Customer Reviews for Metroplex Self Storage #3
(U-Haul Neighborhood Dealer)

Rating:

5.0

I forgot that older guy name but he was really nice. I was able to get in and out with no issues.

Rating:

5.0

Some times the gate was up when I arrived and was still up when I left. Anyone could enter the facility without a code.

Rating:

5.0

We have used this Metroplex Self Storage facility on and off for over 12 years. Any time we needed to store things either large or small, long term or short term, we didn’t hesitate to come back here. We appreciate the cleanliness and flexible of this facility and would not hesitate to use it again. Thanks Terry and Metroplex for all you do for your customers.

Rating:

1.0

My parking place was P1. I understand the cost of doing business. I understand that prices increases. But my rent went from $85/month to $140/month for a 10x20 uncovered parking. I asked why? and the answer was; "because there are people out there willing to pay that much". I took this increase as if I was no longer welcome there. My own statistical analysis showed 7 storage places within 5 to 6 mile radius. They all had available spaces for the same exact parking space for $85/month. So I left. Who ever give you financial advice didnt know what was doing. I used this facilities before to store a boat and house furniture. But I can give positive reviews neither recommend anymore. I wish you the best. Good luck.

Rating:

5.0

Everything was perfect Good job

Rating:

2.0

Under the U-Haul app, it would help if you can allow us to post pictures non out camera library when uploading mileage and gas instead of having to run back out the the truck multiple times to do it in real time. Also, for this location in particular, the staff was not trained on nor had the app on his phone to help me figure out the gas issue. I never did a walk around prior to taking the vehicle, signed the paperwork in good faith that all was well but when I got in the truck, the gas was lower than what I signed for. While attempting to check the truck back in online, it was going to charge me due to me filling the truck back up to the 1/4 tank level I received it. Paperwork documented that I was at 3/8 full but it was at 1/4. I took pictures of the gauge panel when I picked up the truck and when I got back. It matched but not to the paperwork. After wasting time trying to rectify this, my drop off time exceeded max allowable time to check it in. As of now, I was charged way more than originally quoted and I still need to call U-Haul to see what’s going on. By the way, he called U-Haul to try and help me figure out the cost but instead the woman in the other end charged my card on file without letting me know. So here I am way over budget and not happy all this happened. Lessons learned but I will be contacting U-Haul immediately!! The truck radio was also broken when I got in. The volume control was bad! Again, we never did a walk through when I picked up the vehicle because I got insurance. Had we done one as I usually do when I go to a real U-Haul place, all this would have been found.

Rating:

5.0

My wife and I started out renting one facility from Metroplex storage, however, while moving we found we needed another unit at the last minute. The staff there was very friendly and accommodating and had everything settled in a matter of minutes. What we thought was going to be a few months turned out to be an entire year! Aside from a few spiders, everything was in the same condition as when we moved it in; there was no water damage, no rat feces or anything we didn’t feel comfortable moving into our new house. I would highly recommend this establishment.

Rating:

3.0

The location hours are different on the door than on line. A little frustrating when trying to drop off.

Rating:

1.0

Way overpriced. 15’ was all I saw available and I spent almost $400 for the rental, mileage and that is just ridiculous. Make these things more affordable!

Rating:

5.0

I stored my RV in the same site for 20 years. Recently, the catalytic converter on my RV was stolen while my vehicle was onsite and I paid over $1500.00 out of my pocket to get it replaced. Gate is often left open. The only security cameras are on the entrance.

Rating:

5.0

I was an hour late picking up my rental and the website (on my phone) wouldn’t let me pick it up so I had to call. A bit annoying, but thankfully there was no wait time for speaking to an agent and she was very helpful. It would have helped me a bit had I known how much of an issue it was going to be to be an hour late on the pickup.

Rating:

5.0

All was very good expect for the price increase that was quite substantial.

Rating:

1.0

I didn’t receive my dollys I payed for and had to load everything by hand.

Rating:

2.0

Truck was dirty in the cargo area and smelled. Plus the front bumper was bent and the brakes made noise when applying the brakes. If I didn't need the truck so bad I would of waited and gotten one somewhere else.

