They are hiding some extra charge also the plus/mile is more than when website show during booking. If they have different price or extra charge they should notice the customer first. Will never come back to this location.
Supakij S
Customer Reviews for Metro Rent A Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I came during business hour, 2:30 pm. The employee stepped out and left a note on the door to call. Jose told me to park, lock and put the keys in the door slot. He will be back to close out. He came back and charged me $20 after hour fee.
DANNY NThe truck I rented was in good clean condition and customer service was friendly , helpful and clear on charges. I would recommend to anyone needing a vehicle or truck.
Jobi TThis was interesting. I was attempting to use the app to pick up the truck. It asks for an emergency contact but then wait til later to say they are going to use it to verify identity. I put my job down and put my phone number because I’m a coach and fitness manager. It rejected that because it matched my personal number. Then when I went into the spot to try to rent I was told they couldn’t because I had been flagged not to rent to. Eventually I completed the process on the app and the spot rented to me. It took almost an hour and I was in a tight schedule.also what I rented was not in the truck. Dolly was there blankets weren’t Made it difficult to move items that might get damaged So my issue is more with app and communication than the location. The customer se is in person was great
Jaime FApps not working well, i could not online checkin
Hoa TBetter communication for the 800 number
BRIAN RStaff very friendly
Juan dVery friendly staff... everything was well explained and no problems....I would recommend this location
STEVEN BDon’t over charge. I filled the Tank completely full, I had the truck less than 3 hours, I drove the truck in a radio of 12 miles total and I was charged with $39.45. !!!!
Alfredo BI requested some moving items and confirmed online and once I got the place, none of them were available. Only one person was working and the line was long. All people there were waiting so long. My moving schedule was so behind because of this.
Mizki HThe Vehicle had no tail lights or turn Signal Lights or emergency lights. It broke down in the middle of Garden Grove Blvd., in the number 1 lane after Nathan and I replaced the gas we had used. The Police had to push us to the corner and we were still nor out of danger I will be calling corporat3e regarding this transaction.. I would like corporate to call me regarding this.
NATHAN VAlso, everything was excellent.
ROBERT BThe staff is amazing! Beyond helpful and explained to us how to return the U-Haul online. Appreciate them and will definitely be returning when needed or refer them to a friend!
JANETTE Ball good
TIMOTHY GChecked me in and out fast no waiting. Very nice smiling friendly staff. Almost new truck. For sure I will go back to this location if I need a uhaul. They rent cars too so I will keep that in mind. Great service, thanks
TODD HThe light switch for the over cab lights was very difficult to turn off I believe the switch needs to be repaired.
Kevin KMetro Rent A Car made my U-Haul rental easier than it's ever been. I have more more moving needs in the near future and will be returning to them for everything. Excellent customer service and no hassle.
BRIAN SI received the Vạn with an almost empty gas tank. Returned it with almost a full tank at my will so other clients after me would feel safer with a full tank of gas. However, I did not get any reimbursement for the extra effort and my own pocket money. I feel like I am being robbed. It was 83 dollars. VERY SAD I want to use my debit card to finalize the payment, but was told that I could not do so. POOR MANAGEMENT The rental van was $19.95 per day even though I chose to return it at 4:00pm the same day, in the statement specified due date is at 4:00pm. CHEATED IN EVERY POSSIBLE WAY
KHA NOver the phone, you are told a seperate thing and told something different in person. Considering this is a bigger company and being nationwide, there aren't enough locations nearby for easier accessibility. The closest location was over 10+ miles away. It seems it is done purposely to charge more for mileage.
MIRIAM BWe are disputing this location not explaining return and claiming we damaged the truck without following up with us I don’t recommend this location because they try to scam you and have no proper key drop off. Also never emailed us return photos and went silent when we asked more question
James Sso your Uhaul i rented the gas pipe was vandalized and did not find out until i was re-filling the gas tank before i returned the truck on the same day. the gas was spilling all over on the ground at the gas station which could cause so much damages to my self and others. Your staffs should have gone through the truck to make sure the truck is in safety mode before renting out to customer.
DAVID VMore trucks availability
REINA AThey gave me the wrong truck and charge extra for it. The website did not notice me about the hour office or after hour fee when I made reservation. They charge me extra $30 more than our estimated.
Hoang NOn Point
Erika OReceived truck with half a tank of gas. I had to take picture and report that the vehicle I just picked up had only a half a tank of gas.
IAN FVERY GOOD AND KIND
JANG MN.A. I was pretty much satisfied with your full support. Thanks a lot ! Don.H.Oh
OH DI rented a truck that needed a lift, or ramp, When I was signing the paperwork for the truck I asked the clerk if it had a ramp, he said yes. When I got to my moving destination there was no ramp, I ended up renting a truck for nothing. Worst experience ever.
Carlos GGreat service
sandra lVery convenient. Thank you.
Miguel GYou guys did an excellent work! Thank you!
Hangocanh NStaffs were very friendly, knowledgeable and professional. I would recommend this location. :)
Jennifer NGood customer service and the rental equipment is also good
DIEU COpen when you are supose too. Not 1 hour late and answer the phone when you are called or return messages.
MICHAEL FWe would prefer someone inspect and sign off the vehicle before we leave it behind. We arrived at the facility and it was closed but due to open at 9:00 AM. When it did not open at the scheduled time, called and spoke with Jose and he informed me that someone would be arriving in around 30 to 40 minutes. He also told me I could leave the key in the box and they would email us with the receipt. We reluctantly did as he requested.
JOSEPH YThey overcharged me with the mileage and fuel and safemove. I only driving 19151 - 19168 which is only 17miles they charged me 18 miles. I refueled to the marks that I checked out and they marked on the receipt different mark and charge me for it. And I never choose SafeMove, I dont know why they selected for me without my consent.
Jyn DThe guy who helped us was wonderfully kind. The van was so very nice. Super clean and brand new
Jonas AApparently the manager was not in the office today, so even after I did the UHaul phone app sign in, I still had to go in for a key, and had to call someone to come and open up the office. Otherwise, the employee who helped me was very friendly and professional, and the Ford van was in great condition.
John PFirst of all..the employees at this location don't even know what they're doing.. they kept asking me for a credit card and ID.. but I had checked in online for 24/7 truck share.. all I needed to do was show them a code and get my keys.. they didn't understand that concept and had to do a conventional rental allover again and ended up there for 40 minutes.. which was time I couldn't spare... then I get in the truck.. and find trash in the back and a crumbled up cigarette box in the cup holder.. worst uhaul experience yet.
Ahmed HNo one was onsite when I went to pick up my vehicle. Had to call a number and wait 5 minutes.
Leslie ANo improvement needed! Jose and crew are perfect!! Can’t ask for anything more from accommodating and Excellent customer service!!
Sharon PMake sure they have enough parking.
Adan OGood service/professional
Brendan M