Customer did not leave a comment.Michael A and Na W.
Customer Reviews for Melville Dairy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first truck a drove off the lot had the check engine light on immediately. I had to exchange it.Jeffery C.
I reserved the vehicle online, check out and back in of the vehicle was very quick and easy. Sue was helpful and friendly with any questions we had, and we had a few laughs. The vehicle was newer, clean and well maintained. Moving is stressful and tiring, this however was a pleasant experience. I will definitely recommend this location to my friends! Thank you.Crystal A.
The cab was kind of dirty and the fuel was only barely at the "F", meaning that i had to spend more money on gas ultimately, filling it up before turning it in. It also took about 25 minutes to pick up the rental. Otherwise fine. They gave enough of a mileage buffer to easily complete my trip, and 46 hours of useBen S.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.Jo S.
Customer did not leave a comment.Laurie G.
Easy pickup in Godfrey, IL and easy drop off in Overland Park, KS. Courteous staff at both locations. Van was spotless and ran great.Ralph B.
Should of dropped it off in AltonALVIN A.
This place DOES NOT need to be a U-haul provider!!! They don't know what they're doing.... took over 30 minutes to get stupid trailer AFTER we did the online check I because we were in a hurry!! They didn't know how to connect everything so asked my husband to do it!! When we returned it.. same thing.... only a girl working there...... and she didn't know how to unhook!! WHY did we pay the exact same amount as we would have at a FULL service u-haul?????? And..we had to get a bigger trailer because they didn't have a 4X8..David N.
Customer did not leave a comment.Daniel F.
Drop off ended up going very smooth, and the employee was nice. Started out a little confusing due to not seeing anything indicating this was a uhaul location. There was only 1 other truck.Elizabeth P.
Customer did not leave a comment.mark A.
Very convenient location for Godfrey. Uhaul representative went out of his way to help me. I've rented twice from him, wouldn't go anywhere else.Jewel D.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.Philip H.
Customer did not leave a comment.Judy D.
I was told I would receive a credit for the extra gas I left in it. When I picked it up the truck was nearly empty. When I dropoed it off it was just less than half full. Instead of getting the credit, I was charged and extra 8 dollars for mileage overage. Thecdrop off plave, Melville Dairy said " We dont do that". SO No Ill never use them again.Boyd W.
Customer did not leave a comment.Cheryl R.
Customer did not leave a comment.Terry C.
Super impressed on how fast they took care of us. We needed service fast and they delivered. Staff is very friendly this is the second time we've used this location will use it again for sure.Jamie G.
Everyone in Melville dairy was polite and in good spirits.James S.
Your employees do not know how to operate the software and it took me nearly an hour to check in. They tried twice and couldn't do it. So finally I checked in online and that worked. It should not be this hard. They were super nice about it it was a giant waste of my time. Please come up with a better system to check people in.John L.
Customer did not leave a comment.James S.
Better training and more qualified personnelMichael W.
Customer did not leave a comment.Edward H.
Customer did not leave a comment.RHONDA B.
Customer did not leave a comment.David P.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Douglas N.
Customer did not leave a comment.mark M.
No one available to help hook up the trailerDennis H.
Customer did not leave a comment.Jack W.
I had a reservation to pick up my truck 3 miles from my destination and had to go almost an hour out if my way to get the truck i ordered. I had reserved the truck almost 2 weeks ahead of time. I did nit receive any compensation for the extra miles i had to drive. The location itself and the man working there was nice.Terry R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Ellen F.
Wish I knew her name at the Godfrey location. Such an upbeat personality & could do it all!Lori D.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.jonathan B.
Customer did not leave a comment.Donald P.
After driving there sales person lied to me said equipment was already rented. Called back. Other salesperson said they weren't rented so had to drive back. Even he didnt know how to rent it out. Trailer needed some serious attention. East alton location. Much better place and equipmentZane H.
I had to go to this location as a last minute switch initiated by uhaul. The place was dirty. I had to wait 30+ minutes for my rental due to a vehicle carrier being attached to my rental. I did not need the vehicle carrier and the clerk on duty didn't know how to disconnect it. So I had to wait for a manager to get there. I received the vehicle with 1/4 tank of gas, when this was a non-local rental. I had to stop to get gas 30 minutes into my trip. All in all, it was frustrating.Theresa C.
Customer did not leave a comment.Roy J.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Marshall R.
Had no problems at all. Everyone was nice n eager to help.michael N.
Customer did not leave a comment.Timothy W.
employee that took care of me was great! all went well.MARCY P.
Pleasant customer service.Deborah M.
Agent was friendly and respectful of my time. The truck itself "pulled"to the right, -which I reported. Front end didnt handle bumps well. But we made the trip of moving my daughter from NC ti Il without incident and I'm glad Uhaul was there to help make that happen.Terry D.
Monday night after a very long day of moving, i went in to drop off my keys to the Uhaul. The Blonde guy at the counter had no idea what he was doing. He tried to find my order for over 20 minutes. Anytime another customer would come in he would tell me to wait and go check them out (which i did not mind at first). He finally called his boss and tried to work it over the phone.. still no luck. Then a crowd of people came in.. of course he has to tend to those customers so they dont have to WAIT. Well i finally gave up after 30 minutes of waiting. Told him that i had paid through the app earlier and asked if he needed anything from me. He said Nope! And i left. I will most likely never be using the APP for "convience" again.Casey S.
