Customer Reviews for MGCustoms
(U-Haul Neighborhood Dealer)

67 reviews

2495 Arlington Dr   Colorado Springs, CO 80910

(719) 630-8096

Hours

  • Mon–Fri
    10 am–7 pm
  • Saturday
    10 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(719) 630-8096

2495 Arlington Dr
Colorado Springs, CO 80910

Services at this Location:

Hours

  • Mon–Fri
    10 am–7 pm
  • Saturday
    10 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Give the same service

Charlie M. 
Rating:
5.0

Customer did not leave a comment.

Ephantus M. 
Rating:
5.0

Nothing! I had a great experience at this location.

PAULINO V. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The guy that helped me was awesome

david A. 
Rating:
5.0

Customer did not leave a comment.

angie K. 
Rating:
5.0

Customer did not leave a comment.

Jessica Q. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
3.0

No contact drop off

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
1.0

The text link supposedly timed out while I was trying to report the truck only had 7/8 of a tank and that the cab was dirty and whole front of the truck had bug parts all over to include the windshield being filthy with bug splatter and the inside had a film of dirt and streaked to the point it was hard to see through the glare. The person handling the rental had no idea where the keys were and no interest in taking care of me or the equipment. I had to find the truck and check it out on my own.

Robert E R. 
Rating:
5.0

Dope place

devoughn H. 
Rating:
5.0

Thank you for your help.

Jennifer N. 
Rating:
4.0

Customer did not leave a comment.

Quincy C. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer service was exceptional and were very helpful

Kelly P. 
Rating:
5.0

Everything was perfect

Tiago D. 
Rating:
5.0

I originally was routed to a different location when I made my reservation online that only had one-way trucks. Thankfully I went there early and they helped me resolve the issue, but it did take me longer than it should have to get my truck due to that mistake. Both locations were excellent and I highly recommend them.

Brian T. 
Rating:
1.0

Had reservation set for 4:00 pm did not get out of there intill 5:15pm only had a 1/2 tank of gas When returining to the drop we agrred on they said we had to take to another location. Poor service

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Ulysses A. 
Rating:
5.0

Customer did not leave a comment.

Jerry E. 
Rating:
4.0

Make sure they have someone specifically working on U-haul rentals so customers are not waiting for service based on the other businesses that are part of the store.

Debra H. 
Rating:
4.0

The staff was extremely helpful. I have no improvements

HARRY H. 
Rating:
5.0

Everything went smoothly Was treated very well

SHERYL M. 
Rating:
5.0

Customer did not leave a comment.

Kay W. 
Rating:
5.0

No problem with the location. When it comes to the U-Haul Truck Share 24/7 process, I strongly recommend you improve the U-haul app. It took longer than necessary during pickup (i.e. the app wouldn't take pictures sometimes and the process had to be restarted from the beginning several times). The app also did not complete the return process (i.e. I tried to take the required picture of the odometer and gas level but the picture never uploaded and the app kept looping back to asking for the picture again). I could not proceed to the next step in the process because of this and had to physically ask for assistance to complete the return.

Louie C. 
Rating:
5.0

Great service from Jesse.

LAURA M. 
Rating:
5.0

Nothing, the employees were great, kind, professional, knew what they were doing. The truck was clean, you could tell it was recently washed, ran great. Overall it was great how it all worked out.

BARNEY A. 
Rating:
5.0

The sales ppl were very nice and got us what we needed.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

MAURICE MERLE W. 
Rating:
3.0

The pickup and drop off locations were fine but the entire experience in between was absolutely TERRIBLE. Storage reservation for a room that didn't even actually exist and wasn't available, sent to multiple locations, completely wrong information, different information depending on the location, charged for extra day when I was specifically told I wouldn't be, ZERO customer service available. It was a nightmare especially considering I've never had an issue in the past. Such a disappointment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W. 
Rating:
5.0

Customer did not leave a comment.

Belinda C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

The process was easy, what I rented was there on time waiting for me, check out process was quick and hassle free the check in process was the same. Dependability even on my short notice. Friendly staff. Basically an overall good experience. Will be renting again.

Tikisha P. 
Rating:
3.0

Customer did not leave a comment.

Nathan F. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

The truck was very clean, but the truck had a hard time shifting out of third gear. Please was great and the customer service was excellent.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

KENTON R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Mi gente came thru. All the other uhaul company's were closed on a Sunday. Also found out that they also do car service, stereo equipment sold and they have instillation. I'll definitely recommend them !

Maria S. 
Rating:
5.0

Honestly the experience was great. I like the shop and the team is excellent.

FOREST S. 
Rating:
5.0

Jimmy was amazing! He went above and beyond for us knowing we had movers coming he made sure we taken care of and had everything ready for us even before the store opened. He was wonderful to work with and gave us a rundown on the equipment making sure we were comfortable before he left.

JENNIFER M. 
Rating:
5.0

This was probably the best Uhaul experience we have ever had! Thank you for making our pick up and drop off quick and easy!

JESSICA S. 
Rating:
5.0

These guys were quick and did the return really fast. It was so easy.

Norman D. 
Rating:
3.0

Not a lot of room to hook the dolly and load the car. Small parking lot, busy facility.

WADE H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Give them the great service I received.

Daniel V. 
Rating:
3.0

Customer did not leave a comment.

Forrest P. 
Rating:
4.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Hikmat R. 
Rating:
5.0

Keep doing what you do! Excellent!

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Cristina L. 
Rating:
5.0

Customer did not leave a comment.

JACKIE E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

Great Experience - Counter man was Knowledgable, Competent, Efficient, Helpful and Friendly - made contract and paperwork fast and easy - Hooked up equipment quickly and fast check-in on return - Excellent Service !!!

James K. 
Rating:
2.0

Probably nothing . . . the underlying business (that rents U-Hauls as a side gig) had some rather intimidating people hanging around the rental counter - I think it would be off-putting to many people.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

grace V. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Offer military discount is all.. this location was very friendly also most are just U-Haul prices are getting to expensive

JOSHUA D. 
Rating:
5.0

Nothing it was great!

Sandra M. 
No reviews have been submitted for this location.

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