Customer Reviews for Merritt Machine Works
(U-Haul Neighborhood Dealer)

482 reviews

1120 McFarlane Wy   Merritt, BC V1K1B9

(250) 378-5976

Hours

  • Monday–Friday
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday–Sunday
    Closed

Services at this Location:

Contact Us

(250) 378-5976

1120 McFarlane Wy
Merritt, BC V1K1B9

Services at this Location:

Hours

  • Monday–Friday
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday–Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Personal was very friendly and helpful

Bruce B. 
Rating:
5.0

No one was there, it was just a drop off.

mike H. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Absolutely Nothing🤗 Customer service is Always Awesome this is now the 3rd or 4th time we have rented from this location.

Bruce W. 
Rating:
3.0

The tow dolly for my jeep wasn't at this location when we went to pick up moving truck so we had to go all the way to Kamloops and then back to Lillooet to move. The lady was nice and we got a discount on the extra miles but it put stress on the move and too and made us late. Part of life just saying.

Samantha C. 
Rating:
5.0

I do recommend this location to others

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

BLAIR E. 
Rating:
3.0

I was required to pay an additional $92 for an overage on mileage, I have an issue with this additional charge and require it to be refunded, thank you

Chris H. 
Rating:
5.0

I will never use U-Haul again due to the poor customer service on the Corporate end, each vendor was amazing and I had no issues with them however U-haul Corporation was a nightmare to deal with and I will never use them again and advise to all my friends and family to never use them again and I will post on social media #U-haul via twitter to let everyone know how poor the customer service is on the 1-800 numbers Thanks

Justus M. 
Rating:
5.0

Can't think of anything

Wendyl C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Ordered online ahead of time to show up at the location on day of pick up and said they had nothing and turned me away. Luckily i was within walking distance of Merritt Machine works (the other u haul location in Merritt and they thankfully had something i could use. If they didn't i would be completely SOL. Reliable towing Merritt location had the most unhelpful person ive ever met, in charge of the u haul department there. I would give that location ten thumbs down and would not recomend to anyone.

Brian P. 
Rating:
1.0

Its not the location that was the problem. When we got there to pick up our trailer that we rented it was not there. We had to make alternative arrangements with this location.

CAROL D. 
Rating:
1.0

We reserved equipment a month in advance for our move for pick up at a location near us. At time of pickup,we were informed we'd have to travel an hour away to pickup! This cost us not only 2 hours of time, but $100 in fuel!!! When I INSISTED on some form of compensation I was told there's nothing they can do!! Only I reminded them their policy states a $50 compensation be applied did they offer it. We were VERY disappointed!

shannon S. 
Rating:
1.0

I was supposed to pick up at a location 100km away and the location changed on me as I was driving to pick it up.When I arrived at the new location, over an hour drive away, I was told there was no Uhaul for me. I also incurred almost $200 in mileage charges due to the location change.

malindi E. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Ron D. 
Rating:
3.0

Truck ran very rough

ALANAH P. 
Rating:
3.0

Had to do online

John D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

😃 smile

gerry S. 
Rating:
3.0

The back door would not stay up and it was hard to put into reverse

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Paris P. 
Rating:
3.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Can't think of a thing

ROBERT S. 
Rating:
5.0

Staff is friendly and efficient. 100% recommend this location to anyone who asks!

LINDA D. 
Rating:
5.0

Have rented from this location several times. It's always a pleasant experience during a stressful time.

MELANIE M. 
Rating:
5.0

Nothing

DEVIN C. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL J. 
Rating:
4.0

Everything went very well. Thank you.

Denis P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Everything was fine. Pat, the Uhaul rep at the pick up location was pleasant and helpful.

RODNEY C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Nothing. It's all good

BRYAN G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Very helpful and gladly hooked up the trailer to the truck. I really appreciate their help in getting my supplies too.

SHAWN A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

I was charged for 9 litres of fuel. That is absurd

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

GERALD A. 
Rating:
1.0

I booked my uhaul trailer in Kelowna 2 weeks before my move out date. When I checked in, I was notified that my trailer will not be in my for booked date and I will have to drive to Merritt to pick up my trailer, which is a 3 hour round trip. This was very frustrating due too the lost of 3 hours of my moving day, the extra money spent on gas and I felt like I was doing their job transporting the trailer. It took me 2 additional hours just to pay and pick up my trailer. I left Kelowna at 7am and got back to my home at 12, I lost 5 hours on my move out day just to get a trailer that should of taken 30 minutes. I understand things don't always go as planned but I thought hey maybe I would be compensated for my time to drive and pick up the tailer. I talked to a representative that seemed very annoyed that I would even think that uhaul should help me, he said they would give me 30 - 40 bucks off my bill which does not cover my gas or the 5 hours of my life gone in a very stressful situation, which also costed me a financial penalty at my property I was moving out from. The trailer I received had the right break/turn signal out.

MATHEW B. 
Rating:
5.0

Customer did not leave a comment.

WARREN S. 
Rating:
5.0

Customer did not leave a comment.

