Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely friendly and helpful. I would strongly recommend them to anyone. They did a detailed inspection of the equipment and marked numerous areas that were previously damaged. I’m extremely thankful that they did do to the expertise I had at Express Towing and Recovery on 29 March at approximately 3:30 pm.
NORMAND L
Rating:
5.0
Thank you.
dave b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawanika P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dawn S
Rating:
5.0
Customer did not leave a comment.
Roy M
Rating:
5.0
None at this time
stephen k
Rating:
5.0
Customer did not leave a comment.
michael h
Rating:
5.0
Customer did not leave a comment.
William A
Rating:
5.0
Customer did not leave a comment.
KENNETH F
Rating:
4.0
Repair or replace carts with damaged wheels.
Michael G
Rating:
5.0
Very nice folks and a pleasure to deal with!
Bill T
Rating:
5.0
Customer did not leave a comment.
Tina M
Rating:
3.0
Customer did not leave a comment.
Herbert H
Rating:
1.0
I will be filing a complaint with the State Attorney General’s office, Better Business Bureau, etc.
THIS IS NOT TRANSACTION. I did not place an order for an equipment dolly with U-Haul.
I called yesterday and was on hold for over 50 minutes before a lady answered and told me that someone entered my phone number by accident when placing the order.
She assured me that she would send me an email to confirm that this was an error and that it had been corrected, but no email was sent.
Today I received a receipt FOR A TRANSACTION THAT IS NOT MINE.
Mike Piccirillo
716-432-1811
Picmj@verizon.net
Michael P
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
I’ll never to go another U-Haul location this one is it for me best customer service from start to finish. Fast and easy. Ellie is always helpful
Yusuf H
Rating:
5.0
Best customer service ever!
thomas j
Rating:
5.0
Best places to go!!! They didn’t have equipment on lot that wasn’t a problem for them. They went and got it for me. Most friendliest people I have met.
John S
Rating:
5.0
Customer did not leave a comment.
Emily M
Rating:
1.0
I dropped the truck off after hours & I do not agree with the gas level they entered & charged me for.
Jamie K
Rating:
1.0
Charged me for gas & put on my receipt an incorrect level. I stopped for gas & used the chart given to put in the correct amount. No way I was 5 gallons short at those ridiculous prices.
Jamie K
Rating:
5.0
Customer did not leave a comment.
Jody P
Rating:
5.0
Check the AC on this truck. It works 1/4 of the time then runs warm
Kimberly S
Rating:
5.0
Customer did not leave a comment.
antonio c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancee f
Rating:
3.0
I would like to know why I was charged $384 instead of 248. Truck was turned in early and with plenty of gas
Oscar P
Rating:
5.0
Customer did not leave a comment.
Alief M
Rating:
5.0
Metts is, without a doubt, the friendliest and most professional Uhaul dealer that I have ever dealt with. They really were "on the ball" and had me directed to a parking spot, checked over, unhooked, and checked out in minutes. All with smiles on their faces. Thanks!
Karl K
Rating:
5.0
Customer did not leave a comment.
Matthew H
Rating:
5.0
Customer did not leave a comment.
zukelia w
Rating:
5.0
Customer did not leave a comment.
ELIZABETH D
Rating:
5.0
Customer did not leave a comment.
Roberto D
Rating:
5.0
Customer did not leave a comment.
WOODROW B
Rating:
5.0
Customer did not leave a comment.
Joia T
Rating:
5.0
Ellie was the best! She was awesome
MITCHELL R
Rating:
5.0
Customer did not leave a comment.
Jordan R
Rating:
5.0
Tina was awesome and very helpful.
Jay G
Rating:
5.0
Excellent!
charlotte g
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
Timothy P
Rating:
5.0
Great service. Very accommodating
Michelle L
Rating:
5.0
Trucks are very clean and excellent service
Michelle L
Rating:
5.0
Customer did not leave a comment.
Edward w
Rating:
5.0
Update you website to show actual hours open on Sunday. TThe office opens at 11AM not 8AM on Sunday. The nice lady said she has been trying for a long time to get this corrected.
Milagros N
Rating:
5.0
Customer did not leave a comment.
johnthan r
Rating:
5.0
Customer did not leave a comment.
cody w
Rating:
5.0
Customer did not leave a comment.
Slawomir M
Rating:
5.0
Unit was ready when I arrived, helped me to install and double check lights and paperwork was all handled internally by the staff. Very professionally handled. Job well done.
Jeff O
Rating:
3.0
Customer did not leave a comment.
Brandon B
Rating:
4.0
Customer did not leave a comment.
Kurt E
Rating:
5.0
Customer did not leave a comment.
jennifer o
Rating:
5.0
They were amazing and even had storage for us.
Melba B
Rating:
5.0
Customer did not leave a comment.
Janice P
Rating:
5.0
Customer did not leave a comment.
