Customer Reviews for Merit Market Truck Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Merit Market Truck Stop

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Edward G. on

Rating:

Customer did not leave a comment.

Fred B. on

Rating:

The girls at the store for pick up were wonderful. U-Haul needs to have someway to prop the trailers up the 6 x 12 trailer was too heavy to lift up onto the hitch. There needs to be someway or some thing to set them up so that it’s easier to get onto the hitch.

KELDRAIN F. on

Rating:

Customer did not leave a comment.

Jose D. on

Rating:

Spent more that 2 hours picking up A trailer, that after I had made reservations the day before, when made reservations the girl told me I had a window of 2 hr.and that she would write that on the notes after a hour call the main office to complain, and they told me my reservations was canceled because I didn't pickup on the hour that was on the reservation I explained to her what they had told me, and she with a attitude told me it was my fault. So hung up on her.the worst Experience ever.

Derek B. on

Rating:

The truck was very dirty inside and out. I recently rented the same size truck and had an excellent experience, but this wasn’t quite the same. The truck most sat on grass, and was regularly mowed around. The wheels were completely caked with damn grass clipping ( A LOT!). It was also easy to see that the truck has been used a few times for landscaping, as everywhere the driver’s arm sat in the truck was black dirt. There was a McDonalds bag behind the center console, still with fries.

Tunisia C. on

Rating:

Cheaper mileage charge

LeAnne A. on

Rating:

Customer did not leave a comment.

jack P. on

Rating:

Customer did not leave a comment.

ROBERT S. on

Rating:

TWO WOMEN AT THIS LOCATION KNEW NOTHING ABOUT THE PROCESS. DID NOT KNOW HOW TO PROCESS MY DRIVERS LICENSE. DID NOT HAVE ANY ABILITY TO HELP PICK UP TRAILER FRONT TO PLACE ON MY TRUCK.HAD TO ASK STRANGER. THE WOMEN WERE VERY NICE, BUT NOT TRAINED.

Brian S. on

Rating:

They had no clue how to rent a trailer. Had to call another office. The plug in for the trailer did not fit my truck. I had to buy an adapter. The trailer lights had a short in them and would not stay on. I also had to hook up my own equipment. Very bad service. Never again.

Aben P. on

Rating:

They where very nice and friendly

Susan E. on

Rating:

They were very helpful and friendly at this location we had no problems when we dropped off the truck.

John P. on

Rating:

Customer did not leave a comment.

sherry W. on

Rating:

The truck had three bald tires and the gas tank was just under full. I called to have new tires and they came out next morning. Had to put different wipers on in Gainesville. Gal was very nice who was in charge of rental but she hadn’t been trained properly. I would never rent from this location again

MARK B. on

Rating:

Customer did not leave a comment.

Jack E. on

Rating:

My reservation was changed 3x. Once while I was enroute to the 2nd location then had to turn around and drive 45 minutes north to finally pick it up. Reservations were made a week in advance

MARK B. on

Rating:

Customer did not leave a comment.

Ideybis G. on

Rating:

Excellent and friendly staff!

Diego C. on

Rating:

Customer did not leave a comment.

Jesus A. on

Rating:

Inside of the truck was filthy and smelled like smoke, I had to clean it before I made my trip cause it was so nasty. I reserved 12 moving mats but this place only has 10 in stock. I would definitely recommend to people to go out of town for a uhaul rental rather then this location. The ladies working there clearly didn't want to deal with uhaul responsibilities and the quality shows.

James T. on

Rating:

Customer did not leave a comment.

Richard Q. on

Rating:

Customer did not leave a comment.

Mitchell W. on

Rating:

Customer did not leave a comment.

bill C. on

Rating:

Fill the gas tank before we get there like PENSKIE.

Richard M. on

Rating:

Broken strap on auto transport. Didn't realize it until trailer was picked up and car was loaded. Had to TAKE IT BACK AND GET ANOTHER ONE. NOT HAPPY AT ALL. IT DELAYED OUR TRIP!