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Brian S
Customer Reviews for Metro Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your services are too expensive for my budget.
Jerome HPerfect as it currently is.
Donald SNothing! I will use this location anytime I need uhaul in the future. This experience was SOOOOOO much better than the many horrible experiences I've had at the New Circle Rd location!
Millicent JPerry and Perry 2128 Nicholasville rd. was the original pick up location. They were shut down by the city on Friday Jan.19th for not having proper permitting. We we never contacted and upon arrival from our 5 hour drive were told to deal with it through U-Haul. The individual at this location was rude and provided no assistance for the inconvenience. If anyone is in the Lexington, Ky. area deals with the State Farm insurance office of Perry and Perry please note they are a poor customer service company and have questionable business practices.
Don CCheck in and check out process was quick and efficient. Staff was pleasant.
Octavis LHave more options of discounts coupons
Felicia EThe facility needs to make sure they can provide dollys. I reserved a furniture dolly and when I arrive they had none available.
CHARLOTTE AThe inside of the cab smelled really strongly of animal and cigarette smoke and there was fur everywhere.
Anne GWas charged for dolly’s that were not provided. Customer service was very poor and was told someone would reimburse my money for equipment not received. No one has called and money was not given back.!
Tashonda TAll customer service representatives from live chat, phone calls and in person went above and beyond to help me, with patience and a smile. Everyone was professional, very helpful, kind and knowledgeable. The entire process went exceptionally smooth and user friendly. I recommend this location or any location if you need any of their multiple services. Hands down. Thank you!
Alison LThis place is as unwelcoming as it gets. The office you walk into is a small room with thick glass that makes you feel like you're an inmate getting your call for the day. The people working there are just as welcoming, she said "drop the keys in the box" and I said "is there anything else I need to do?" And she said "yeah if you don't want to get charged" and then did not elaborate and went back to playing on her phone. The ambiance of this area is a dirty gravel lot surrounded by barbed wire and razor fence.
Samantha STruck engine ran rough, and made some noise, sound like it was out of time. U-haul app and Web site wouldn't let me upload pictures when I tried checking in the truck.
David Ctruck died right after I picked it up had to wait on a service call, didn't get to move anything the 1st night. not even offered an sorry.
Karen HSeamless move!!
Mary NShould be one usb point
Devasia JEasy rental in and out quick
Timothy BBeen here twice, couldn't have been easier (requested this drop-off based on previous experience)
Greg COutstanding customer service!
Ruben GI thought the end page of mobile drop off said I’d get a receipt and I haven’t received one yet.
Andrew GMy experience with both locations were great. However, the problem was with the reservations online. I chose to drop off in Lexington KY and my reservations did not reflect that. I spent a few hours of my time attempting to resolve this which I had not planned for in my already packed day.
Lori GDoing everything by the app is not user friendly. Having better directions prior to how the app works and needing to take a picture etc would be helpful.
kimberly BThey were friendly, helpful and went out of their way to help us.
michelle lVery easy returning the U-Haul. The lady at the front desk was very helpful and informative when the U-Haul app was down and wasn’t able to return it online. She told me what was going on and informed me that I was going to get a late charge.
Barrington SWoman at the front desk was amazing, very professional and helpful.
TIMOTHY JNo dolly no moving blankets
Jacob MI ordered 48 pTheads...they didn't have any.They didn't have a utility dolly then found one
Larry DMakayla and the uhaul staff were amazing!! I’ve rented from them before and I’ll definitely rent from them again!
Shannon KI been charged 2 times for no reason 😒
Desire MIf the workers on the weekend are going to gaslight customers and act like there is no equipment there, mark the place as unavailable on the weekend or whatever.
Amanda SUhaul price on line was 880 and this place charged me 998$. Then said something about a refund but didn’t give me a refund even though they didn’t have the furniture dolly we reserved.
kevin cGreat experience. Fast in and out. No waiting in line. Pleasant/polite counter employees.
Donald SNothing, the folks who checked me in were fantastic
Jeffrey GPaperwork stated I needed to return by 8am, location didn’t open til 9! Had to sit and wait for an hour. I should’ve been told that at pickup and paperwork should have reflected their hours as well.
Jason GVehicle was not checked in for 3 weeks.
john SThe gas gauge that is printed on the sheet and highlighted at a certain amount does not look the same as the gas gauge on the actually uhaul vehicle. Therefore i unintentionally filled to the wrong marking based on the paper which was not the same as the vehicle and ended up having to pay over $5 a gallon to fill the rest of the required amount which was not labeled properly. Very upset.
Amber SWe needed a tow dolly and there wasn’t one available at this location so we had to search for one on our own.
Richard PSame
Jeffrey CEventually we got to a lady that was helpful when returning truck. Tried to use the "truck return" app with no success. Although the business was open, no one was "available" to do a "walk around" on the truck to confirm there was no damage. So, I took numerous pictures for proof that there was no damage. Overall, this was NOT a good experience
Robert DThey’re trying to two things at once and it seems like they’re mainly a towing company and this is a side hustle I think I got like seven words in the entire time of being there. But I left uncertain if even the final processes were done.
Gary TFast in and out. Truck actually ready to go.
Thomas RBest U-haul experience ever!
scott hI didn't experience any problems picking up or returning the uhaul. Everyone there was professional and courteous.
Kenneth ANot charge me late charges when I wasn’t late.
SUSAN AWould be nice if they helped you actually hook up trailer
RON BThe app and website did not work. It was very frustrating trying to login and return the truck after I was done. Corporate should look into updating those.
Andrew MRepresentative was very helpful & accommodating! Everything was very efficient. I locked the key in the truck, my issue no one else’s but it was a $175 fee for Uhaul to come unlock. I was a 3 minute drive from the location. Luckily I had AAA and was not taken advantage of in this situation. Overall a great experience.
PHILLIP D