Customer Reviews for Meyer Rentals LLC
(U-Haul Neighborhood Dealer)

128 reviews

112 B N Spilman Ave   Rolla, MO 65401

(573) 341-8257

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(573) 341-8257

112 B N Spilman Ave
Rolla, MO 65401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Awesome customer service here!!

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Best Uhaul dealer around.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

Best overall experience I've ever had. Customer service was outstanding. Staff was nice and friendly. Vehicle was in pristine condition. This was by far the best U-Haul location I've ever seen. Thank you. 5 Stars +

Shannon A. 
Rating:
5.0

Customer did not leave a comment.

Weicheng Z. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

jeremiah L. 
Rating:
5.0

Customer did not leave a comment.

Marty M. 
Rating:
5.0

Customer did not leave a comment.

Lynne B. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
2.0

It took over 3 hours to pick up a truck we had reserved and threw us all off track. Then had the audacity to charge us extra for time we didnt even use.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

RUDY H. 
Rating:
5.0

This location has someone to help hook up the trailer, which is a huge plus. I have been to locations where I was tossed a jack and told to go hook up.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Kurtis P. 
Rating:
3.0

Customer did not leave a comment.

Jimmy B. 
Rating:
4.0

Customer did not leave a comment.

Melyssa M. 
Rating:
1.0

The experience, trying to get a truck from U-Haul was horrible. I was supposed to have a 26' truck at 8:30am in Rolla, and I was never given a confirmation phone call. On the morning of my move I went to the place I had selected when making my reservation and no one was there. When I got online to look up my reservation it had been moved to St Robert, a town about 25 miles away. There was a truck sitting at the location I originally went to but no one was there to help and apparently could not be reached according to your customer service. They made a new reservation for a truck that was supposed to be returned at a different location at 11am. At 11am though, I got a text notifying me that my reservation had been changed back to St Robert. I got a call from a representative about 5 minutes later who wanted me to get the truck 25 miles away. He offered me a discount on mileage but only down to $0.99 per mile, to which I said that's still adding another $30, minimum to my bill and eventually was able to get a 6'x12' enclosed trailer instead. While the trailer worked, it took the 6 people I had hired to help with the move the rest of the day to try and move my family's stuff and we were not able to finish in one day due to the late start and smaller capacity moving equipment. At the end of the day, after all the mess ups that U-Haul caused we weren't offered a discount on the trailer, or anything to compensate for all the headaches we endured. EXTREMELY DISSATISFIED!

John H. 
Rating:
4.0

This location was not the original location i set my reservation for. I was referred to this location in Rolla which was 30 minutes away from where I was wanting to pick up my truck and trailer. This specific location was very helpful and friendly and made the pickup process very easy

Hugo V. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Employees are friendly and extremely helpful!

Sarah T. 
Rating:
5.0

One of the best u-haul locations I ever used!

Marco C. 
Rating:
3.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Truck wasn't ready at the requested time, although that was due to the previous user not returning on time so thats out of the control of the employees. No complaints other than that. Employees were nice and the truck worked like a dream.

cody C. 
Rating:
1.0

Horrible experience. I will let everyone I know what a shady and unprofessional experience I went through renting a truck for a hour and 30 minutes..

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Excellent customer service and friendly. They were able to accommodate all my needs in a timely manner. Thank you.

Jeremy C. 
Rating:
5.0

I was very pleased with the rental location and the company U-Hal. Equipment was good no problems at all. If I has to make a suggestion I'd say to fill all the gas tankers and have people start and end with a full tank of gas. It would cut down on the confusion of tryingtobrig a truck back with 5/16s tank or something like that. Over all great experience

Micheal S. 
Rating:
4.0

Customer did not leave a comment.

Kellie D. 
Rating:
5.0

Truck was spotless and service quick and courteous.

John W. 
Rating:
5.0

Customer did not leave a comment.

Nikhil M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Keep up the excellent service.

Jeremy C. 
Rating:
3.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

The vehicle was kept in awesome condition. Totally fine. We loved the deal. Would look toward this again!

Tousif M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

The owner was extremely personable. She went above and beyond to make sure I felt valuable. Met me on a Sunday when they weren't open. They hooked up my trailer and I was on my way. Great experience.

