Customer Reviews for MFS Alliance
(U-Haul Neighborhood Dealer)

119 reviews

401 S Main St   Edmonton, KY 42129

(270) 432-2911

Location Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 432-2911

401 S Main St
Edmonton, KY 42129

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very caring and helpful. There is nothing like small town service!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Great customer service and very helpful and knowledgeable staff. They can take care of any of your moving needs. Highly recommend

ROBERT B. 
Rating:
5.0

MFS Alliance is one of the best U-Haul rental outlets that I have visited. Very friendly, professional and equipment is taken good care of. I recommend this location.

LESTER J. 
Rating:
5.0

They were super friendly and helpful.

LISA W. 
Rating:
3.0

Customer did not leave a comment.

JASON Z. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

The online drop off was too cumbersome. Taking all the pictures after an exhausting day of moving was just too much.

Henry D. 
Rating:
5.0

Free bottle of water while your doing paperwork

HENRY O. 
Rating:
3.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

The drop of was also perfect. On a Sunday now one was there but it was a peace of cake to drop of. So easy. The whole process was smooth. Trailer was smooth. Good equipment like you have is the key. You will have people you can't please. ??

david G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Quick, efficient, and very kind staff they were knowledgeable about the equipment they quickly came out and removed the trailer from my vehicle and placed it at the location they wanted it at which is such a relief after moving which is so stressful

AMANDA W. 
Rating:
5.0

Great folks very helpful got anything you need

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

The lady who handled my turn in was very friendly and said thank you for renting with U-Haul. It was also interesting to look at baby chicks in their store while she checked the fuel, mileage, and cleanliness.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

JULIE A. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
4.0

The manager was not in a position to give me a partial refund to compensate my loss, but recommended that I contact corporate.

Dean E M. 
Rating:
5.0

Customer did not leave a comment.

Barney W. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
3.0

Customer did not leave a comment.

CONNIE G. 
Rating:
5.0

I had a positive experience at this location. I highly recommend MFS Alliance location for anyone needing to rent a Uhaul. The equipment is always clean and serviced and they have experienced and a knowledgeable staff.

Lester J. 
Rating:
5.0

not a thing

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

kelly C. 
Rating:
5.0

An the air conditioner worked wonders it's was so so hot that day !!!!

JULIE K. 
Rating:
3.0

Faster pick-up.

Anthony L. 
Rating:
5.0

Outstanding location. Professional, friendly, and knowledgeable.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

Walker G. 
Rating:
5.0

Makes drop off easy. A pleasure to do business with.

beth H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

BARNEY W. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
5.0

Customer did not leave a comment.

HERB R. 
Rating:
4.0

Customer did not leave a comment.

RONNIE R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

wanda M. 
Rating:
5.0

Customer did not leave a comment.

karen B. 
Rating:
5.0

Friendly personal

JAY K. 
Rating:
5.0

Customer did not leave a comment.

JAY K. 
Rating:
5.0

everything was great

DAVID R. 
Rating:
3.0

Customer did not leave a comment.

Garry M. 
Rating:
5.0

Customer did not leave a comment.

ed W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

I was sent to this location which was about 60 miles out of my way. And then I had to drop off the truck another 25 miles out of my way. I am really disappointed in your company and I don't think I will ever do business with you again. Very poorly done

Thomas W. 
Rating:
5.0

Wonderful people and location! So helpful when we needed it!

Mariah C. 
Rating:
4.0

Customer did not leave a comment.

karl B. 
Rating:
5.0

Customer did not leave a comment.

NELSON P. 
Rating:
4.0

Customer did not leave a comment.

PHILIP W. 
Rating:
5.0

Everything was in order.. I've rented several times at this location and always received superior service.. Thanks

LESTER J. 
Rating:
5.0

had a successful trip moving our furniture, the U-Haul 6x12 pulled exceptionally well behind my truck. Good experience, would use again!

RICK H. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
3.0

Customer did not leave a comment.

Jordan W. 
Rating:
4.0

Keep up the goid work.

