Customer Reviews for MFS Alliance
(U-Haul Neighborhood Dealer)

179 reviews

401 S Main St   Edmonton, KY 42129

(270) 432-2911

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 7 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 432-2911

401 S Main St
Edmonton, KY 42129

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 7 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES K 
Rating:
3.0

There was no signage to know what to do when we pulled up. Once we figured it out, they got us hooked up speedily. Checkout out with paperwork and payment took longer than hooking up the vehicle. We looked around trailer, but out of choice. We used to, when renting a uhaul, fill out a paper that let us mark damages and assess carefully. It felt safer so that the customer isn’t blamed for another customer’s mistake. But that is a Uhaul policy thing, not this company’s.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

Debbie B 
Rating:
4.0

Was told before by many people that renting a u-haul was difficult. I had no problem at all. Everything was smooth and timely. No problems with the staff at the store ar the trailer that I rented.

BRIAN W 
Rating:
4.0

Customer did not leave a comment.

HANNAH T 
Rating:
5.0

Friendly service.

Jim I 
Rating:
5.0

Everyone very nice and willing to help, even though it was pouring down rain.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

BARNEY W 
Rating:
4.0

Customer did not leave a comment.

Carla T 
Rating:
5.0

Everyone was very nice and friendly and helpful..A great experience.

MISTY B 
Rating:
3.0

Easy to maneuver in the lot to return rental trailer

Thomas J 
Rating:
4.0

Customer did not leave a comment.

judy S 
Rating:
5.0

People were friendly

Eric F 
Rating:
5.0

Easy access to drop off the equipment. It was after hours when I arrived so no personnel were present. No issues with the return.

jeanette b 
Rating:
5.0

Helpful staff

Jason B 
Rating:
5.0

Very friendly staff at this location.

Mitzie F 
Rating:
2.0

Not well lit for after hours drop off..too long to return on mobile device

Karen F 
Rating:
3.0

The parking was minimal. The facility we dropped off told us we owed more money when we were told that we wouldn't unless we went over the miles by the rental facility. The computer program wasn't working correctly and she had to use her phone. Gas stations were not convenient for refilling the tank before drop off. Also, when we rented the truck it was below 1/2 tank and we were told to present the receipt for what we had to put in it; the drop off facility had no record of this and made us go put the tank up to 1/2 tank. Our issues were addressed by the personnel, but still wasn't the best experience.

Anna M 
Rating:
5.0

Customer did not leave a comment.

Tamara D 
Rating:
5.0

Everything was great

Eric F 
Rating:
5.0

Customer did not leave a comment.

mary e 
Rating:
5.0

Friendly staff and a really nice shop. Highly recommended!

John C 
Rating:
5.0

keep the good work up

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Jessica S 
Rating:
5.0

Customer did not leave a comment.

Neil G 
Rating:
1.0

Not much room for parking and it’s on a hill. Not good for trailers.

Aubrey B 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Staff was friendly and professional. Took good care of me.

Jack S 
Rating:
3.0

Customer did not leave a comment.

Billy A 
Rating:
5.0

Customer did not leave a comment.

debra h 
Rating:
4.0

Customer did not leave a comment.

Janet P 
Rating:
5.0

Customer did not leave a comment.

BARNEY W 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Tina W 
Rating:
5.0

Nothing, thanks.

Jim I 
Rating:
5.0

Customer did not leave a comment.

bruce a 
Rating:
5.0

Customer did not leave a comment.

Ashley A 
Rating:
4.0

Easy drop off location

TABITHA K 
Rating:
3.0

I reserved trailer from Ashley at Glasgow storage for a one way from Edmonton to her location only being she didn’t have a trailer. Dealing with Ashley has been always 100% the Best dealing with associates at the 800 number has not always been satisfactory MFS alliance was ok. Although my preference is doing buiss with Ashley athe Glasgow storage premier storage Solutions LLC

SCOTT K 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Manuel P 
Rating:
5.0

Customer did not leave a comment.

Emily W 
Rating:
5.0

Customer did not leave a comment.

TEDDY J 
Rating:
5.0

Customer did not leave a comment.

JOANNA G 
Rating:
3.0

Customer did not leave a comment.

