Customer Reviews for Meadowdale Chevron
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

3.0

The location was fine. Your app/user interface on both check-out and return suck big times. If at all possible I will never visit a location that requires it. It took at least 30 minutes to check it out and 15 to check it in.

Rating:

1.0

After my experience, some improvements for the next customer that U-Haul should include are, in no particular order, not losing the keys to the rental truck and easing up on having representatives both online via chat and on the phone repeatedly tell me to "follow the prompts on the app." If it wasn't for two phone customer service representatives who took the initiative to ignore the corporate script everyone else had so willingly submitted themselves to, it wouldn't have been discovered that the keys were, by someone's decision and obviously not communicated to the rest of the U-Haul team members involved, left in a limbo state: somehow both in the possession of the rental location employee (who professed having no idea about any keys) and left in a lock box; the return key lock box. It does not strike me as usual protocol to place the keys for an outgoing rental in the return key box and expect anyone to know that's where they are supposed to be. Especially when that's not what the app said. An hour of my time wasted. With helpers waiting it totaled four man hours of time wasted. Further waste of time? The app. It was only upon returning the vehicle that it dawned on me that I'd been had. For the (in)convenience of 24/7 access, and the supposed smoothness I'd gain by not having to interact with another human being, I found myself pressed into on the job training on how to become a U-Haul Rental Equipment Associate. Following the list of prompts on the app, I learned how to not only properly document the condition of a rental vehicle but enter state identification information too. For the convenience of using an app where I wouldn't have to stand in line to talk with a representative, I ended up talking to three, four if I include the bewildered rental location employee, where I further learned, again on my first day of impromptu training that was foisted upon me as the consumer in the name of convenience, portions of the phone tree for customer service, along with what information is required in order for an official U-Haul representative to provide the combinations for all of the customer padlocks at the rental location (All of the customer lock boxes were empty, by the by). Since this experience, I've forgotten about the lock codes, the show that the rental location employee was more interested in watching on their phone, the names of the kind representatives that did their best on the phone to help my situation. But the feeling of disappointment hasn't left me. The thinking about what it was like to be sold a bill of goods that led to a company founded on renting moving equipment being unable to even do that. The feeling that I wasn't a customer but an employee paying for the experience of working for U-Haul, where an app did it's best to gently guide me into compliance while softly reminding me that all of the legal and financial onerous is on me. After my brief stint in learning the basics of working for U-Haul, I think I will pass next time I am contemplating a move. At least the truck was clean and the A/C worked. Got that part right.

Rating:

1.0

Bad online experience.

Rating:

5.0

Very pleasant

Rating:

1.0

There was no key available, so my order had to be cancelled.

Rating:

4.0

Maintain equipment one truck had a gasoline leak. The first truck you assigned me was not even there. This was the worst experience ever renting a truck or vehicle

Rating:

3.0

Better integration and support between uhaul and local vendor

Rating:

3.0

There were more easily accessible locations with more truck options.

Rating:

1.0

The uhaul dealers need to be trained. He didn’t even know how to take my payment. It took me two hours to get my uhaul after I showed up

Rating:

5.0

Super fast service