Customer Reviews for Michigan Ave Mini Warehouses

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Michigan Ave Mini Warehouses

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Gene H. on

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Katherine P. on

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Ensure that equipment is available for renting. I rented a dolly on my order and come time to rent there were none available.

Jaime O. on

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Darren K. on

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The trucks could be much cleaner. They had dirt and mud on outside and the box had dirt on the floor as well

Oscar W. on

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Thomas P. on

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The young lady was very pleasing and helpful. We rented a trailer here a couple of days after dropping off the truck. We could not have asked for a better experience than with her and this location

Morris S. on

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We were thankful that we were able to drop the truck off after hours and the process was very easy

melody w. on

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Diane L. on

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The person at this location was very knowledge able and helpful.

Kathy G. on

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Justin C. on

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Billie S. on

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robin m. on

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I would not recommend Inman st to anyone this was our first location they rent our truck and trailer the day before we were to pick it up and we had to scramble to find another location that had both available at our time frame.

Josias R. on

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Randy B. on

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james m. on

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Linda S. on

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Nothing that I can think of. The lady was very professional and friendly.

Rick W. on

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Tim C. on

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Erica D. on

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Richard A. on

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Michigan Avenue mini warehouses is the best place to rent a U-Haul truck and have good safe clean warehouses the staff that I met Miss Kacey and Miss Debbie for very kind and friendly and professional I would recommend anybody to come and rent a warehouse and any equipment they need for their moving here at Michigan Avenue mini warehouses

Jeffrey J. on

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Customer service was great.

Jerry S. on

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The trailer we rented was great! The hydraulic brakes for the trailer worked worked flawlessly. when we stopped you couldn't even tell the trailer was back there. Two improvements that would be nice would be a light in the trailer so you could see to unload at night. Backup lights on the trailer to also help you see when backing at night. Overall, great rental experience.

Lynn B. on

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Very friendly and professional.

Lynn B. on

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Jeremy C. on

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The right brake light was not functioning, but otherwise trailer was great.

Elizabeth M. on

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Richard A. on

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It's always a pleasure to rent U-Hauls from Michigan Avenue mini warehouses on Michigan Avenue Miss Kacey is the bomb diggity straight from bomb.com unlike those people at Island Oasis that come straight from hell.com

Todd S. on

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Richard A. on

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It's always a pleasure to rent equipment or trucks from Miss Kacey over on Michigan Avenue I've rented from them probably 10 or 15 times they are the best friendliest professional politest U-Haul dealership I've ever rented from unlike those people at Island Oasis that I cannot speak bad enough of they are the worst unfriendliest inconsiderate unprofessional sorry bunch of people I've ever met they don't deserve to work for Uhaul so if you like to stay away from people like that go see Miss Kacey at Michigan Avenue mini warehouses where she knows how to treat customers like they supposed to be

Darrell R. on

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The lights in the inside storage cargo area were broke and gave us no light working in the dark! This was totally unacceptable and created a serious problem unloading!! A credit of some kind should be applied for my extreme inconvenience!!! Except for this one issue everything else on the truck was excellent!

Lynn B. on

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TERRY B. on

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I've rented from this facility three times and never had an issue. She is always straightforward and courteous. Now I've rented a storage unit from them. Highly recommend this place.

tom b. on

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Excellent service, with a smile! All equipment worked as intended. Overall, great experience.

AMY S. on

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Michael M. on

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6x12 trailers need a jack, too big and heavy to be lifting all the time. Can't take it off hitch if there is a load on it.

Richard A. on

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This makes about the 4th time I've rented from this location and Miss Casey is the bomb-diggity she very professional and patient unlike those people at Island Oasis where they are rude mean inconsiderate unprofessional dirty nasty unorganized I highly suggest to stay away from Island Oasis and conduct all your business with a great location at Michigan mini warehouses

pam b. on

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cayci c. on

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Everything was great.

Corey S. on

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David W. on

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Nothing. It was very convenient.