John N
Rating:
5.0
The young lady was very friendly and professional. I would definitely recommend this site to my friends.
manuel r
Rating:
1.0
Might be the rudest customer representative I have ever spoken with. Unprofessional and not helpful. Super unsatisfied with this rental
Michael S
Rating:
5.0
Very nice and clean establishment. Staff was very friendly and professional.
Joan D
Rating:
5.0
You're doing great! Keep up the good work!
GIBRIL K
Rating:
4.0
Customer did not leave a comment.
JACOB C
Rating:
5.0
satisfied. Ellie and Tina are great
Tammy M
Rating:
5.0
Customer did not leave a comment.
Stephen A
Rating:
5.0
Tina Metts was especially helpful.
Charles P
Rating:
5.0
Best Uhaul experience I’ve ever had. My rep was super helpful and knowledgeable and made my experience very easy. I will only rent from this location in the future.
Erica T
Rating:
1.0
They need to pay attention to when you choose other payment after check in when closed. I had a question about my final total they wanted to charge me so I chose other. They still charged my card and never contacted me ( I reached out when the charge happened) then they text me from a non uhaul associated number
Brandon E
Rating:
4.0
Customer did not leave a comment.
Patricia T
Rating:
4.0
Customer did not leave a comment.
Chadwick S
Rating:
5.0
The best facility i have been in.
JAMES B
Rating:
5.0
Staff was friendly and helpful
I was extremely satisfied with service and would highly recommend!
Mayra B
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
5.0
Extend the hours
Richard B
Rating:
5.0
Customer did not leave a comment.
maria n
Rating:
5.0
Customer did not leave a comment.
Russell H
Rating:
1.0
The tow trailer was not available on Saturday when we scheduled to pick it up. Not there Monday when we changed it to pick up then, was told we would have to drive to another city1&1/2 hours away to pick up one. Finally got one 5 hours later than we were scheduled to pick it up! Made us run very late on moving to another state
Anthony W
Rating:
5.0
Customer did not leave a comment.
Allen H
Rating:
5.0
Customer did not leave a comment.
Gabby B
Rating:
5.0
Elie was wonderful! She went above and beyond for me with my u-haul experience. Everyone is so nice! Always nice and clean. Highly Recommend 👍
KAREN S
Rating:
5.0
Customer service was great!
TIMOTHY S
Rating:
5.0
She was extremely courteous and informative about the rental. Provided alternative suggestions that saved me money. Thankful to accept the affordable liability insurance available.
Will strongly recommend this location to anyone!
JAMES W
Rating:
5.0
People were super nice, helpful and a real pleasure to work with
They were so nice to work with.
Neil S
Rating:
3.0
Customer did not leave a comment.
Jared K
Rating:
5.0
Customer did not leave a comment.
Michael A
Rating:
5.0
Awesome staff.
Kennetha K
Rating:
5.0
Great and friendly customer service.
BARRY S
Rating:
5.0
The folks there have been very helpful and friendly.
BOBBY G
Rating:
5.0
Customer did not leave a comment.
Helen W
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
Very friendly and helpful
Martha B
Rating:
5.0
Customer did not leave a comment.
BOBBY G
Rating:
5.0
Customer did not leave a comment.
WILLIAM D
Rating:
5.0
Eli is a wonderful representative. Very professional. Thank you.
BARRY S
Rating:
5.0
The experience was exceptional in every way. Staff was friendly, knowledgeable, efficient, and thorough. Equipment operated flawlessly.
CHERYL M
Rating:
5.0
Customer did not leave a comment.
WANDA A
Rating:
5.0
Not a thing. Everything was great couldn’t be more happy with Metts storage and U-Haul. Ellie was a great help and explained everything to the T
FREDERICK O
Rating:
5.0
Great customer service.
CLEVELAND H
Rating:
5.0
We used this storage facility for nearly 3 years and the staff was always friendly and helpful. The facility was always clean and well maintained; if I needed to store my belongings somewhere again I would return to Mets climate control. Awesome place and awesome staff!
Paul T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY L
Rating:
5.0
Very professional and helpful
Shadrach P
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
Matthew L
Rating:
5.0
Karen @Metts was super helpful and location was very well maintained.
Craig the field manager helped me locate a truck on super short notice!!
Jim@ J&S guided me to Craig because he was unable to find the truck size I needed. Great teamwork!!
KARRIE H
Rating:
5.0
Customer did not leave a comment.
STEPHEN A
Rating:
5.0
The staff at Metts climate control storage is very friendly, customer focused, and knowledgeable. They made sure that any questions and concerns were addressed and that we were completely satisfied. We will definitely use Metts in the future and highly recommend them.
Monica F
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
ANNA-MARIA P
Rating:
5.0
Karen was very helpful and great to work with on checking in and out.
dale g
|
Overall Experience
Rating:
5.0
Metts is an excellent facility if you want to have all your belongings in the same condition they were in when you stored them even if it's long term when you retrieve them. Great facility will definitely use again if the need arises.
