Customer Reviews for Merritt Machine Works

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Merritt Machine Works

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Richard H.
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Have a way to verify gas level

Reindert J.
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The process was simple and I was on my way in minutes.

Keith O.
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Customer did not leave a comment.

Genelle J.
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Lady was amazing, so friendly so helpful, so kind . Definitely made more the last location that almost got us arrested for stealing our rented uhaul

Stephaine K.
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Customer did not leave a comment.

carol M.
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Customer did not leave a comment.

Stephanie-Dawn D.
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It was good for me I can say to much. One thing I would suggest is when selling the mattress bags either get bigger bags or let people know they are for a standard size Jung Queen Diuble or twin. If you have a pillow top or something like that that these bags will not fit anything but standard plain Jane. It is not a one size fits all

Ryan B.
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I was told that if I paid for extra Km's upfront, the unused amount would be refunded. When I dropped off the truck I was not refunded for the unused km's. I suggest you provide the refund as promised in the next two business days, after which interest will begin accruing at a 20% interest rate.

Karen S.
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Customer did not leave a comment.

Dave G.
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I made a reservation a week in advance and I did not get a call till the day before that the equipment wasn't going to be at the chosen pick up point. I was told I would have to travel 2 hrs out of my way to get the equipment. I would recommend an attempt be made to get the equipment transfered to requested location and 'if not' - call and let the customer know with more advanced warning than the day before.

Deanne E.
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Everything went smoothly

Chad M.
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Continue your friendly and honest services thank you

Terry W.
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Great customer service. Thanks!

Brenda D.
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The only thing that I thought was ridiculous was having to go to out of town to pickup the truck at my exspence

Derlanda H.
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The representative was friendly at the local location; however, your equipment is unsafe! Two tires on this vehicle were unsafe, 1 blew. If maintenance was being done on your vehicles, we wouldn't have had this issue and put the lives of people at risk. We have pictures of the tires that prove the shape that they were in. We traveled apprx 350km. Also, when calling in for roadside assistance, we are a customer in Canada, we go by Kilometres...not up to me to do the conversion into miles. I will not be renting a vehicle from you in the future.

Richard S.
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Excellent rental experience.

Doug P.
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I used the app to complete my rental as the location was closed. The online process was very easy to complete, very good experience with the app.

bill T.
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Customer did not leave a comment.

Vikki H.
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Service was great

Frank H.
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Customer did not leave a comment.

Darcy G.
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No comment !

Michael B.
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Pat went a bit beyond the call of duty to help me out. Great service!

Joyce F.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

MLP D.
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The service we received at the Merritt Uhaul was exceptional. Thanks for all your hard work.

Richard G.
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Staff was polite and helpful in everyway. There is not much to improve upon here.

Murray M.
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Customer did not leave a comment.

judi W.
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Customer did not leave a comment.

Sonya Z.
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Customer did not leave a comment.

Michael H.
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The lady at the desk was very helpful and friendly. I would highly recommend her and your outlet.

Chris J.
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Excellent service, everything was perfect.

Larry M.
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We were very happy with the degree of accommodation supplied by the agent in Merritt. He could not have been more helpful in finding a solution for our difficult situation after the engine went out of our car so far from home. The only thing that could have made things better would have been if the van was supplied with tire chains. Driving 2-300 miles on glare ice on mountain roads with the weight of the trailer behind the empty van, was not exactly relaxing. However, we got home safely and gratefully. Thank you all again.

linda M.
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I'm not impressed that by returning the truck early, we were not offered a refund. Not good customer service :(

Glen S.
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Seemed to redo application process when picking.up the rental. If someone were in a time.sensitive/ or.just.impatient with having to duplicate, you could see.some getting annoyed. Equipment and.price was very good. Pat showed all the features of equipment.for someone who had never.used.one before, thanx. Good experience overall.

Harold H.
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good service

margaret H.
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I was unable to figure out how to change the drop off location online when I made my reservation. I thought I could make the change when I picked up the uhaul. The uhaul rep in Savona was unable to figure out how to change the drop off and told me to call a 1-800 number. I called and they were unable to resolve so I was charged triple the original quote. Very disappointed and frustrated.

Kyle M.
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Customer did not leave a comment.

moses E.
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Nice people there and they are honest

MLP D.
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Thank you Norma! You go above and beyond to help us get the vehicle we need every time.

Troy S.
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I was very impressed with the drop off location. The staff was very understanding and helpful. I give 10 great stars for the drop off. It was a very stressful move as we moved on the long weekend. Very very impressed. They recognized that we had cleaned out the truck and were very happy with us as well.

Marcus O.
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Customer did not leave a comment.

COLE B.
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Good

Shane R.
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Customer did not leave a comment.

Christine B.
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Customer did not leave a comment.