David S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

The truck had about 3/8 tank of gas - had to put gas in the truck before I could even begin the move. In addition, the location and time for truck pickup were changed - at first they wanted me to come to pick the truck up on Friday instead of Saturday as I had reserved, she finally agreed to meet me there on Saturday morning as the orginal reservation stated.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
4.0

Customer did not leave a comment.

Connor C. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

This location was great, the equipment very clean and friendly staff. I will recommend. However, it was not the location I signed up for on the website. I did not receive any phone calls from UHaul when I reserved online indicating a change in locations. This was an unfortunate delay as the first place had to call around to find where my equipment was. Then I had to drive there and compelte the contractual agreement.

Eric G. 
Rating:
3.0

Was very difficult to get the truck we needed, which we had previously reserved and then cancelled, but ended up needing again. Quite a difficult process.

Pat L. 
Rating:
5.0

Customer did not leave a comment.

phyllis C. 
Rating:
3.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

chadburn B. 
Rating:
3.0

Building was not labeled for where to go inside for U-Haul pickups.

Connor S. 
Rating:
5.0

Customer did not leave a comment.

ronnie H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Garry K. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Debby D. 
Rating:
5.0

Customer did not leave a comment.

Shelly T. 
Rating:
5.0

The nicest people! I had no idea about the trailer was about to rent, had to change my order twice, I was totally ready to get mad at but instead the senior lady was so nice, helped me patiently to get the right trailer for my purpose and then there was another gentleman which helped me with installation. Really grateful for their help and support!

Mehdi M. 
Rating:
3.0

Not bad picked up truck while no one was there, but crowded with trucks

Clayton J. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
1.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Oksana H. 
Rating:
4.0

The vehicle was good, the contact less method was (in theory) straight forward and simple. The app was developed in the pits of hell for hard of use. At one point it seemed to suggest my secondary contact was actually me and made me use a different one. When I picked up the truck, there were 0.9miles more than was noted. So I made note, and the app asked for a verification photo that it then refused to let me take. So I just paid the extra ~$1 instead of messing with it. Overall: the truck was very good, the drop off was super easy. But im going over to Google play and giving that app a negative star for being written by a toddler with epilepsy.

Joshua J. 
Rating:
5.0

Nothing needed

james R. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
3.0

Give a phone number to call with concerns. All I got was a message that someone would call within 48 hours about my bill charge. They charged me for fuel when I put it right back to where it was when I started (just below half). And I took before and after photos to prove it.

Michelle R. 
Rating:
5.0

Very nice, took care of everything we needed will use them if we ever need a uhaul

Katina S. 
Rating:
5.0

Nothing

Gene F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

BRADLY L. 
Rating:
5.0

Customer did not leave a comment.

Kent Y. 
Rating:
1.0

truck had No AC and one windshield wiper.

Max M. 
Rating:
3.0

Customer did not leave a comment.

Alec S. 
Rating:
5.0

Very nice people They had me on the road very quickly and were very professional

Dave N. 
Rating:
5.0

Great place to deal with, very nice people.

Clifford W. 
Rating:
3.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

I was very happy with the drop off location.

John K. 
Rating:
4.0

Customer did not leave a comment.

kevin W. 
Rating:
5.0

The online pick up application was not working and the staff here came in on their day off to help me. I was on hold for UHaul 1-800 number for 30 mins.They arrived the same time the online agent came on the line. I don't know what I would've done if they hadn't done that for us. We were moving my mother in to a retirement community and this was the only day we could get help.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

Donovan A. 
Rating:
5.0

Very helpful and professional staff.

Warren T. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
3.0

It's still a matter of some mystery as to if the auto transport I got was rated for my truck or not. The internet says yes, the drop off location said “it's a miracle you didn't blow out all four wheels on that thing, Jesus”. The pickup location thought it was fine, so who really knows. But the folks at this location were very nice and although it was quite confusing where the location actually was, I got in and out with no problem.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
4.0

truck was in nice shape and performed perfectly. upon pick up interior needed attention and windshield was plastered with bugs and road spray,

charles M. 
Rating:
5.0

Marilyn was so friendly.

Laura P. 
Rating:
5.0

Pick up location is fine... Uhaul stinks

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Marilyn was extremely cheerful, helpful and professional ...and had an easy smile and laugh. Both truck and trailer performed flawlessly. Kudos

Richard H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top