Rating:

5.0

No complaints. It did exactly what we needed it for and when we needed access we were always able to get it. Thank you!

Rating:

5.0

Their hours are limited but we were able to work it out.

Rating:

2.0

This review has nothing to do with the location. Instead, I need to talk about the reservation process. There were numerous problems with my reservation. When I placed the reservation over the phone, the Uhaul employee input the information incorrectly. This prevented me from accessing the reservation or getting my truck and required 3 phone calls and almost 3 hours to resolve the issue. During one phone call, I was placed on hold for almost an hour. Despite correctly following all the instructions, my move was greatly delayed and I had to spend additional time and resources the following days to make up for it.

Rating:

5.0

I had to keep my truck rental longer than planned. I was able to extend the time with no hassle and because it was off hours no additional charge.

Rating:

3.0

When I dropped off truck , it was confusing as to where to leave it and who to give key to. Lady at counter didn’t look up my info when taking keys. I received a call on Monday saying that I never returned the truck. Didn’t appreciate that.

Rating:

5.0

Thanks for a great job! Start to finish. Easy peasy!

Rating:

5.0

Awesome facility.

Rating:

5.0

We have used Metroplex twice and have always been so pleased with the management and the facility! We would absolutely recommend to others.

Rating:

1.0

Wasn’t properly checked in and never signed a contract when I picked up equipment. Returned truck with the same 1/8 tank fuel and was charged $54.75 for 5.5 gallons. Also was charged double the rates for the rental at $40 and double charged for Safemove insurance totaling $28. Im still waiting for a response from uhaul and the owner to amend the charges and haven’t received a response.

Rating:

5.0

All was perfect- Thank you.

Rating:

3.0

Only open 1pm-5pm? App errors out on check out saying it doesn't find the pics I uploaded, but still received email saying everything is ready. Instead of just an error message the error handling should take me back and give ability to rectify and continue.

Rating:

3.0

I requested two dollies for my move, was charged for two, and only received one with the vehicle I picked up. The gentleman who processed my rental didn’t seem to know or care.

Rating:

1.0

Pick up was slow and laborious. We had paid for a furniture dolly that was not in the truck and there was no one on site to help up.

Rating:

5.0

very easy and convenient! Great price

Rating:

1.0

I was routed to a non operational location without being notified. I have rented many many times before and was treated like a criminal. You called my business contacts and friends WITHOUT MY PERMISSION to check me out. I WILL LIKELY NEVER RENT AGAIN FROM YOU AND WILL GO OUT OF MY WAY TO SPREAD THE WORD. I SPENT OVER AN HOUR IN THE HOT TEXAS SUN TRYING TO USE YOUR THIRD CLASS APPLICATION IN BLINDING SUNLIGHT WHILE BEING BORDERLINE HARASSED BY OPERATORS WHO WERE APPARENTLY TOO BUSY TO DO THEIR JOBS. PLEASE HAVE YOUR PRESIDENT CONTACT ME REGARDING THE ABYSMAL PERFORMANCE OF YOUR FIRM.

Rating:

4.0

*

Rating:

5.0

Treat your customers like you don’t have a monopoly. Your service is terrible.

Rating:

5.0

Don't change a thing

Rating:

5.0

Thank you so much for your patience and kindness as we were coping with a difficult and postponed move. You were so helpful! May God bless you in keeping with the say that you blessed us! RMSeevers

Rating:

5.0

The telephone hold times can be quite long.

Rating:

3.0

Truck was old, worn and air conditioning did NOT work

Rating:

2.0

This was awful, they called to confirm two days before and I asked to move the reservation to 8AM from 10AM. This was never done. It took 1 hour to get the reservation open on the phone and once complete , we got to the key and that was not in the box. We finally had to go to another place to get the truck. All this took 2 hours of phone conversations and a 20 minute drive.

Rating:

5.0

Teresa is great!

Rating:

5.0

The manager Teresa Albert was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.

Rating:

5.0

Great service

Rating:

1.0

I was charged for 2 Dolly’s and only used the 1 (appliance dolly) that I had reserved. They charged me for the utility and appliance. I reached out twice to resolve but have not heard anything back.