Russ J. 
Rating:
5.0

Customer did not leave a comment.

Byron D M. 
Rating:
5.0

Your service's are just great the way they are.Thank you.

Lisa P. 
Rating:
5.0

When you charge over 200.00 more than was priced 3 weeks earlier, don't charge a 5.00 fee for the toll. Not impressed with U-Haul at all. Will not recommend the company. Only reason we rented and paid 500.00 more than penske was that your website said we could trailer our truck. Then was unable to do so because truck wheelbase was a foot too long.

Sheryl S. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE J. 
Rating:
5.0

The pickup location staff were very nice and helpful with trailer and paperwork. I will use MFS again. They made it easy!

RICHARD H. 
Rating:
5.0

Only problem I had was figuring out how to return the trailer without leaving my jack. As a female I don't have any wood blocks in my vehicles and it didn't cross my mind to get some. I ended up having to put an old tire there. If I had brought my son he could have helped me lift up the trailer long enough to grab my jack but since I came alone I almost thought I would need to flag someone down for help. I would recommend returning during business hours under MFS assistance if you are alone and have no practice blocking a trailer.

Angela B. 
Rating:
4.0

Customer did not leave a comment.

BILL L. 
Rating:
5.0

Every thing was great.the people at MFS.were great.will highly reccomend this location.thanks for everything.

Lisa P. 
Rating:
4.0

Customer did not leave a comment.

Joyce W. 
Rating:
4.0

I recommend this location to other customers.. The staff was friendly and helpful and had me on my way in decent time.. The equipment was clean and in great working order.

Lester J. 
Rating:
5.0

Customer did not leave a comment.

EWARD S. 
Rating:
5.0

N/A

RODNEY K. 
Rating:
4.0

Customer did not leave a comment.

Donald V. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

We dropped off our uhaul truck and car hauler trailer the night before it was due back and the location was about to close so they took the paperwork and keys inside and then locked up. I went in the following morning to double check that everything was taken care of and the woman said she didn't even know there was a uhaul to check in then proceeded to look for our paperwork. I located the paperwork and key which were right on her desk. If I hadn't went in to make sure they checked the uhaul in I would have been charged for another day for turning it in late when I actually turned it in early. The uhaul truck that we received was not in good shape at all. I believe it needs some mechanical work and it shook very badly the entire ride/drive. When we went to pick up the truck it took us almost two hours to get it when I had called and made the reservation the day before. The person had to call uhaul two different times because he couldn't get something to work on the computer or didn't know how to do it. This was the worst uhaul experience we've ever had.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

MISSY D. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
4.0

Customer did not leave a comment.

Lester J. 
Rating:
5.0

Workers at this location were very friendly and knowledgeable. My rental was done quickly and I was on my way in no time!

JONI P. 
Rating:
5.0

GREAT people, especially Joni. They showed us how to hook it up and use it. The drop off location was closed on Sunday but it was very easy to find and use.

RICK B. 
Rating:
5.0

Friendly and welcoming service. Thank you

PAULA C. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Everything went very smooth and I see NO NEED for any changes

DONALD F. 
Rating:
5.0

Pleasant and friendly. Very helpful to a new comer in the area

JANET F. 
Rating:
5.0

great customer service,move went perfectly with low cost, thanks

TIMMY S. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

nothing.Very friendly and helpful.Great experence also very knowledgeable.

JIM B. 
Rating:
3.0

Customer did not leave a comment.

WALLACE B. 
Rating:
5.0

Customer did not leave a comment.

GLEN E. 
Rating:
4.0

The tires needs balanced. The ride was a little shakey.

EDDIE R. 
Rating:
2.0

Great and friendly service. Limited accessories available. No flexibility to drop off vehicle earlier than scheduled (weekends). U-Haul's cost per mile for local rent is too high.

ANTONIO A. 
Rating:
5.0

They were able to give me credit for the dolly. Much appreciated!

Schoen M. 
Rating:
4.0

Great customer service!

joe K. 
No reviews have been submitted for this location.

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