities with that address appeared, so I asked the UHaul rep which city, his response, I don't know. Well I named off the cities and when I came to Chandler he said that's it, well we drove 28 miles and that was a resident, so we went to the nearest UHaul and they looked it up without a problem and another 17 miles we arrived at the correct location. Needless to say we were not happy. So overall I think UHaul should give us some kind of coupon or refund.

Bradford S.
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Service and the equipment excellent.

Tammey G.
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Customer did not leave a comment.

Elmer K.
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Great service

Brian R.
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fast and Friendly service. Easy check in and out.

Mark C.
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Customer did not leave a comment.

dwaylon A.
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Continue your friendly and helpful service!

Tom G.
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Wonderful people...friendly, professional and helpful. Highly...highly recommend them!

Mike G.
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Customer did not leave a comment.

jim H.
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Nothing needs to change. Receptionist was quick and knowledgeable. Had a person right there to help load the trailer onto my truck. Person was very friendly and courteous.

John B.
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Customer did not leave a comment.

Marie B.
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Great Team very helpful

AMY R.
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Jonathan D.
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Alonzo S.
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Randy B.
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LUIS L.
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Wendy M.
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When I picked up the truck it had 1/4 tank of gas. It was returned with 1/4 tank of gas. They still charged me $28.90 for gas. I drove less than 35 miles.

Curtis C.
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Very friendly and great customer service. Always have what I need and are very helpful too. My go to place for uhaul needs

Diane S.
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Customer did not leave a comment.

Christopher C.
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Easy drop off and friendly!

Jeffrey A.
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Customer did not leave a comment.

John B.
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Keep up the good work>> Thanks

PAMELA H.
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Customer did not leave a comment.

Michael S.
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i have rented a trailor 7 times, when i do i only use it for 4 to 5 hrs. i am still charged approx 70.00. its too expensive. i dont even get a brake on the price for how many times i use a trailor and for the short time i use it.

steve K.
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I had to drive 15 miles to get trailer. 30 mile round trip. There must be 20 other locations that are closer. U-Haul obviously does not care about the customer experience.

Jerry R.
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Customer did not leave a comment.

Candace H.
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Easy rental! Convenient location and friendly service. Highly recommend!

Annette K.
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The radio in the truck was inoperable. I did mention it when I turned it in.

SARA L.
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Customer did not leave a comment.

Christopher S.
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COVID-19 protocol? Meet outside rather than have customer into tiny office where one (of 3) employee is coughing and no one wearing masks. Why did I bother checking in online? It would have also been cool to know that furniture dolly was not going to be there so I could have planned in advance. Location was very convenient. Staff was friendly and laid back.

Tammy R.
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Friendly, kind and knowledgeable staff it was my second time using this location in a week's time and I will be back to the same location.

Nicholas W.
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Truck was dirty. But overall experience was good.

Del B.
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Customer did not leave a comment.

Ronayle E.
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Amazing customer service.

Derryl C.
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Love the convenience of this Uhaul facility. The ladies upfront and other employees are always very helpful and nice. Equipment is clean and in great shape.

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Super nice staff! Helped me get a truck early and super friendly! Great customer service!!!!!

DON L.
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The best Uhaul experience ever Very friendly and helpful staff Could not be happier and a very fair cost I recommend HIGHLY Thx

Christopher S.
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The pricing is misleading and for the price customer service is not up to price point. Called about when the latest I could return this vehicle and was told it was a 24hr rental and customer service rep seemed annoyed I was calling.Was charged two says rental. Not likely to use again

larry L.
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Very good service. Lady helping me was so nice and knowledgeable. Was in and out in matter of minutes.

Jessica H.
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Customer did not leave a comment.

Anne W.
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Both ladies were personable, friendly and very helpful. I will be back and will refer all friends and family. Anne

Josh R.
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don K.
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Jason R.
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darrell S.
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Nice truck for the price

James K.
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Kimleigh B.
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Great service

rodney W.
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Very nice people and equipment was in excellent easily used

elvita W.
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Customer did not leave a comment.

TAYLOR C.
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Jeff T.
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Shad B.
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Jennifer B.
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Dan M.
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Richard S.
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In this day of poor customer service at most places I visit. I was very refreshing and a great experience to work with these folks at MDI Rock. They were ready and waiting for me. I was in and out in a timely matter. Thank you very much.

Tabatha W.
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Customer did not leave a comment.

DAKOTA L.
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Great customer service

Kim C.
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Excellent customer service.

karianna G.
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Customer did not leave a comment.

Philip G.
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michael R.
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Steven M.
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Although the box was in need of cleaning ; which we took care of prior to loading; and when we returned the truck the manager took care of us because of it Very customer friendly

Caleb H.
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Customer did not leave a comment.

Anne Marie G.
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Nothing. You all were so flexible and helpful with the crazy situation I was in. So appreciate your help.

Philip G.
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Customer did not leave a comment.

Timothy G.
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I arrived after hours place was clean and inviting

John Z.
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Customer did not leave a comment.

Dave B.
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Nicole S.
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A through inspection on each truck needs to be completed every time a truck comes back, the alignment was off and it was having a difficult time shifting the entire way. The tow had a tail light that was missing all of the screws it was taped on. Within hours it was dangling and at my 1st stop to fill up I inspected and found it hanging there. I had to retape it and pray it was not going to fall or fail. I did not receive all the the products I paid for resulting in damage occurring to my furniture.

Robert L.
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Customer did not leave a comment.

Heather W.
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Wonderful staff assistance

Robert B.
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Customer did not leave a comment.

Phyllis B.
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Excellent service. My husband forgot his keys. The guy was kind enough to wait for me to pick them up.

don M.
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Customer did not leave a comment.

noah P.
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Customer did not leave a comment.

Claudia L.
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We arrived just after hours, the mobile check out was not working, I called customer service and after an extensive wait someone finally answered, then disconnected. Very frustrating in the 110 degree heat. The owners of the uhaul return location just happened by and graciously took my key and assured me it would be checked in in the morning. Thank you!

Brian D.
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Not a big fan of on line truck return had issues and had to negotiate final bill. Jessica at mdi rock was fantastic

James B.
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Every truck should be checked, fuses, tires, full tanks of fuel, cleaned inside out. Ie windows

John B.
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Keep up the good work.....

Kenneth M.
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Customer did not leave a comment.

Jamie B.
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Matthew J.
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Leticia H.
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Jairo S.
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I paid $7.00 for a dolly that was not in the truck. There were no instructions on where to pick up the dolly. I would like a refund if possible since no dolly was used.

Yohonda K.
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The facility was fine but the U-Haul wasn't good at all the brakes was horrible I felt I wouldn't stop and crash at any moment and the check engine kept going off and on

No reviews have been submitted for this location.

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