Rating:

5.0

Teresa and Brenda provided great service and were very friendly. They fixed some issues with the reservation that the website had wrong.

Rating:

5.0

Teresa is wonderful! Great customer service!

Rating:

4.0

The location wasn't the problem it was fine but I paid 181 in advance and I when I arrived it was 212.. I paid in advance to avoid this

Rating:

3.0

Truck was not ready and it took almost an hour to get everything done at 10 PM. We were peomisss a $50 discount!

Rating:

5.0

I have been a customer for 7 years, the only reason I left was the price. I'm now renting a 5X10 space for less $40, was paying $75 for a your 7X10. Plus my beginning rate was $40 increasing to $76.

Rating:

5.0

Thank you

Rating:

4.0

Lady was very nice who got me checked in, no complaint there. Truck was clean. My only complaint was the back drivers side taillight was out. I feel like these things should be checked by the company and not by me getting pulled over.

Rating:

3.0

The problem with that location is there is so much construction going on. It is hard to get in and out. The lady that worked there was great. Helpful and very personable.

Rating:

1.0

I was there over an hour. Make sure the employees know what the reservation is for so they don’t try to charge double what they’re supposed too. Also don’t charge me for an extra day when I already paid for an extra day. Y’all overcharged me and owe me money. I will never use uhaul again nor will I ever recommend it to anyone.

Rating:

5.0

They are very nice. Reservation completion in person was easy.

Rating:

1.0

Worst customer service experience. Rude staff at this location. I am STILL waiting to resolve the issue after 2 weeks haven’t heard back from Uhaul with an acceptable solution. Stay away from this location and this company if possible.

Rating:

5.0

Teresa was very helpful and made sure what I needed was available when I needed it. Timing was critical for me and she did a great job!

Rating:

5.0

Everything was great! We have had both indoor and outdoor storage at this location for years and Teresa is always so helpful and easy to work with. A+ all around.

Rating:

5.0

I forgot the manager’s name, but she was terrific and efficient. I was in and out quickly. Thank you.

Rating:

5.0

Theresa is probably one of your best employees!

Rating:

5.0

It was an awesome experience!!! She made it so pleasant and easy and moving is never easy!!

Rating:

5.0

I am so impressed with how Uhaul handles rentals and service. Theresa, at the location we use couldn't be better. She is organized and so helpful. She always accommodates all of our needs!

Rating:

5.0

Theresa is fabulous to work with at this location. She makes the process very quick and easy and she is very sweet and helpful. I will try to rent from this location whenever possible.

Rating:

5.0

Teresa is the best

Rating:

5.0

This is the cleanest most well run facility I have seen in quite some time ,Awesome

Rating:

4.0

Getting set up on premise was a breeze. Super-friendly staff, clean storage unit.

Rating:

5.0

rear door to trailer hung up when raising/lowering

Rating:

5.0

The customer service at this location was top notch! Highly recommend not only uhaul rental but for storage as well!!

Rating:

5.0

Nothing - Theresa is the absolute best!!!

Rating:

5.0

Teresa is a highly positive force of nature! She truly provided the best rental experience I have ever had, any time, any where (and there have been quite a few). Will definitely go back.

Rating:

5.0

teresa was very professional! very helpful

Rating:

5.0

Teresa is an outstanding, helpful and friendly person. What a pleasure to be with and to do business with !!!

Rating:

5.0

Great job!

Rating:

5.0

Very accommodating and easy to do business with!

Rating:

5.0

Very friendly and efficient.

Rating:

5.0

The staff at Metroplex Self Storage 3 was very helpful. They were thorough with the paperwork and explaining the information I would need during my renting period. Would recommend to anyone.

Rating:

4.0

The online reservation didn`t help with the paperwork but the people were good and the facility was clean.

Rating:

3.0

Nice clean facility.

Rating:

4.0

Very helpful.

Rating:

4.0

Easy check in, clean facility, good access to unit

Rating:

4.0

Truck check-in unit rental processes went smoothly.

Rating:

4.0

The employees of Metroplex Storage 3 were very helpful! They showed me exactly where my storage was and even swept it out for me.