Customer Reviews for METRO PCS

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of METRO PCS

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Ruby V. on

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Nothing. Exceptional customer service at this location

Lauren N. on

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Great service as usual I love going to this place

Michael T. on

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There was no lockbox to access the key. The storefront keeps the keys. As someone trying the app-rental experience for the first time, it was disconcerting to have to knock on the rear door of a storefront - mid rental on the app - to ask a confused employee who had no idea, and then wait for the manager to return so he could give me the key. Don't contract with locations, tell customers there is a lockbox in your instructional videos and materials, and then not have a lockbox. It's frustrating. The staff at the location (a Metro PCS) were very friendly. I don't think it's their fault. Uhaul should endeavor for consistency, or not contract with locations like that at all.

Craig J. on

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Have a sticker in the window of the Metro PCS store indicating that it is an authorized U-Haul dealer for dropping off equipment. Also, I saw no sign indicating where to park the vehicle being dropped off, so I parked it at the front of store ... not seeing that it needs to be dropped off in the back. Maybe this could also have been something in the notes of the drop-off for both the U-Haul employee to share with the person who rents a vehicle to be dropped off at that Metro PCS location.

Jessica P. on

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Customer did not leave a comment.

annette Y. on

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Jerry M. on

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Javier L. on

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Where I pickup the truck I was not the size I needed but he help me get the right size Thank you

Jessica C. on

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Truck was in great condition, staff was professional and friendly. Thanks

julian J. on

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Great customer service. Guy there was super helpful, walked us through the whole process. Will be back soon!

Jonathan C. on

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BRADY W. on

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Reginald A. on

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I rent ended on a Sunday at 2pm and was told by the Customer Service that if I can return it on Sunday evening after hours and drop off the keys that he won't charge me an additional day. I did that, but when I received the bill, he went ahead and charged me the additional day. I called to complain, but he denied saying that and apologize for the miscommunication. My invoice was marked that I returned it on Monday at after 10 am. I felt deceived by this person. Will never recommend this place and will tell all my family and friends to never rent here.

Lauren N. on

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Lauren N. on

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Second time renting here. Very helpful and truck is clean and new! Very friendly. Will be back

Jillian G. on

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The one and only guy working there was rude. I walked into the store to return the truck and there were 6 other people in the store and the employee was nowhere to be found for at least 5 min. Very very poor customer service.

Yonas B. on

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Difficult to find a parking spot, no overnight/after 8PM parking, limited/no options on everything, …

charleyne M. on

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The truck was terrible. AC did not work Blowing smoke Every service light flashed on and off Gas reader was not accurate