Went out of their way to get the size vehicle we wanted - they are GREAT!!mats P.
Customer did not leave a comment.Elige W.
Customer did not leave a comment.Hector H.
Customer did not leave a comment.James H.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.william H.
Customer did not leave a comment.Patrick M.
Was great! No issues!robert F.
Customer did not leave a comment.Susan W.
Customer did not leave a comment.Rachel S.
Customer did not leave a comment.Michelle S.
Great job.Thomas H.
Customer did not leave a comment.marcella H.
Customer did not leave a comment.Rich L.
Customer did not leave a comment.John G.
Customer did not leave a comment.Paul H.
Know and understand the pricing better. Know what equipment is available for rent and what is reserved. I was told incorrect price on the equipment I rented and incorrect information on the duration of rental. I also wanted to rent a trailer but was told it was reserved which it was not, the representative didn't know the difference in trailers he had.BRAD W.
Remember da blankets.Mike I.
When i arrived to pick up my truck It was not at the location the worker spent almost an hour trying to figure out how i was able to rent a truck online that was not there. This hour came out of my time i had reserved with the truck. the online app said i wouldn't have to go inside and wait in line. however the app would not pick up the location up on pick up or drop off. after all the misshap the store clerk somehow changed my drop off locaiton to be the same as the pick up location which is not what i choose when order and i even asked her if it was ok to drop off at the other locaiton. the app again failed i asked to get the number for the uhaul manager STEVE Wheeler whom i was able to leave a voiemail with and never got a returned call. I called the 1800 number and spoke with a very nice woman named Navia who was able to get this straightened out for me but again and hour of my time not to mention pure frustration. The melville dairy store in godfrey Illinois has incompetent workers and should not have uhaul services.Jenifer P.
Customer did not leave a comment.Laura P.
Customer did not leave a comment.Bill L.
Customer did not leave a comment.doug B.
Customer did not leave a comment.Daniel F.
Provide help with trailer hookup.Doug M.
Customer did not leave a comment.Dean C.
Customer did not leave a comment.ronald R.
I was automatically switched to a larger truck without notification or agreement, it took FOREVER for the attendant to get through the computer work to pick up the truck, no one went with me to check out the truck's condition/mileage/gas tank reading. When I came back to drop off the truck I still ran into computer problems (a phone call to the boss had to be made) and found out the gas tank reading was not correct. It was not a really bad experience but I do think that the attendants should know how to work the computer and someone should go over the truck with you before you drive off the lot.Karen D.
Train the worker on the softwareRandy W.
Customer did not leave a comment.Luke L.
Customer did not leave a comment.chris H.
Customer did not leave a comment.CHRISTOPHER C.
Owner really was helpful, good folks.Brian C.
Customer did not leave a comment.CYNTHIA F.
Everything was great. Nothing I can think of to improve.Janice G.
Make sure employees know how to work with a credit card and U-Haul forms. I had to wait 1/2 hour for clerk to process paperwork as his boss tried to walk him through the procedure over the phone, at the same time he would run off to collect money for gas purchases.Wayne H.
It took quite a long time to get the paperwork done in order to get the trailer. The person on duty didn't really seem to know what she was doing. Also we had requested a furniture dolly on the online reservation, but the location did not have any available.Carolyn F.
Customer did not leave a comment.Arthur R.
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.Darryl W.
I was confirmed for an 8am truck pick-up on 4-23-16. There was only 1 store clerk working both the U-Haul counter,as well as, the regular store customers. There was an issue with our reservation, and she had to place a call for computer assistance to complete and print the reservation. We waited 30 mins. While someone walked this clerk through the gliche. My boyfriend had to leave me at the store to complete the transaction, as we had 4 people at our house waiting to load the U-Haul. It was a stressful start to our day. Upon returning the truck at day's end, we were going to be charged an add'l $1.96 on top of the required charges. I aggressively declined to pay, due to our morning inconvenience. Not only was I frustrated, but so was the person in line behind me, wtg for her U-Haul. Thank YouJacqueline G.
Customer did not leave a comment.John G.
Customer did not leave a comment.joy L.
Friendly fast servicedonna T.
However, the pick up location was 15 miles from my requested pick up location and I reserved 5 days in advance. Why couldn't the truck be relocated for me? Not good customer service. Plus I reserved an appliance dolly and when I got there they didn't have one. I was out of town and didn't really have any ideas where else to scramble up a replacement. Again reserved way in advance, should have been there for me.John Z.
Customer did not leave a comment.Joe P.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.BECKY S.
Arrived in the am and took 1/2 hr to get a trailer. The attendant was tending cash register and filling out paperwork between sales. No help in setting up trailer- just said take that one. Not use to this at uhaul. Usually they make sure everything is hooked up properly and all connections are secure. A little disappointed from what I'm used to with uhaul.Ryan S.
Customer did not leave a comment.ANGELA G.