Claude T. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
1.0

Rented a 26' truck at 3PM on June 29th, returned at 10AM on June 30th, 5 hours early, the following day, no issues. Picked up a 5x8 trailer for 24 hours on June 30th (this contract) to finish up, paid for the 24 hour rental period + $30 deposit and all insurances. Lady at the desk told me it would be ok to bring back a few hours late the next day because of the holiday (Canada Day). Brought it back a few hours late the next day, U-Haul emails me saying it was due back at 5pm on the SAME DAY I rented it (June 30th), a mere 6 HOURS after I picked it up, and that they were charging me THREE FULL RENTAL PERIODS. I get if you guys want to bottom-feed for the few late hours and keep my deposit for an extta day, even though your rep LIED & said it would be ok to bring back a few hours late, but charging 3 entire days for a few hours late is just stealing, plain and simple. U-Haul will never get my business again. I hope that's worth the 38 bucks you stole. Pathetic.

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

ALLAN R. 
Rating:
4.0

Customer did not leave a comment.

PAUL G. 
Rating:
4.0

Customer did not leave a comment.

BRYAN G. 
Rating:
3.0

We had no instruction where to leave the trailer as the gates were locked so we left it outside the gate which we were worried it could be stolen. We tried calling but could only leave a message with no return call. Location would have been great if we could get into the parking area and felt comfortable with the drop off location.

SANDI K. 
Rating:
5.0

Great people. Professional. Quick/efficient/respectful.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Nothing! We had an efficient and friendly experience! Will be coming back for sure. Thumbs up!

HENRY V. 
Rating:
5.0

Best service ! People went well above and beyond. Thank you!

JOHN G. 
Rating:
5.0

All was good and quick

ALEXANDER B. 
Rating:
5.0

Totally above and beyond experience. Doing an excellent job in customer service. Keep up the Good work!

LAVERNE L. 
Rating:
5.0

Used this location on 2 occasions and been very happy with service. Super friendly staff and would use them again. Highly recommend.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Henry V. 
Rating:
5.0

Good experience nice people thanks

Slav R. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Actual physical location for pick up very helpful and friendly. On line issues registering my information.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Thank you Norma for all the help fixing my account.

Corey C. 
Rating:
4.0

It was a online pick up and the uhaul web site was very difficult to use, things would not load properly on my phone and the location part made it difficult. The people I talked to on the phone were all very helpful but there were way to many steps to pick up and drop off the van online.

Michael R. 
Rating:
5.0

Thank you! Merry Christmas!

jolene G. 
Rating:
5.0

Have a way to verify gas level

Richard H. 
Rating:
4.0

The process was simple and I was on my way in minutes.

Reindert J. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
5.0

Lady was amazing, so friendly so helpful, so kind . Definitely made more the last location that almost got us arrested for stealing our rented uhaul

Genelle J. 
Rating:
5.0

Customer did not leave a comment.

Stephaine K. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
5.0

It was good for me I can say to much. One thing I would suggest is when selling the mattress bags either get bigger bags or let people know they are for a standard size Jung Queen Diuble or twin. If you have a pillow top or something like that that these bags will not fit anything but standard plain Jane. It is not a one size fits all

Stephanie-Dawn D. 
Rating:
5.0

I was told that if I paid for extra Km's upfront, the unused amount would be refunded. When I dropped off the truck I was not refunded for the unused km's. I suggest you provide the refund as promised in the next two business days, after which interest will begin accruing at a 20% interest rate.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

I made a reservation a week in advance and I did not get a call till the day before that the equipment wasn't going to be at the chosen pick up point. I was told I would have to travel 2 hrs out of my way to get the equipment. I would recommend an attempt be made to get the equipment transfered to requested location and 'if not' - call and let the customer know with more advanced warning than the day before.

Dave G. 
Rating:
5.0

Everything went smoothly

Deanne E. 
Rating:
5.0

Continue your friendly and honest services thank you

Chad M. 
Rating:
5.0

Great customer service. Thanks!

Terry W. 
Rating:
4.0

The only thing that I thought was ridiculous was having to go to out of town to pickup the truck at my exspence

Brenda D. 
Rating:
2.0

The representative was friendly at the local location; however, your equipment is unsafe! Two tires on this vehicle were unsafe, 1 blew. If maintenance was being done on your vehicles, we wouldn't have had this issue and put the lives of people at risk. We have pictures of the tires that prove the shape that they were in. We traveled apprx 350km. Also, when calling in for roadside assistance, we are a customer in Canada, we go by Kilometres...not up to me to do the conversion into miles. I will not be renting a vehicle from you in the future.

Derlanda H. 
Rating:
5.0

Excellent rental experience.

Richard S. 
Rating:
5.0

I used the app to complete my rental as the location was closed. The online process was very easy to complete, very good experience with the app.

Doug P. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
5.0

Service was great

Vikki H. 
Rating:
3.0

Customer did not leave a comment.

Frank H. 
Rating:
1.0

No comment !

Darcy G. 
Rating:
5.0

Pat went a bit beyond the call of duty to help me out. Great service!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Joyce F. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The service we received at the Merritt Uhaul was exceptional. Thanks for all your hard work.

MLP D. 
Rating:
4.0

Staff was polite and helpful in everyway. There is not much to improve upon here.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Murray M. 
Rating:
4.0

Customer did not leave a comment.

judi W. 
Rating:
5.0

Customer did not leave a comment.

Sonya Z. 
Rating:
5.0

The lady at the desk was very helpful and friendly. I would highly recommend her and your outlet.

Michael H. 
Rating:
5.0

Excellent service, everything was perfect.

Chris J. 
No reviews have been submitted for this location.

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