Robert F. on

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Richard A. on

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Miss Kacey was very professional courteous and polite she helped me with everything I needed made my rental easy and quickly unlike the people over at Island Oasis on Dalton Pike that were rude inconsiderate and slow as molasses I highly recommend Michigan Avenue mini warehouse to do your truck and trailer rentals

Sergio D. on

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Outstanding service

George M. on

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Fast and easy

cayci c. on

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Elizabeth M. on

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Always had a good experience with u haul. Thank tou

Julie M. on

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Dallas B. on

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I want to thank this site for quickly getting me a truck after UHaul had forgotten to stage my truck for this morning. I show up st another location to find out that, although I had reserved a truck for this day, but none was set for me to pick up at a closed location. I was promised a $50 discount, but now find out that they will refund in 5 days. I do not have a lot of faith in UHaul, so we will see if they fulfill their promise.

Chris N. on

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Tarenia S. on

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The only thing I found to be amiss was the light in the back of the cab, it didn't work as we unloaded it was night time and couldn't see. Other than that everything was great! Thanks CayCi

William C. on

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James H. on

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Nothing really,, the staff helped me out a lot and it was a great renting experience.

Gwyn H. on

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I love these guys I have used them on more than 1 occasion. Thanks for all you help Gwyn and Stephen

Ed M. on

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Very helpful info from customer rep.able to use debit card and $14 auto insurance was great.

John H. on

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No improvement necessary. Excellent customer service. The clerk was very helpful and knowledgeable about the equipment and company. She was very friendly and even offered to assist with hook up. I highly recommend this location.

Nathaniel P. on

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TIM R. on

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Easy to deal with and very helpful.

DONALD C. on

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LISA B. on

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Katey S. on

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She understood and she said she would put a note on the account and they would call me back to give me some type of refund for the inconvenience

Laurie V. on

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The man who processed our truck tried his best, but was replacing the usual person. The process to rent the auto dollie took a long time. Alternate sites like we used need to have trained personnel to replace the usual staff.

clyde r. on

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Was pleased with service.

George N. on

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While the lady on duty tried, my husband did the brunt of the work loading his vehicle on the auto transport. 65 yrs. old with a bad back and jeart issues.

JEFFERY G. on

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My second attempt to lease a truck at this location. First attempt unsuccessful due to no one at the premises during business opening time as indicated on the door. Second attempt representative again late to open. She handed me papers to sign but without explaining truck refueling policy. I thought the customer was responsible for making sure the gas tank was full upon return of the truck. Cost me an additional 45.00 dollars in gas money because policy was not explained. Will not lease from U Haul again. Truck very unclean inside and out

MARK J. on

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jason b. on

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Hand truck strap not working properly

Richard R. on

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Cathy G. on

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My sister recommended Uhaul, Michigan Avenue to me! The lady in the office is very nice/helpful!

Barbra K. on

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Casey is absolutely wonderful. Her personality is terrific and very knowledgeable about products. She is a people person. I can't say enough positive things about her.

Vicki A. on

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They did a great job!

DOUG B. on

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I have rented from this location before and have always been satisfied with their service.

Paul W. on

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Did not know some dealers were truck only. Had to drive across town to this dealer.

Richard L. on

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Daniel S. on

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Nothing that I know of everything was perfect thank you very much

Nancy M. on

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rob b. on

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The truck I was given looked like it had been through a WAR with body damage on every panel! It had over 115,000 miles and had a broken windshield wiper, the power steering is intermittent and went out several times on the trip. The aux adapter didn't work and I had no ability to charge my phone driving across the country from TN to TX. This truck needs serious maintenance work before it goes out on the road again. Or better yet, it should be retired indefinitely. Terrible experience. ????

Janet R. on

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Dave H. on

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Everything was fine and rest to go.

Robert B. on

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I have rented from u haul for the last 10 years and would like a full refund I have never bin this in Happy with u haul and to top it off wanna try n charge me for extra miles whenen I said it would be around a 380 mile trip I want my money back

KARA L. on

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Easy, hassle free, and great customer service! I would recommend using this location anytime!

Suzanne M. on

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she very nice and helpful