Customer did not leave a comment.Mitchell L.
Customer Reviews for Mercer Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dottie I.
Customer did not leave a comment.Robert R.
Not a thingKAREN M.
Customer did not leave a comment.JENNINGS M.
Customer did not leave a comment.Ray N.
Amber was fantastic- so helpful in getting things when we needed them. A great representative for your company!THOMAS G.
easy pick up and drop off. Great experience overall.JOSEPH V.
Customer did not leave a comment.JENNINGS M.
Always the very best service and most friendly staff at this Harrodsburg location of Uhaul I would highly recommend this location to anybody in need of a U-Haul truck or trailerJENNINGS M.
Customer did not leave a comment.AMY B.
Very friendly and accommodating. Had brand new equipment.TODD H.
Great jopJunior L.
Beyond the call. We needed a trailer and we got what we needed, at the time we needed and that was thanks to the UHaul owner who got us the equipment after hours, kindly and safely. We are glad we have this level of service, something many other companies or even franchises don't have. We are sure about coming back to Mercers Outfitters, where we get what we need, when needed! Thank you!OSCAR S.
Customer did not leave a comment.MELISSA H.
Customer did not leave a comment.Lee M.
Customer did not leave a comment.KEITH W.
Since our move to the area a few months ago, we have used Mercer Outfitters for our UHaul needs several times already, from dropping off as well as a pickup location. Service has been excellent every time. Of all the different UHaul locations in town, so glad we have chosen Mercer Outfitters. I have been to several corporate UHaul locations and always felt like just another customer and the while the service was good, there was nothing impressive or outstanding about the experience. But the experience at Mercer Outfitters made us feel more like a friend or family and not just another â€œcustomer.â€ Amber is always helpful, friendly and cheerful. Simply the best!JAMES D.
Customer did not leave a comment.CORY M.
GOD Bless..Such kindness.ken and lisa MontgomeryKENNETH M.
Checking in on line is the way to go , in and out 10 min tops , drop off less than 5 mins ! Excellent place and staff!!!larry C.
To had the reservation in Lexington and did not have the trailer that I rented. Had to drive 49 minutes away adding 3 hours to my moving day, 159$ additional for the movers, A1c/2 tank of gas and put me driving on the interstate in severe thunderstorms to get hone. No apology, I've been charged for both rentals and the area manager has failed to return my calls. This location was great but UHaul as a whole was HORRIBLE to work with!Trina O.
Before this location I spent 2 hours chasing my reservation. The original location didn't have my unit nor a solution for me. I will never rent from UHaul unless I absolutely have toAlex G.
Customer did not leave a comment.David R.
Customer did not leave a comment.ANGELA S.
Please disregard my last review. I was angry and not thinking clearly. These guys worked out the issue, it was completely on U-Haul and not them.Sean P.
If you schedule to return something after business hours they charge you for an additional day, plus a "after hours service fee".SEAN P.
Great customer service. Eric went the extra mile in securing a truck for our move! JCJERRY C.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.RICKY S.
Great experiance. One woman by herself, had a jack took trailer off my hitch. A model for how your small locations should operate.Jennings M.
Customer did not leave a comment.Deric F.
Customer did not leave a comment.JUSTIN W.
Customer services at Harrodsburg KY was excellent. However my previous reservation time at the previous dealer in Nicholasville KY was messed up and their number listed online was incorrect. Had to drive a hour out of my way to pick up the trailer at Harrodsburg KY.MICHEAL T.
Customer did not leave a comment.WILLIAM E.
Customer did not leave a comment.DONALD S.
Could not access webpage at pickup - had to call customer service who were very helpful. We had a HORRIBLE time with the lock on the key pickup boxes. Stood >30 minutes outside in 20 degree weather trying to get the lock open. Was offered to find another location or upgrade to a larger truck. Neither were an option as we were on a time constraint and I did not feel safe driving a truck twice the size as the one I reserved. Will definitely use this service again if needed but PLEASE fix the lock situation. This was SO frustrating.Lori H.
Customer did not leave a comment.carl B.
Customer did not leave a comment.GARY M.
Very helpful staff. Parking is tight.THOMAS R.
When I reserved the truck online I selected "NO" for the insurance option. I did not request/want the insurance coverage, was not given the option when I picked up the truck.Michael W.
Stop charging 3 and 4 times on a one time rentalKristi L.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.jennifer J.
It would be nice to have a pick up truck for rentAddison C.
We asked for 20 moving blankets and got ZERO!! How in the hell are you supposed to move 3; floors of furniture 75 miles with NOTHING to protect it??? We lost over $1500 dollars worth of furniture trying to "make do" Hmmm next time I will pay the moving company $2000 to do it for me. ðŸ˜“James C.
Customer did not leave a comment.Joshua H.
Unknowingly, the day I called , the business was closed. The owner went above and beyond. He came in just so I could rent a truck. Unheard of in these crazy times. I was relocating my business and was at the mercy of when I could get people to help me. His kindness was crucial to my move. Wonderful experiencesheila W.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.Todd F.
Customer did not leave a comment.Roger H.
Customer did not leave a comment.Patricio R.
Customer did not leave a comment.ROBERT D.
She was so helpful to make the process so easy for me.susan I.
Customer did not leave a comment.Melissa T.
Customer did not leave a comment.Tomika H.
Customer did not leave a comment.Ryan C.
This is the only uhaul location I use, amber is awesome to work with! Highly recommend!Allen D.
Service was good and friendly. The only problem was there was never an answer when I tried to call and confirm or to let them know I would be late to pick up.Michael V.
The people were very nice and helpful.Robert B.
The problem is that I had to go to Harrodsburg to pick up the trailer because the Lexington location did not have one that was operational. This location was out of my way. The trailers at the Lexington location need to be fixed or trashedLance H.
Customer did not leave a comment.Amanda C.