Arlene Phillips
Arlene P
|
Overall Experience
Rating:
5.0
Very nice staff, I used the outside storage lot, it is well maintained with fresh rock. Best prices in New Bern
caleb h
|
Overall Experience
Rating:
5.0
Very well maintained facility and a gold star Staff could not have been more friendly and helpful.
Jodi o
|
Overall Experience
Rating:
5.0
Karen was the best. Love her.
Patricia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BILL W
|
Overall Experience
Rating:
5.0
Karen and I are now essentially bes friends. From the time we knew we were moving to New Bern and would need a short term storage unit she was friendly, so helpful and was someone I called with questions about logistics for our trucks and everything. The facility is amazing, but Karen but out experience over the top. Thank you Karen and U-haul for getting us to New Bern!
Emily B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA S
|
Overall Experience
Rating:
5.0
Only issue i have is i checked out on February 1st and you are charging me the complete month, I'm sure that is probably in my rental agree BUT I feel that is a very important clause to stress at time of rental, just one sentence would mean a savings og $85.00 in my case.
Camille
Camille W
|
Overall Experience
Rating:
5.0
We have had storage units In many cities across the
Country. This had to be the best of the best. Staff is extremely helpful and she aims to please. Easy access to load and unload.
Mary H
|
Overall Experience
Rating:
5.0
Mett’s have been nothing but great to us, from day one we were treated like family! Ms. Karen is an awesome part of the team! She bent over backwards to ensure we were always helped in whatever way she could. I am sorry we had to move the business cause we feel like we are leaving family.
Thank you Ms. Karen! We appreciate all you did for us!!
Damian G
|
Overall Experience
Rating:
5.0
Friendly, helpful customer service and a clean and secure facility. Would recommend!
Mary W
|
Reservation
Rating:
5.0
Very friendly and professional. Set me up quickly and answered all my questions. Move in was great, and they even arranged for me to leave the rental truck at their facility instead of other place.
Bryan H
|
Reservation
Rating:
5.0
Clean facility, easy access.
JAMES W
|
Reservation
Rating:
5.0
Very clean and prompt service.
RICHARD W
|
Reservation
Rating:
4.0
The facility is clean. The unit I asked for was ready when we arrived and a lock is provided. Other places we’ve been we had to buy the lock. I found the staff very friendly and helpful.
Dan G
|
Reservation
Rating:
3.0
It was good. I'd like if there were military discounts or discounts for those deploying for 9 months and need long term storage
Nuri L
|
Reservation
Rating:
5.0
Grrrrreat customer service nice and friendly. That's the way you should be greeted. Thank You Metts!!! :-)
BRIDGETTA S
|
Overall Experience
Rating:
5.0
Our experience was very good. Had a hard time figuring out the free storage but it all worked out. Thank you
austin w
|
Reservation
Rating:
5.0
Storage unit very clean and dry! Staff were most pleasant and helpful!
Julie K
|
Overall Experience
Rating:
5.0
Excellent storage facility: clean, safe, friendly and professional staff. They worked with us while we waited until our house was finished being built. Would highly recommend.
Rachel D
|
Overall Experience
Rating:
5.0
Great place!
CAROLINA D
|
Overall Experience
Rating:
1.0
after losing all my belongings from the flood, I find it ironic you would ask such a question. If I had any idea that flood was a possibility, I would not have chosen your facility. sorry for our los
SUSAN E
|
Overall Experience
Rating:
5.0
Mr. Metts and his family are fine people! We have done business with them off and on for more than 20 years and they have always maintained a clean facility and operated it with courtesy & integrity!
REX B
|
Overall Experience
Rating:
5.0
I rented several storage units over the past 25 years and never had a problem with anything while there. The facility was always maintained and clean and the climate control was spot on.
NANCY D
|
Overall Experience
Rating:
4.0
NA
CARLA M
|
Overall Experience
Rating:
4.0
Everything was done in a timely manner. Unit is clean and well maintained
Machika D
|
Reservation
Rating:
5.0
Everything great!!
paula w
|
Overall Experience
Rating:
5.0
I started moving items in the day I reserved. Great customer service, very clean and easy to unload/load. I highly recommend!
PAMELA K
|
First Impressions
Rating:
4.0
Clean facility, have lots of carts and Dolly`s available for use which were very helpful.
Privacy R
|
First Impressions
Rating:
4.0
courteous staff, quick and efficient facility orientation
Privacy R
|
First Impressions
Rating:
5.0
Jessica was the best! Extremely personable, friendly, and made the entire moving process better than expected.
Privacy R
|
First Impressions
Rating:
4.0
Clean facility with very helpful service
Privacy R
|
First Impressions
Rating:
5.0
Facility is spotless. Access is convenient and I feel my belonings will be secure. Very impressed with the upkeep especially.