Gregg K 
Rating:
5.0

Customer did not leave a comment.

MANUEL P 
Rating:
5.0

Customer did not leave a comment.

MANUEL P 
Rating:
5.0

Super people, friendly, easy to work with, will come back when I need a uhaul again definitely! 5 star people!

ROBERT C 
Rating:
5.0

Great customer service, if I ever need to rent a uhaul vehicle I will definitely come back. Thank you!

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

THREE S 
Rating:
5.0

Customer did not leave a comment.

Larry E 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
4.0

Customer did not leave a comment.

JOSEPH Z 
Rating:
4.0

Truck did not shift properly. The driver had to really control the steering. We got to Texas safely.

ROBERT F 
Rating:
5.0

I would like my deposit refunded please

DENNIS G 
Rating:
3.0

Customer did not leave a comment.

CASEY T 
Rating:
5.0

Customer did not leave a comment.

SARAH B 
Rating:
5.0

Customer did not leave a comment.

SHAWN R 
Rating:
5.0

Very caring and helpful. There is nothing like small town service!

JAMES K 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P 
Rating:
5.0

Great customer service and very helpful and knowledgeable staff. They can take care of any of your moving needs. Highly recommend

ROBERT B 
Rating:
5.0

MFS Alliance is one of the best U-Haul rental outlets that I have visited. Very friendly, professional and equipment is taken good care of. I recommend this location.

LESTER J 
Rating:
5.0

They were super friendly and helpful.

LISA W 
Rating:
3.0

Customer did not leave a comment.

JASON Z 
Rating:
5.0

Customer did not leave a comment.

LINDA J 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B 
Rating:
5.0

Customer did not leave a comment.

Tammy J 
Rating:
3.0

Customer did not leave a comment.

RICHARD H 
Rating:
3.0

The online drop off was too cumbersome. Taking all the pictures after an exhausting day of moving was just too much.

Henry D 
Rating:
5.0

Free bottle of water while your doing paperwork

HENRY O 
Rating:
3.0

Customer did not leave a comment.

AARON C 
Rating:
5.0

Customer did not leave a comment.

Linda J 
Rating:
3.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

Lindsay H 
Rating:
5.0

The drop of was also perfect. On a Sunday now one was there but it was a peace of cake to drop of. So easy. The whole process was smooth. Trailer was smooth. Good equipment like you have is the key. You will have people you can’t please. ??

david g 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

THOMAS J 
Rating:
5.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

Quick, efficient, and very kind staff they were knowledgeable about the equipment they quickly came out and removed the trailer from my vehicle and placed it at the location they wanted it at which is such a relief after moving which is so stressful

AMANDA W 
Rating:
5.0

Great folks very helpful got anything you need

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

Henry D 
Rating:
5.0

Customer did not leave a comment.

Kelly J 
Rating:
5.0

The lady who handled my turn in was very friendly and said thank you for renting with U-Haul. It was also interesting to look at baby chicks in their store while she checked the fuel, mileage, and cleanliness.

Jack S 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Customer did not leave a comment.

JULIE A 
Rating:
5.0

Customer did not leave a comment.

Heather A 
Rating:
4.0

The manager was not in a position to give me a partial refund to compensate my loss, but recommended that I contact corporate.

Dean E 
Rating:
5.0

Customer did not leave a comment.

Barney W 
Rating:
5.0

Customer did not leave a comment.

Megan M 
Rating:
3.0

Customer did not leave a comment.

CONNIE G 
Rating:
5.0

I had a positive experience at this location. I highly recommend MFS Alliance location for anyone needing to rent a Uhaul. The equipment is always clean and serviced and they have experienced and a knowledgeable staff.

Lester J 
Rating:
5.0

not a thing

TIMOTHY H 
Rating:
5.0

Customer did not leave a comment.

kelly c 
Rating:
5.0

An the air conditioner worked wonders it’s was so so hot that day !!!!

JULIE K 
Rating:
3.0

Faster pick-up.

Anthony L 
Rating:
5.0

Outstanding location. Professional, friendly, and knowledgeable.

CARL D 
Rating:
5.0

Customer did not leave a comment.

Walker G 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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