Angad B.
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The customer support on phone is the worst you guys have. I talked to a supervisor on duty and she could not assist me in where I should park the u haul as I was having trouble finding a spot to park. She did not know I could just park outside as there was a drop box outside the gates. She said I will have to come back in morning from Vancouver to merrit to park and I'll have to pay for the miles too.

Errol V.
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Customer did not leave a comment.

jack H.
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This location is hard to find.

Kathy J.
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The man was so helpful and very nice. We did not realize we got there and delayed his lunch hour, until we were finished with the paper work and were going out to the truck.. we felt pretty awful about that, but he said nothing and was very nice to us....

dana D.
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The only problem I had was that I reserved a 26ft truck and when I went to pick it up it was gone. It was rented to someone out of Hope BC and I was stuck with a much smaller truck that required more trips to move. The agent was very apologetic but I was not happy. If someone reserves a specific size truck then U-Haul should honor that or the rental should be free.

gordon S.
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Customer did not leave a comment.

john R.
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Customer did not leave a comment.

josef W.
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When I dropped the truck off, the person was on lunch break and the office was closed. I called them to confirm they received the truck and that everything was in order and the person was very friendly and professional on the phone. I can't comment on the above questions since I was not able to enter the building.

Philip W.
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Customer did not leave a comment.

Kevin K.
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Give a bit more KM's for the renter. I owed about $1.80 (ish) because I was 3km over the allotted mileage. As long as the renter doesnt rat-bag the truck, and pays for the fuel, overages shouldnt really be a thing

Sharon M.
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Customer did not leave a comment.

Bill E.
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One tail/signal light was burned out and they told me oh it will be fine and never fixed it

Mitchell W.
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Customer did not leave a comment.

Lonnie N.
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Customer did not leave a comment.

RAYMOND W.
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Customer did not leave a comment.

JASON S.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

al B.
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keep going

Jonathan H.
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Customer did not leave a comment.

Jonathan H.
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Customer did not leave a comment.

Darcy C.
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Customer did not leave a comment.

Linda E.
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I am glad that I had someone with me who could help with the techno way of doing things. thank you

Lorne T.
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Customer did not leave a comment.

Darrell A.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Diane B.
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I love UHaul, thank you

Hardeep C.
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very friendly and helpful staff, was able to drop off trailer after hours hassle free would recommend

Jeffrey lendre S.
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Individual Helping was very knowledgable on the equipment, he definately needed some help as appeared to be busy with running of the Metal shop and helping customers. Would go back again!

Katerrina H.
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We didn't do a walk around when picking up the truck. The pick up location is a machine shop rather than a UHaul office so the guy working there was in his dirty overalls.

Lyle B.
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Needs to pay ttention mire to details

Gordon R.
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Customer did not leave a comment.

Kevin W.
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I rented a truck, a car trailer and two van trailers to move a thousand miles in four different trips. U-Haul has been outstanding as far as I am concerned. The reps on both ends were great. The vehicles were there waiting when I went to pick them up. I had a flat tire and someone was there to fix it within an hour. With all the stress of moving after thirty years in the same place, U-Haul made it much easier for me. Five stars.

Allen B.
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Customer did not leave a comment.

Allan R.
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The trailer was a mess. It was cleaner when I returned it than when picked up. Having a more secure after hours trailer drop off option would be something to look at.

Kevin W.
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Customer did not leave a comment.

Bill S.
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Customer did not leave a comment.

Stephen G.
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Customer did not leave a comment.

Ken J.
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Customer did not leave a comment.

Lucas W.
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For starters get your software program working properly . To many bugs in the system . Your system crash 4 time before it would except payment. That not cool. And it seems you guy are getting a tone of bad feed back of that fact . Your app has problem to . And where is all the product if you guys need to truck a load here or there . We run transport . Any way the people that hold the equipment are great both ends .

Kevin W.
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Customer did not leave a comment.

Bill S.
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Customer did not leave a comment.

Mike P.
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Great people to deal with in out gone ! 10 Utah of 10!

ted F.
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Customer did not leave a comment.

Bill S.
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Ease of access to trailer lot. Staff did a good orientation/to do's before leaving.

Luke M.
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Was told I would get a free day rental cause I went out of my way to get the trailer and now no one wants to buck up the money for the free day . NOTHING but bullshit will spread the word how U-Haul works NOT pleased

Sara P.
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Customer did not leave a comment.

Kim W.
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Inform all customers that the uhaul rental is for only 48 hours.

MLP D.
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A huge thank you to Norma! She went above and beyond to make sure we had the rental truck we had reserved and gave us a worry free vacation!. Thank you again!

Sarah M.
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Customer did not leave a comment.

Greg D.
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Customer did not leave a comment.

Margaret H.
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Customer did not leave a comment.

Margaret H.
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Customer did not leave a comment.

John M.
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Nothing

Dawn S.
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Customer did not leave a comment.

Hyo Joong A.
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If they provide with the tire chains for 26 footers, it would have been great.

tony C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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